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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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He was a pleasure to work with really nice and

He was a pleasure to work with really nice and professional explained everything in full detail. Didn’t rush thru the process really friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

Darryl Was Very Friendly, Patient And Very Knowledgeable.

Darryl Was Very Friendly, Patient And Very Knowledgeable. His Customer Service Was Impeccable And Very Appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Process with my daughter was quick and easy and Preston

Process with my daughter was quick and easy and Preston was very helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Came to Preston with a small wishlist and left him with

Came to Preston with a small wishlist and left him with more than I thought I could get. And best of all, I did not spend hours in the dealership. He was upfront about cost, and honest about what he was capable of doing. Tge best! I definitely will recommend Preston and Easterns Automotive in general to anyone looking for a new ride. Thanks guys for getting me the car that I wanted, and not pressuring me to settle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

After going to a handful of dealerships in our search, we

After going to a handful of dealerships in our search, we found a great car at a great price at Easterns. They made the process easy. Keith was great, making our experience as Smooth as it could be!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Our experience with Keith was by far the best we’ve had.

Our experience with Keith was by far the best we’ve had. After visiting multiple dealerships in search of a new car this week, we were through dealing with with “salesman” type and got none of that at Easterns. Certainly would return!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Everything was just perfect.

Everything was just perfect. Service was amazing. Keith was very helpful and helped me tremendously

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wonderful! Please let us know if you need anything, we will be happy to help. Enjoy your new ride!

Quick, easy and professional!

Quick, easy and professional! Great car buying experience. Definitely recommend! The process didn’t take as long as I expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

Great salesman very polite , knowledgeable about the cars

Great salesman very polite , knowledgeable about the cars he was selling .An overall great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wonderful! Please let us know if you need anything, we will be happy to help. Enjoy your new ride!

Great customer service Took time to made sure we were

Great customer service Took time to made sure we were approved for vehicle Made sure we left with no questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!