Reviews
Great service
I was keep informed every step of the process by my service consultants. Service was what I expected and more. Thank you.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, The Modern Toyota Team
Treated as an individual, not part of the herd.
Justin Spaugh was attentive to my requests. I didn't feel at any time like he was just giving me the standard answers, but that I was an individual customer who he was listening to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, The Modern Toyota Team
Reasonable deal for the current market.
While they are not placing 5k "market adjustment" price hikes, they do force add-ons on every vehicle. You cannot decline the tint and door protection installed by the dealer, even when you decline it prior to the vehicle showing up to the lot. Other then that, then process was straight forward and fast once I was informed the truck was ready.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Timothy, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, The Modern Toyota Team
5000 miles service
Quick service. Did not wait at all in the reception of the car and the service lasted less than one hour
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carlos, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Modern Toyota Team
Tranmission flush on my 2015 camrey
they way scott kept me informed they staff was always asking if there was any thing they could do for me
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, The Modern Toyota Team
Excellent dealership
Super fast service for an oil change and tire rotation (under an hour!) Staff members were nice and facilities pristine
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lauren, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Modern Toyota Team
Friendly Staff, Comfortable & Clean Waiting Area
I was greeted by my service advisor when I arrived - he kept me updated on my services that were being performed and did not pressure me or try and sell me other services that were not needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, The Modern Toyota Team
Great service
Great friendly staff. I mean that. During my visit, they were professional and understanding throughout. Great salesman and manager! They got a lifelong customer from our visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Modern Toyota Team
Pleasure to visit Modern Toyota
Quick and reliable service, less than one (1) hour wait. Service rep excellent Waiting area clean. Good selection of complimentary items. Appointment for next service made.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, The Modern Toyota Team
Great facilities,good personnel
Very timely, explained my issue in great detail. Shop Rep. explained some details on warranty that I was not aware of. Facilities was very clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Modern Toyota Team