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Planet Mitsubishi

(305 reviews)
Visit Planet Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(305 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Love the team there

The service team is excellent. If I needed to get another car it'll come from Planet Mitsubishi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Stacey Cannady, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Amazing company!!

I brought my car in to be washed and detailed. My car looks brand new again! Thank you for doing such a a great job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lonnie Stauffer, we are so happy to read such a great review about Planet Mitsubishi!

Awesome Service

I have had a completely awesome service from Staff and Allen. Very satisfied! If I have anyone asking for such service, I’ll definitely recommend it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Hovsep! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

Allen Stewart courteous, intelligent,knowledgeable

Planet Mitsubishi has a great staffing costumer service and great information and current ratings in vehicles Big thanks to Allen Stewart for great costumer service!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Uriah, thank you for your kind review; we are happy to pass along your comments to the team here at Planet Mitsubishi!

Thank you Joseph

Thanks to planet Mitsubishi and especially Joseph Doane! What a refreshing car buying experience! The dealership is clean and welcoming! Joseph is knowledgeable experianced and made my car buying experience easy and steess free!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Julie, we're happy you found our staff to be so supportive during your experience here at Planet Mitsubishi. Thanks again for the recommendation, and have an amazing day!

Excellent customer service

Excellent customer service and Allen was a major help! Shout out to him I came looking for a used car I didn't quit find what I wanted but he will be looking out more for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Aaliyah Mungro, reviews like this give us motivation and help us ensure we provide high-quality care.

Great buying experience

The staff here were very thoughtful and helpful, especially Allen, he really took the time to find a vehicle that for my family's needs. I felt very welcome by everyone involved in the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

If you have any further questions, please give us a call. We're always happy to help! Mrd26, we are glad we could help!

Changing my review from "Boo" to "You guys rock!"

Ok, wow. I don't think I have ever redone a review before but I have to say that these guys went above and beyond to try to work things out with me. One of the mangers called me and wanted to discuss how they could make things right. They transferred the car I had asked about from the Hickory store and then worked with me and my wife to get us all on the same page. They even filled my gas tank since I had to make a second trip. Most people would have not blinked twice, but they really, really went out of their way to make things right. I really, really appreciate that kind of service since you rarely see it anymore today. Thank you Trista and Alexis!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kevin S, thank you for your kind review; we are happy to pass along your comments to the team here at Planet Mitsubishi! We are so glad that you gave us a second chance to earn your business! If you or your family need anything in the automotive world please do not hesitate to reach out to us. We truly appreciate your business and want to welcome you to the Planet Family :) Thank you again!!!

spriggshill@aol.com

Very satisfied with the service and explanation of the problems with my vehicle. Loved the exterior car wash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Anita Hill, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Purchased a vehicle from Planet Mitsubishi with Matthew...

Purchased a vehicle from Planet Mitsubishi with Matthew Coleman and very satisfied. Went to Charlotte on Saturday but unfortunately the car wasn’t ready but they made it right as delivered it straight to me. Thank you Matthew and the Planet Mitsubishi Family. Would def purchase again from this location. #Onesatisfiedcustomer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you!