Reviews
Warranty Maintenance Service
Shane had excellent customer service and was very personable. Explained to me the maintenance service that I was qualified for under my warranty and offered additional services. He also gave me 3 estimates for a new set of tires.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, The Modern Toyota Team
Quick and easy
very quick, done in under an hour. In at 11:18 and out by 11:58. Staff is friendly and professional. Would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Modern Toyota Team
Great Experience
Richard was very friendly and knowledgeable. The wait was reasonable and the waiting area pleasant. I was even given a complimentary snack :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, The Modern Toyota Team
Great service and execellent customer service
Service consultant was great, he was very courteous and very informative of what needed to be done. I wouldn't hesitate to recommend Modern Toyota to do the work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, The Modern Toyota Team
Awesome Buying Experience
Milen Aykov made the experience. Milen was knowledgeable and professional. He allowed my husband and I the space and time to discuss so we did not feel rushed to make a decision. Milen didn’t make us feel as though he was just making a sale but he wanted to ensure that we felt confident in our decision and purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Modern Toyota Team
Great service, clean facility
Very clean, efficient check in center. Car was fixed and process explained when we picked it up, dealership warned that we were close to needing tires which was not on our list of repairs. Attendants were very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, The Modern Toyota Team
Great Service
The service people were friendly, helpful and the service did not take long . I had a question about my car and they took the time to find the answer. They also took care of an upcoming service that will save me a trip back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, The Modern Toyota Team
Purchasing new auto.
We have done business with you guys since 2013. We have always had a good experience and that is why we continue to come to you all. Keep up the good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Modern Toyota Team
Great service
Friendly staff. Quick service. Made buying process very easy and also made getting my car serviced was simple, quick and easy. Very clean and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business. Best, The Modern Toyota Team
Service Commitment
The team within the service department always exceeds my expectations for turnaround on scheduled maintenance. The Modern Toyota family sets the bar for quality service and customer relations within the Triad! We’ll done!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Best, The Modern Toyota Team