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Terrebonne Ford

(1,349 reviews)
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award
New (855) 350-4867 (855) 350-4867
Used (855) 350-4868 (855) 350-4868
Service (855) 350-4869 (855) 350-4869

Reviews

(1,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Terrebonne Ford from DealerRater.

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Upon learning about the mechanical issues affecting my

Upon learning about the mechanical issues affecting my Ford Escape, I recognized the necessity of taking it to Terrebonne Ford. From the outset, my experience was nothing short of exceptional. Madison from the service department demonstrated outstanding customer service, going above and beyond to ensure I felt valued as a customer while keeping me informed throughout the three-week duration of the process. The service department, along with the certified mechanics overseeing the repairs, exhibited a high level of professionalism and expertise. Every aspect requiring attention was thoroughly discussed with me before any service was performed. The entire process was seamless and efficient, instilling in me the utmost confidence that all repairs would be addressed promptly and effectively.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service has always been excellent since I bought my 2017

Service has always been excellent since I bought my 2017 F-150, I have never had it serviced anywhere else and have always been totally satisified with their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kenneth, thank you for leaving such a great review and high star rating. We hope you continue to choose Terrebonne Ford for all your vehicle needs! Take care!

This is for the Lincoln Dealership.

This is for the Lincoln Dealership. We have been buying cars for over 25 years and this was probably the smoothest car purchase that my wife and I had ever experienced. We felt that they were up front with us about everything that we asked. This is an excellent dealership, no pressure, honest and up front and quick. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is for the Lincoln Dealership.

This is for the Lincoln Dealership. We have been buying cars for over 25 years and this was probably the smoothest car purchase that my wife and I had ever experienced. We felt that they were up front with us about everything that we asked. This is an excellent dealership, no pressure, honest and up front and quick. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Morris Chassion and Tommy Benoit were two awesome people

Morris Chassion and Tommy Benoit were two awesome people that were perfect fit my experience at Terrebonne Ford Used Car. I would recommend the used car lot to all my family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for your wonderful response to the quality of service our Staff provides! Safe travels!

Very good service on time and courtesy was excellent

Very good service on time and courtesy was excellent pleasant and clean waiting area kept me informed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It was great.

It was great. Found a car I liked and they put me in it hassle free. I love my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The service department has some very rude workers.

The service department has some very rude workers. It's not hard to treat others with respect. I will not be going back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jamie, we are so disappointed to learn of this situation you have described. Please give us a call at (985) 876-5100 and we will do our best to make this better. We hope to hear from you soon.

Really enjoyed the buying experience at Terrebonne Ford.

Really enjoyed the buying experience at Terrebonne Ford. Beth made it so easy to purchase the vehicle without any pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Electrical issue diagnosed and repaired.

Electrical issue diagnosed and repaired. Brake pads x4 replaced, preventative maintenance (coolant and ATF) done, all very promptly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Willard, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!