South Bay Ford Lincoln

Just got my first ever car trough the South Bay Ford sales and just wanna say huge thanks to their company and especially to the guys who was very loyal, patient, kind, definitely professional people who knows what they doing! Highly recommend Neil Schott, Oscar and their sales manager Manoosh who did all work with ma banking very patiently! Thank you guys for your excellent and such a professional work you done with providing me service and I finally got my dream car! Definitely 10/10 survey!

I recently turned in my leased vehicle and had the pleasure of working with Simon. I had planned to buy my old car, but he clearly showed me, without pressure, where I would lose any warranty and be better off with a new lease. I AM SO HAPPY I DID! Simon is kind and approachable and honest. We had great conversations from teaching/schools to homelessness. He worked extremely hard for several hours to get me the monthly rate I needed and then he cleaned and gassed up the car I chose. He is the one to ask for if you want a new car or a lease! Mt previous experience here was not good with two other high-pressure salesmen. Thanks Simon! Professor Cheri

Gabriel Carranza went above and beyond to make sure I got the deal I wanted. I'm a very difficult customer and pretty demanding. Gabriel did everything in his power and got me exactly what I wanted for the price I have him... I'd recommend everyone said the other food dealer in the south bay and go see Gabriel at South Bay Ford. Thanks man.

South Bay Ford is the best dealership around! Best experience I’ve ever had buying a car. My sales person, Mike Wade is top notch!

The experience was surprising from beginning to end! I was never pressured to purchase and the buying process was painless as well. They even offered sandwiches! Great experience overall!

I purchased my new F150 through South Bay Ford. About 3 months after my purchase, I had a new double din (larger screen than normal) radio installed by a different stereo shop. Because my new stereo was larger than the factory stereo, I had to have a new dash kit (moulding that goes around your dashboard) installed as well. About a week after having everything installed, all of the electronics (windows, stereo, ect.) suddenly stopped working and the truck wouldn't drive. In a panic (I use the truck for work) I had my brand new truck towed up to the dealership. After they diagnosed it, they came back and told me that when the new stereo was put in, someone had put too large of a fuse in the fuse panel and that allowed an electric surge to fry the main electric panel causing the problem. $550 is what they charged me. I went back to the stereo shop, figuring someone owes me $550. The stereo shop was very adamant that they didn't touch the fuse, and there was no need to touch fuses when you install a new stereo. They even wrote it on company letterhead and signed it. So I went home and did some research. Turns out the stereo company was correct. There is no need to touch the fuse when installing stereos. What I did find out is the dash kit company had a recall on that dash kit. They replaced it for me and told me that if South Bay Ford had simply unplugged the dash kit, everything else would have went back to normal. There was no need to charge me $550, because all they did was unplug the dash kit!! I of course returned to the dealership, and tried to reason with them at first. I spoke with my service manager Eric Estrella wondering why they bold faced lied to me, got nowhere. Instead of answering my questions, Mr. Estrella went 'ghetto' on me-trying to intimidate me, at times he did things like get loud, standing over me as I sat waiting to talk to the service GM, when the GM did finally talk to me he stood behind him mad dogging me, cracking his knuckles like he wanted to fight me. I even asked the GM if this was their normal MO, allowing a employee to stand around giving dirty looks to a customer while there was no need for him to be in the area as we spoke? Yes, the GM allowed for it too continue. The service manager, Gabriel Havrilchak (whom i thought I was on pretty good terms with before this happened) not only backed up the 'bad fuse' story, but out and out was a complete jerk. His response when I asked him why they lied about the fuse, was (verbatim) "Your truck worked when you got it back, didn't it?" Then after I told him I was going to blast him on every review board online I could find, and sue him in small claims court, responded by telling me I wasn't welcome back , and I would have to get my services I had already paid for at his dealership done at a different Ford dealership, even though South Bay Ford had already pocketed my money. Several months later, I tried to turn to the actual GM, Dan Mueller. He was extremely hard to get ahold of, but after my undying persistence, I got a call. What was I thinking? I was thinking he would do the right thing, hahahaha. Of course not. He tried to take my words and turn them around, and eventually lied to my face as well (I had reported this violation to the federal automotive agency. Turns out they are like the BBB-no real authority, they only take reports-they can't force any of these guys to do anything. But they can testify for you in court. The investigator recommended that I sue, and he would be very happy to give the courts his opinion!). After several calls back and forth, Dan told me he spoke to the investigator, and the investigator told him he said no such thing! So of course I called the agency the very next day...... the investigator had been transferred to a completely different branch of the bureau all together-about a month earlier!!! Dan Mueller had lied to my face about even speaking to the investigator-he had no interest at all in finding out the truth. What a joke this place is. On their own website, it states "Everyone here lives by one simple rule - our customers deserve to have a stress free and informative experience" It should state "Everyone here is a scam artist. We get care less about our customers, and like to lie to their faces giving them the most stressed filled experience imaginable" I hope that $550 was worth forever losing a customer, and the fact that I will forever spread this story to anyone who will listen. If my story saves just one person from getting scammed by this dealership, I'm glad I could help. If South Bay Ford loses just one sale because of what happened to me, your in the hole and deserve it!

