Reviews
Great Experience
Personal, dedicated service with no pressure. The sales associate asked me what I was looking for, listened, and directed me to the right car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our staff was able to meet your needs. At Theodore Robins Ford, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Dave Robins, General Manager and Owner
Great Service
Called up and said I would be at dealership at one and out in less than an hour for oil change and car wash.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for giving us the opportunity to service your car. I am happy to hear that everything went well for you, and I will be passing your feedback along to our team. Please feel free to let us know if you need anything else. Sincerely, Dave Robins, General Manager and Owner
Great atmosphere friendly people
The staff was excellent very friendly. They made it a painless experience to buy our truck. We found our truck on the Internet and it was exactly as it was stated on the inter we found our truck on the Internet and it was exactly as it was stated on the Internet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Enjoyable experience
The salesman Luis was patient and courteous. He was knowlageble about the process and products. The finance lady Maria was also nice, courteous and patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service advisors!
Great service advisors, fast service, would recommend to anyone. Brought my 2013 Raptor here for an oil change and tire rotation and they were modification friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brandon, thank you very much for taking time to leave us this great review! We are pleased to hear about your great experience at Theodore Robins Ford and if there is anything else we can do for you, please do not hesitate to stop on by. Sincerely, Dave Robins, General Manager and Owner
Always Great Service
Pete Ferra has always taken good care of me and my Expedition each time I've been there. I have an extended service plan and Pete has seen that I get everything I'm entitled to on each visit. My vehicle is ready when promised, cleaned and washed each time. When extended service work is necessary, he explains the need and makes certain I have alternate transportation available. The valets are clean and prompt in bringing my vehicle up to the front. And the recent remodel has made it much nicer to be serviced, especially if I need to wait for my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience with us, Lawrence! At Theodore Robins Ford, we work very hard to provide each of our customers with a personalized, comfortable, and hassle-free experience; and I am happy that Pete was there to deliver this during your visit. Please don't hesitate to contact us if there is anything else we can do for you. Sincerely, Dave Robins, General Manager and Owner
Satisfied customer
My service advisor was very communicative and helpful. He followed through with everything he said he would do. I will be usi him as my advisor for now on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Belinda, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing an informative and helpful service. Please contact us if you need any further assistance. Sincerely, Dave Robins, General Manager and Owner
Best Sales Experience I've Ever Had!
Best deal i've ever had, Eddie made a deal for that I thought could never be made. I would definitely recommend Theodore Robins Ford to my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience in buying a car, freindly,
Was not pressured by the sales force. They were there to answer any questions but the left us alone to look around. We left to look at other vehicles but we came back and found the escape we wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great mechanics!
The mechanic found an oil leak while servicing our car. Thank goodness. It did take a little longer to fix than we had hoped, but it all worked our in the long run.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you James! Service is always our top priority, but the attention to detail is very important as well. Thank you for choosing Theodore Robins Ford! Sincerely, Dave Robins, General Manager and Owner