Reviews
Nikki Rumfelt has always given my family the best...
Nikki Rumfelt has always given my family the best customer service. She goes above and beyond to make sure we leave happy and satisfied! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Shelley Kozel, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thank you for being a part of the Planet Family :)
Great people at the Dealership- Outstanding Service--- I...
Great people at the Dealership- Outstanding Service--- I was in and out in no time-- Got a clean One owner Hyundai Elantra that I absolutely LOVE!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Welcome to the Planet family ! Have an awesome day :)
BEWARE. WORST. CARS NOT IN THE LOT. TERRIBLE. STAY AWAY....
BEWARE. WORST. CARS NOT IN THE LOT. TERRIBLE. STAY AWAY. ARE YOU REALLY THAT DESPERATE TO GO TO THIS PLACE?. Worst. I was called by Jeremy to "confirm" my "appointment." He promised the two cars I wanted to see would be pulled up and ready to go. He wanted to make sure "his team was ready when I arrived." No one was there or ready except with excuses. Lies. This place is not worth any more time. Bye Felicia!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We do apologize we weren't able to meet your expectations, we truly strive to make sure every customer has a positive experience here at Planet Mitsubishi. We would appreciate the opportunity to correct the situation in the future if possible. Thank you for the feedback so that we can learn and correct any situations needed. John Burke General Manager 704-469-5180
Just came all the way from Shelby,North Carolina to do a...
Just came all the way from Shelby,North Carolina to do a trade in and get a Buick Regal get here the car is sold.had my car towed from Shelby and had to call him right back..I been talking to them since last week and even called them this morning to let them know I was on the way..Nobody bother to tell me it was sold at all..just trying to get another sell.you don't waste people time when they come for what they want and didn't bother to ask about my towing fees.when you do business you do business right.I am so pissed at them
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We do apologize that the vehicle was sold during the process, unfortunately we cannot control when people purchase or come back to purchase a unit that they may have looked at earlier. We hope to earn your business in the future if you so desire. Thank you for the feedback.
Duane Smith i pulled up in uber and brittany made sure i...
Duane Smith i pulled up in uber and brittany made sure i left Driving in a 2020 mirage she the best.i will advise you to come see her thank you so much!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the feedback, we truly appreciate your business and want to welcome you to the Planet Family.
Terrible consumer consideration
Nearly every single RAM truck I looked at had only 2 pictures, 1 of truck, 1 of MSRP sticker. Description didn't even match pictures. Terrible
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for the feedback, We are working to get all pics on the website specific to each unit. The trucks (we have both diesel and gas units) have the monroney labels attached to the vehicles so that customers interested can view specific features and highlights of each unit. If there is a specific truck you were interested in, please feel free to contact us and we will locate truck and personally do a walk around video and send to you directly. Again, we here at Planet value your feedback and use this information to make us EVEN BETTER! John H., we truly appreciate your honest feedback. We hope you are willing to give us another chance. Please reach out to us at (704) 597-7827 so we can work towards getting you into the truck of your choice!
Awesome and treated great by the salesperson Robert.
Robert was personable, friendly, knowledgeable and wanted to make you happy with the purchase. I have been buying cars throughout the United States and have never had the pleasure of interfacing with a salesperson of this dynamics. He is definitely a plus to your organization. QUITE IMPRESSED!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the feedback we will pass your comments along. Thank you.
Subaru outback
Robert was great! Very easy to work with. I highly recommend Robert W and the dealership! The pricing was great and they gave me dog water.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Queenie Of Virginia, we're happy to hear you had such a positive experience with our team!
Excellent service
We received fabulous service from a great sells associate named Steve. I am more than happy to refer friends and family to this dealership. He took the initiative to assist my family in getting an exceptional vehicle more than we bargained for. Thank you for the experience here, it was well appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Amazing experience!
My sales woman Chesley was amazing! She listened to my needs as a consumer and helped me throughout the entire process, thank you Chesley and team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William Pressley, thanks for your praise and kind comments about our team.