Reviews
Excellent Experience
Finally a dealership that cares about their customers. Both my husband and myself have purchased a new vehicle within 3 weeks of each other at Gurnee Jeep/Dodge. They listen to what you want and don't try to offer you what you do not want. The key to a good sale is listening to your customer and offering them what they are looking for, not what they are not looking for. Very friendly and pleasant. They addressed our concerns and worked with us to meet a payment we can afford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for noticing. It is very hard in our business to satisfy all. We do try very hard. The Gurnee Team
Totally great experience
I own a Chrysler Town & Country Van purchased in Florida. Received in mail coupon for free oil change - so I thought I would take advantage of this as I was ready for oil change. I knew I wanted a Chrysler Convertible as I researched affordable ones and the Chrysler was on top of my list. But was not in a hurry,, I was going to shop around. While waiting in service dept I asked a salesman if they had a convertible with hard top - he said yes, we have one. Sales staff were wonderful and I love my new car. Keep sending those coupons - you never know who will come in to take advantage of your offer. I did! I'm looking for another
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, thanks, thanks. The Gurnee Team
Purchased 7
The number of vehicles purchased from this dealership. Great Service Department, talk to Steve Fee or Todd Thomes, always very friendly, knowledgeable and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer Service!!
Thank you Ernesto for showing the vehicles and for answering all of our questions!! Thank you Jason as well!!! Great services and great people!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Walked in to look and decide on car, color, etc. Walked out with car, financing and very happy. Check them out, professional and helpful throughout the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Helpful, friendly staff enabled the process from start to finish. Long process, but worth the wait. Love my brand new Jeep Cherokee Latitude. Loved making a connection with the service department long before I will need them. Most important part of the deal, the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Agreed, over 100 years of service between 3 employees in service. we appreciate you noticing.
Our new Dodge Journey
Im glad we went to this dealer everyone was friendly with us. Specially Ernesto showed me all the car functions. He even took us for a ride, he did a great job by explaining us everything about the car, he also took his time. Finally my family & I are happy with our new car Ill be gladly too come back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Ernesto is fantastic. Thanks for taking notice
New jeep
I had great help and service. Everyone was super nice and was great with helping me get what I want. I will for sure come back for my next car and I will refer friends and family here as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
we thank you for your kind words
New car purchase
This dealer was the best I have ever dealt with. I would go back for my next car.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best car/SUV buying experience ever
Entire staff were professional and courteous (not patronizing). Our sales person, Mr. Ballard, wanted to ensure we had right amount of information about the vehicles we were considering. While there was no pressure to buy, once we decided to negotiate, they did so in good faith and were reasonable. The Business Manager, Mr. Horowitz, was particularly helpful. Bottom line, for my wife to say our experience was "the best ever" is the highest compliment Gurnee Jeep can receive.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase