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Gurnee Chrysler Jeep Dodge Ram

(1,121 reviews)
Visit Gurnee Chrysler Jeep Dodge Ram
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 6:30am–7:00pm
Tuesday 9:00am–9:00pm 6:30am–7:00pm
Wednesday 9:00am–9:00pm 6:30am–7:00pm
Thursday 9:00am–9:00pm 6:30am–7:00pm
Friday 9:00am–9:00pm 6:30am–5:30pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (888) 497-9658 (888) 497-9658
Used (877) 468-3397 (877) 468-3397
Service (888) 449-3033 (888) 449-3033

Reviews

(1,121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gurnee Chrysler Jeep Dodge Ram from DealerRater.

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Got what I wanted

Went to another dealership knowing exactly what I wanted, (2014 Jeep Cherokee) was made to feel like a second class citizen. Took our business to Gurnee Chrysler Jeep Dodge Ram and felt right at home. Mike Ballard was nice, he took the time to show us some great features and information about the Jeep brand. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Will buy a Jeep again

Went to another dealership knowing exactly what I wanted, (2014 Jeep Cherokee) was made to feel like a second class citizen. Took our business to Gurnee Chrysler Jeep Dodge Ram and felt right at home. Mike Ballard was nice, he took the time to show us some great features and information about the Jeep brand. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you. We appreciate the nice comment

These guys go the extra mile!

I had such a good experience at this dealership! Both Big and Little Mitch were knowledgable, accommodating, and really willing to work with me to find a car and payment plan that worked for me as a new graduate. I could not have been happier with the individualized attention and service I received. This is a place I am extremely happy to give my business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Gotta love those Mitch's. Thanks very very much. The Gurnee Team

Great place to purchase a new car

I am pretty skeptical about car dealers. I have never purchased a car from Gurnee Chrysler Jeep Dodge Ram before. I was pleasantly pleased by how friendly, knowledgeable, and sincere Todd Thomas was. He answered all of our questions and took the time to make sure we understood all aspects of the car and purchase. The loan process was handled quickly and efficiently. I would highly recommend this dealer to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fantastic place to purchase a new car

I am pretty skeptical about car dealers. I have never purchased a car from Gurnee Chrysler Jeep Dodge Ram before. I was pleasantly pleased by how friendly, knowledgeable, and sincere Todd Thomas was. He answered all of our questions and took the time to make sure we understood all aspects of the car and purchase. The loan process was handled quickly and efficiently. I would highly recommend this dealer to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your post. Very much appreciated.

Got what I came for.

Went into the dealership knowing which vehicle I was interested in (2014 Jeep Compass) and was assisted by Ernesto Lopez. He took me out for a test drive in a similar vehicle (the one I wanted was on the showroom floor) and worked out an acceptable deal for me. He and his co-workers made sure I received my employee discount and Ernesto walked me through a number of features on the car so I knew where everything was. He was most helpful and with the exception of referring to me as "Sweetie" (Seriously ?) he was very nice and fun to work with. I am satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Ernesto is the man. I will make sure he see's your comments.

Very satisfied

I just loved how helpful they were very nice and they helped me get a good deal on my new jeep. I would be coming back and recommending people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so very much.

Good service

I found the service to be excellent. Once I entered the dealership, my salesman, Ernesto Lopez was very friendly and helpful in helping me select my vehicle. While the agreed price, I later found out was a little on the high end, I'm still happy with my purchase, and the service provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your post. This tends to be a process so when someone takes the time to post positive comments it goes a long way. The Gurnee Team

A+ customer service!!

If you are in the market for a new or used car I would suggest Gurnee Dodge. The sales process so was easy. They have great customer service! Justin Milem was my sale person and he could not have been nicer. He made the process very simple and painless. Even after the sale he has taken take of me. He was able to contact the last owner and get another set of keys. That’s how you know they care, when they take care of you after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your post. Very much appreciated.

Search Stops Here

My search started by reviewing websites and theirs is excellent. Liz and Carmen were great at answering my questions over the phone and arranging my visit with Ernesto. Ernesto was knowledgeable about the type of vehicle I was looking for and after a quite cordial negotiating session, came to a mutually satisfying conclusion, The Facility is state of the art, clean and comfortable, Nick was helpful with aftermarket and Brian made the closing session as painless as possible considering all the paperwork involved. Although I was in contact with several dealers in the area, I am glad I chose Gurnee as my final purchase stop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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