GO SOMEWHERE ELSE If you are looking to test drive a vehicle and take it on the highway because that’s where you spend 90% of your time, do NOT come to South Bay Lincoln or Ford. They claim it is against their insurance policy to drive on the highway, but multiple times they said they could “make a special exception.” If it was truly against their insurance policy, they would not be making exceptions. Save yourself the hassle and go somewhere else.

I will start off this review with the only positive I have. In regard to the sales team here at SouthBay, I would say they have some very friendly and helpful customer service. Guillermo Longo (sales consultant) was a pleasure to deal with and gave me great insight on the vehicle's we test drove. He is the reason this review gets 1 star. As for the service department, I am utterly disgusted. I will start off with how stand offish Mike Pendleton (service manager) is. From someone who has owned a Ford Fusion for the last 4 years, I have never had any serious issues with my vehicle outside routine maintenance. I drove my sedan cross country (from NY to Cali) the beginning of this year. My vehicle came in for a recommended transmission service about 3 months ago and this week my vehicle is no longer functioning. Mike from the jump told me it was wrong to assume the dealership had any play in this. He failed to realize I too work at a dealership and I know how the game goes. While at my recent service I was not informed of any trans leaks, etc. After having the vehicle towed in by AAA who informed me that they believed my transmission oil was what was leaking, the service dept is now informing me of the leak between my transmission and transfer case. One of the main causes of this would be the output shaft seal. I was told my vehicle was test driven and safe after. I later found out that the transmission oil used in my vehicle was also an aftermarket product !! I go to the dealership for OEM parts and original everything. I was not informed of this until recently. I have now opened a case with corporate and a wait a call back from the General Manager Dan Mueller in regard to my case. I wish I would've done more research before coming to this dealership. Because I have heard nothing but horrible reviews about their service. Be careful of the shady business that is done here.

I don’t understand these poor reviews I had an absolute wonderful experience at this dealership. I went into to the dealership on 6/10/2019 to lease a new Ford Flex and it's been a wonderful experience. First of all I was greeted my a extremely friendly and knowledgeable young salesman Mohmed Mulla it was like striking gold with this guy laid back and such a genuinely nice guy. The vehicle I wanted was not at this dealership so the Sales Manager Adolfo Toledo went out of his way to locate the exact vehicle at a better price then was originally agreed upon to be delivered on 6/11/2019. The following day I received a call that the sales rep from trading dealership wasn't available to complete deal which raised red flags for me you here about people having such bad experiences so I came back to the dealership to get a refund on my deposit. Once there I was greeted by Mohmed and the Floor Manager Howard Malinsky who apologized for the failure to trade for the vehicle and that's when they really went above and beyond to remedy the situation and make a customer happy. I ended up leaving the dealership with a Ford Explorer that I shouldn't of been able to afford but they really went that extra mile. I've never recommended or had a wonderful experience buying a car but the employees of South Bay Ford are great if your looking for a Ford give them a try.

I traded in my lease for a new lease working with Dale, who I worked with three years ago. He took care of everything for me, including little details like syncing my phone. I worked with Mark Jaime who helped with everything related to financing and even remembered me from three years ago. I got a great deal (even my husband was impressed). Mark asked questions about things like how long my drive to work is, ensuring I won't go over miles. I remember he did that for me last time and with a new job in LA, it was appreciated, again! I recommend Dale and Mark to anyone looking for great customer service and a fair deal.