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Cox Toyota

(299 reviews)
Sales hours: 7:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 7:00am–8:00pm 7:00am–7:00pm
Tuesday 7:00am–8:00pm 7:00am–7:00pm
Wednesday 7:00am–8:00pm 7:00am–7:00pm
Thursday 7:00am–8:00pm 7:00am–7:00pm
Friday 7:00am–7:00pm 7:00am–7:00pm
Saturday 7:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
New (336) 308-5057 (336) 308-5057
Used (336) 308-5684 (336) 308-5684
Service (336) 308-5006 (336) 308-5006

Reviews

(299 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cox Toyota from DealerRater.

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Used vehicle purchase was great experience, thanks

I really like Cox set up it was nice and clean. The people were very friendly. Thank you all so much !! I got a really great truck that I had wanted for a long time .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Deborah thank you for your business and your review. Rodney Vorwald General Sales Manager

Car Rental

I had the best experience renting a car from Cox Toyota. The customer service was amazing. Tangela made the whole process easy from registration to getting me in a great car. Everyone there was friendly and accommodating. The car they gave me was clean and almost felt like new. I definitely recommend Cox Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Customer Service

Ask for Ms. Dee Dee Caudle when scheduling your service appointments. She is very knowledgeable of all the services, and she is the kind of person who will try to accommodate to your schedule and give you the best time available. She took the time to look up my records, and made sure I didn't have any recalls. She is very nice and professional. Thank you Dee Dee! I also would like to give a shout-out to Nate. He is, hands down, the best service manager from Cox.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Simple Visit Turned into a Mess

I dropped my car off for an oil and filter change and an inspection late morning. I provided my cell number so I could come back and pick the vehicle up. At 3:15 I finally called because I hadn’t heard from anyone. I was informed the vehicle was ready. Upon arrival I stood in line for an extended period. Once I was finally waited on the charges for the oil and filter change weren’t on the ticket. That took extra time to sort out. Upon entering my vehicle there was dried blood on the inside of the door. I’ve never experienced such disorganization and confusion at this faculty before. It was very frustrating.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Rental Department

Nothing but great experiences with the rental department! I will not rent a car anywhere else in Burlington. Samantha and Tangela are always very professional and very personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car and truck rental - always a great experience

We use Cox Toyota regularly for car rental and we are always treated with great professionalism by Tangela Sellars Wallace. She is always available, provides us with great rates and options. When we contacted her recently unfortunately no cars were available for rental, however she was so very helpful in referring us to another Toyota dealership. She is always smiling and treats us very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Car rental

We use Cox Toyota regularly for car rental and we are always treated with great professionalism by Tangela Sellars Wallace. She is always available, provides us with great rates and options. When we contacted her recently unfortunately no cars were available for rental, however she was so very helpful in referring us to another Toyota dealership. She is always smiling and treats us very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great sale person....he find the perfect one for u

Paul is our sale person.....highly recommend him to everyone...great services great selection great deal for us....my husband love the car. It's a nice gift for our Anniversary.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review and we are glad to hear you husband is enjoying his new car. Rodney Vorwald General Sales Manager

Great Customer Service

I want to thank the rental department DYNAMIC DUO team of Tangela and Samantha at Cox Toyota in Burlington,N.C. Whenever it’s time to get out of town, I can contact either one of these ladies and I get that same great service as usual. This is a shout out to their Expertise in Customer Service. Job well done ladies!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always good service for my wife’s car.

Always bring my wife’s car to Cox. Service scheduling is always accommodating and the serice is prompt and considerate of our time. Waiting area is comfortable and clean. The service staff is always friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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