McGrath Honda of St. Charles

Dan Pippel, Service Consultant. is a first rate example of a true customer service practitioner.He consistently provides all the tangible service interaction steps, as well as the intangible personal connections, that make me feel valued and taken care of. Having taught customer service for over 15 years, I am both a credible and critical observer, and Dan "gets it" and "lives it". He is a credit to your dealership.

So glad to see TJ is back in action again at Mcgrath. Again as always a professional experience in the service department. Car was ready when TJ promised it and all washed and ready to pick up. Thanks TJ

The service was outstanding, very helpful. Got an oil change. It took no longer than 45 min. Estevan villa answer all my questions. Thank you.

Great service, and friendly and knowledgeable staff! The service on my car was performed quickly in the timeframe they promised. My overall experience was refreshingly good!

Dan always is a pleasure to work with between him and TJ ( glad he’s back) they are why I continue at Mcgrath .thank you

Overall, a genuine, honest experience. Would recommend friends. Salas worked with me for 6 months. He was patient and trusting, he clearly represented my perspective.

The whole experience from Jose Espinosa to the Sales manager and all employees present was amazing. I am a recent widow. Car buying is new to me. They listened to what I wanted and at what price and made it happen. They are a very courteous fun group. I recommend this dealership to everyone.

My sales experience was horrible. After finally getter the van home, and then realizing they gave me the wrong one. I was supposed to have a EX-L with DVD and Nav RES. But just received the EX-L. Then after calling all day, I finally get the correct van, I was handed the keys and walked out to the van with all the stickers still attached and no floor mats installed. I asked the salesman what was up with all the stickers still attached. Oh sorry they messed up. Then after 2 hr. of that problem, Im finally in the van to pull out. And the backup camera does not work. That this point I was ready to walk. Again I have never been thought such a horrible car buying experience before. But I do have a positive out of this. It was in the finance office with Jason Landgraf. He was the only bright point of this experience.

We had a very nice experience. The entire staff was pleasant and knowledgeable especially Bryan Salas. They dispel the stereotype of pushy sales people, and were kind and patient.

Mechanics claimed they could not replicate the problem, but the problem still exists, which I noticed almost immediately. I didn't have time to return to the dealership but will have to reschedule.