South Bay Ford Lincoln

Found vehicle on CarGurus and I was dealing on lowering the high price and I made several requests for a fair price to finalize the purchase. But the best they would reduce was $500 stating the don’t normally reduce the price but did it for a favor to me. Then I find their same vehicle listed on their carsforsale page with the original price crossed out and a $3000 reduced price being listed! So I asked the salesman 2 days later if they had recently lowered the price and he said “he just checked and and the price is the same” and he was still trying to get me to pay the extra $3000!!! Very unhappy with entire interaction!

Saturday I got a brand new 2022 Hybrid Escape and I think this dealership deserve more the 5 starts. I had an amazing purchase experience with Christopher Quinn ( The seller gentleman ) who is extremely knowledgeable and amazing person. So far this is the only place that they are not charging the extra 7k for the shortage of cars during this season. My car is amazing and I'm extremely happy with the service. Moreover, The financing for the vehicle was also a great experience. Overall, I recommend This FORD dealer for new a new purchase . In addition to buying the car, we got a lunch treat as they have small restaurant in the premises. It was just an amazing experience ! I'm very thankful to the whole staff at this FORD Dealer.

We purchased the insurance and pay more for some services. We are NOT supposed to pay changing oil and they started charging us. We told them but they said it doesn't include. We got confused but ended up paying. After 4years, we went to changing oil as always and they said we have one more free oil change. xxx. we are trying to contact to head office or sue them about this. Also we ask how much to fix some specific parts and they charged us $150 for just checking. This place is something.. We are gonna make a change with this xxxxxxxx place sometime near future.

They showed me poor customer service. The service department was overpriced. They give a coupon for a cafe that does not cover items that say they are covered by the coupon.

Avoid this dealer, they lie to make the sale and then go radio silent. On August 15, I made a deal with one of their salesman over the phone to purchase a 2018 Ford expedition platinum, for nearly $75k. The salesman assured me it had gone through a multi point inspection and was in perfect condition. He then delivered it to my home in Ventura county. We drove it (warm, he drove it up), it drove fine and we finished the deal. The next day, we started it cold in the driveway and it made a loud grinding/rattling noise. I called the salesman and he simply said “bring it in and we can take a look.” I told him we are a four hour round trip from the store and he said take it to a local ford store. The noise continued for a few days and we tried making an appointment with our local dealer but it took a week to get in at Simi Valley ford, and then the truck sat. A week later, they called and said the cam phasers are bad in the engine, they need to be replaced, they don’t have the parts and it will need to sit until they arrive. Simi Ford’s service advisor said this does happen on some eco boost models, is a known issue on there engines, and has likely been failing for quite some time. This is UNACCEPTABLE. Selling a top of the line vehicle for $75k represented as perfect with known engine damage is wrong. South Bay Ford’s salesman was either dishonest about the inspection, dishonest about the condition, or both. The noise is very loud. There is no way their people didn’t hear it on startup. I have since tried contacting them over the phone and email to rectify this situation. Zero response from the owner, president and sales manager. They literally ripped me off, sold me a damaged vehicle and now won’t even return my calls or emails. This is criminal behavior. It’s fraud, and I’ll be reporting them to the state.

Thank you Bill Knapp, for making our sales experience a great one, walked in for 1 vehicle and walked out with 2 new Ford's due to your great product knowledge and detailed experience. Alex B

I highly recommend South Bay Ford and especially Sales agent Martin Gil. He was very knowledgeable and professional. Martin really helped me purchasing the car I wanted. He was attentive and soooo patient in assessing my needs. Great sales man! South Bay Ford should be proud having Martin Gil working there. I will recommend South Bay Ford to all my friends.

Extremely bad, unprofessional and awful service. I left my car to get driver airbag replaced for a recall and they say it was going to be 2 days, however it has been 5 days and they still have done nothing and no one has even call me to let me know what's going on so I decided to call and they said that they still waiting for the part... So If I don't call they still keep doing nothing. They should give me a call on the 2nd day to let me know the issue son I be advised, besides I have already take my car to them to have the passenger airbag changed due to a recall also before so why they didn't changed the driver side on that time. This is totally unacceptable specially if is something that is your fault. Please you need to be more serious and take care of the people who trust in your car brand.

To whom this may concern.. Dear Sir , Managment, SUPERVISORS , COOPERATION and Staff . Approximately one month ago IN : MARCH 2021 I bought my “ NEW FORD MUSTANG 2020 THERE@ SOUTH BAY OCEANGATE.IN HAWTHORNE. AND WAS ABLE TO TRADE IN MY TOYOTA MATRIX , I was so excited!! It had been a long time . Since I purchased a car..My SALES REPRESENTATIVE WAS: ANGELA .. HER SERVICE WAS EXCELLENT ‼️. I AM REFERRING THIS YOUNG LADY TO , EVERYONE I KNOW THAT NEEDS A NEW OR USED CAR . All the staff was nice.. I WISH ANGELA CONTINUED SUCCESS AND SUPPORT WHILE WORKING THERE AT FORD. Or WHEREVER SHE GOES IN THE FUTURE . Her EXPERTISE WILL SURLY BE AN REWARD WHERE EVER SHE GOES . IT WOULD BE A PRIVILEGE FOR ME TO COME BACK AND VISIT TO SEE ANGELA,S PICTURE POSTED ON A BULLETIN BOARD AS I AND OTHER KNOWN CUSTOMERS COME INTO THE LOBBY !! THANK YOU VERY MUCH , FOR THIS OPPORTUNITY TO EXPRESS MY GRATITUDE OF A JOB WELL DONE. And TO THE # ONE CAR DEALERSHIP . AND THE VERY BEST SALES LADY “” ANGELA “” TAKE CARE ‼️

Just got my first ever car trough the South Bay Ford sales and just wanna say huge thanks to their company and especially to the guys who was very loyal, patient, kind, definitely professional people who knows what they doing! Highly recommend Neil Schott, Oscar and their sales manager Manoosh who did all work with ma banking very patiently! Thank you guys for your excellent and such a professional work you done with providing me service and I finally got my dream car! Definitely 10/10 survey!