Gurnee Chrysler Jeep Dodge Ram

Scheduled to see a car and was asked to wait so they could clean it for me as it came off truck. Showed up 45 min later, they didn’t have it. Salesman was super kind and nice but the person on the phone lied after I specifically said I am only coming for that car, I’m on a time crunch and if it’s not there it’s ok - I just need to know up front. Bummed because I’m in the market for two wranglers.

As a veteran, I expect transparency and integrity when doing business — especially with a dealership that claims to serve the community. Unfortunately, my experience here was anything but honorable. I approved an $850 charge for the installation of side steps on my Jeep Wrangler, under the impression that the cost included fair pricing for both labor and parts. Later, I discovered they had inflated the price of the actual step parts. When I brought this up, Alex Godinez, the sales manager, dismissed my concern and said, “Well, we have to make a living.” That’s not how a reputable business should justify overcharging a customer. When I mentioned I would be writing a negative review to share my experience, Alex told me the review would be “blocked” — and then shockingly threatened to call my workplace and speak to a director. That’s not only unprofessional, it’s a clear attempt to intimidate me into staying quiet. No veteran — no customer — should ever be treated this way. If you plan to do business with this dealership, triple-check all pricing, get everything in writing, and be prepared for hostility if you question anything. I would not recommend this place to anyone.

lower knowledge on the mechanics fault to diagnostic ,for this reason the problem was aggravated

I was looking for a brand new 2025 Durango and was at another dealer not easy to deal with then I seen online Gurnee Dodge Chrysler Jeep looked on their site and found the Durango I wanted. I went there with my wife and met up with Amir nice guy to deal with he honored the price that was on the website. Didn’t try to push me into anything else or wanna sell me anything else Smoothest purchase of a vehicle I ever experienced in my 64 years. Then it was the finance office next Nick the finance guy was the nicest guy to deal with very receptive once again wasn’t trying to sell me all kinds of stuff we were in and out in a timely manner would highly recommend this dealership. What a pleasure doing business with them.

I came to see a used vehicle on 3/5/25 and Mitchell was our attending salesman. While Mitchell was very attentive and responsive to our needs, we eventually couldnt reach a deal for the vehicle. We did not expect any further communication from the dealership and were therefore surprised when an employee named Lina texted us that same day about reconsidering. In the text, Lina suggested if we could consider "meeting in the middle" as a means for agreeing to purchase the vehicle. We responded back by saying we were open to her suggestion, but we were also concerned about the additional fees associated with purchasing the vehicle, such as the use of nitrile gas to inflate the tires at a cost of $200=300. We also questioned the $300 "doc fee" added, considering this was a used vehicle. We just wanted to make sure to let Lina know what our concerns were in coming up with an acceptable price for the vehicle, in addition to the price alone. To our surprise, Lina replied the following day that the price of the vehicle was firm and not negotiable. This was contrary to what she said initially and, in our view, the dealership was negotiating in bad faith. Nevertheless, we presented Lina with our revised offer reflecting a price halfway between our respective positions, along with a reasonable $300 "doc fee" to see if we can move forward on the sale of the vehicle. In response, Lina said the dealership couldn[t budge on their listed price and she asked we contact the dealership if we had a change of mind. She did not address the inconsistency in her earlier messages to us about reaching a middle ground on a price, something we eventually were amenable to (as shown by our latest offer). Sadly, we could not reach any further progress due to Lina's insistence that her dealership could not budge from the listed price, contrary to her initial message that the dealership was open to reaching a middle ground. I told Lina I was very disappointed with the dealership's position since it was inconsisten and, in our opinion, was negotiating in bad faith. Lastly, I told Lina I would provide feedback about this experience, which this writeup is intended.

Nothing but bait and switch. Have deal done and when I looked over paperwork,they had a $2900 tire package in deal. I lived 2 hours away,so it would have done me no good. Informed them of that,and called them out about bait and switch and after that they wouldn’t even talk anymore. As far as I’m concerned they are rip off artists. They were trying to hide the tire deal in the Finn ing,even though I informed them I didn’t know if I would finance it or not. Contacted manager about it,but never heard back. Avoid.

Jeep Patriot purchased from Gurnee Chrysler Jeep Dodge Ram a few years ago. Jeep started having a problem, a loud rattling noise when driving it. Our regular mechanic suspected that there was a big problem with the engine and recommended that we take the car to a Jeep dealer for an expert diagnostic. We took the Jeep to the Gurnee Chrysler Jeep Dodge Ram. We were quoted an inspection fee over the phone, and in person when we dropped off the car. Gurnee Chrysler Jeep Dodge Ram service technicians inspected the car and informed us that the problem was with the transmission. Issue #1: In addition to the inspection fee they quoted us several times, they included “misc. charges” that were explained to us as “dealership fees they cannot get rid of” (whatever that means). Issue #2: We replaced the transmission (not at the dealership) based on the diagnostic that Gurnee Chrysler Jeep Dodge Ram gave us (in writing). The Jeep has exactly the same problem. Two mechanics and two other dealers told us that the cause of the rattling noise is the engine, possibly a bad piston, which means a new engine. Took the car back to Gurnee Chrysler Jeep Dodge Ram. The Service manager confirmed he heard the rattling noise and assured us he would have his best technician look at it. We received a call from them, informing us that we would need to pay hundreds of $ for them to take apart the transmission. We refused to pay for another “non-expert” diagnostic, picked up the car with a clear invoice that NOTHING has been inspected, also confirmed by one of their service advisors. They did not even bother to inflate a tire that showed a low-pressure warning on the dashboard. We tried to work with the dealership to resolve this issue, as we are out thousands of $ for the unnecessary transmission replacement. They are simply not interested. This is the kind of service they offer at Gurnee Chrysler Jeep Dodge Ram.

Let them know I wanted the car and I could fly in to get it. Took them forever to give me the final numbers. That’s where they tacked on addition charges adding up to almost $5,000 over advertised price. And that was not including the tax title and license! When I questioned the hidden charges they went silent. Another typical dealer hiding the true price of a vehicle. This why using places like carmax is just easier.

Good service, my car was not stolen from the dealer service center so that to me is a win :) Edgar was very professional and the waiting area was clean.

I’ve done all my service for my jeep here and bought out my lease - Steve and Nick and Douglas are the best! I always enjoy coming to this dealership, everyone is so helpful and friendly and wonderful!