Robert Horne Ford

Gr8 deal on my 16 Escape! Only drawback was overly lengthy processes between sales force and sales Managers. Our Internet Sales Manager, Dale Hickey, was fantastic and attentive, patient and knowledgeable. He explained every aspect of the features on the car,right down to pairing our cell phones to the Sync system, which he personally performed for us!!! Buying/leasing, ask for Dale Hickey!!!

I purchased a 2015 F 150 and when taken in for service was very satisfied. One question that I have is the key remote that I was given at time of purchase are very touchy. It works good when locking and unlocking, but when placing in pocket or in purse or just touching it the doors unlock way to easy. Today did not think I touched the buttons and the alarm went off. The buttons are very very touchy. Any suggestions. Thank you. We bought the truck in WI and now we are in AZ for the winter.

It starts with the awesome salesman Boston Joe, my wife and I feel that he was probably the best salesman we ever had the "PLEASURE" of working with. Then came the finance department, that again was probably the most pleasant and helpful group in their position that we ever worked with and would do it again and again. Then there was a small ooops in the finance side after they called us back because they actually got us a better deal on the finance rate. some how our deposit moved forward a week early and caused us much stress. I then had the pleasure of speaking with Steve the general manager and he promised to take care of our issues and promised a gift card as it messed with our 39th anniversary, promised a call back the following morning. Unfortunately we waited 3 days for a call back but to no avail, so I called and he would not take my call. I was then connected to the internet manager whom took awesome care of us repeatedly, but I was upset because when a promise is made it should be followed through with and we never got the call from the general manager (Steve). I finally realized that I thought that there was caller ID working so I telephoned from another phone and actually got through to him, BOY I was so sorry I did. This was another whole side of the sympathetic General manager that I had spoken to, now very RUDE, NASTY, and CONDENSENDING AND INFORMED ME HE DIDNT HAVE TIME AND HE TOLD OTHERS TO DEAL WITH IT AND IT WAS TO BAD FOR ME IF THAT WAS NOT GOOD ENOUGH FOR ME. We love our FORD ESCAPE the dealership other than dealing with such a two faced unfriendly General Manager. We have bragged about our experience with your dealership but also warned all about having to be treated as rudely as we were from one small person in your employ.

I am glad I brought my F 150 to Horne Ford. I will return in the near future. Thx

Good. oil change was faster than usual. Nice place to wait while work being done. Nice comfortable environment.

The sales associate knew the vehicle well, and was very friendly. He helped make the process very easy and simple. I would recommend Horne Ford to anyone looking for a great car buying experience.

Our sales rep Dale Hickey was outstanding. Personable, knowledgeable, and patient!

A friend recommended this dealership. Our sales person, Dale Hickey was very helpful.

Bought a new RV and needed the right truck to tow it. Roger helped us to find the perfect F-150 and was very patient while we made several trips to our house to see if the truck would fit in our garage. Would do business with Robert Horne Ford again.

This is the third car I have bought there and the sales guy Neil Stevenson was great. The finance guy was great also