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Easterns Automotive Group of Baltimore

(6,031 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,031 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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Was very helpful and friendly.

Was very helpful and friendly. Helped me figure out financing for my buying my first car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

Excellent salesman and excellent options for all credit

Excellent salesman and excellent options for all credit types. Will refer to Jared and we will be back when we need another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

Very prompt attention salesman was very attentive without

Very prompt attention salesman was very attentive without being overbearing.All the staff at Easterns automotive group very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!

Consumer response

Your very welcome. We will be back for our next car.

Consumer response

Your very welcome

Consumer response

Your very welcome

Ms. Jay is amazing. She helped us get a nice vehicle in

Ms. Jay is amazing. She helped us get a nice vehicle in our price range and made sure we got financed it was a long process but she went above and beyond to make sure we were comfortable than when we got into a car accident that wasn’t our fault she made sure we got fiance again for another vehicle we liked. Ms. Jay is the person to go to at eastern. She is kind and patient and she works with any situation she gonna make sure she gets you into a vehicle you like. I like that I can text Ms. Jay anytime with any questions I have & she answers them in a timely fashion. If your looking to purchase a new vehicle go to Ms.Jay she will make sure you pull off that lot with a new vehicle 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Darryl and the staff at Easterns Automotive were very

Darryl and the staff at Easterns Automotive were very helpful, efficient, and patience with me while finding another vehicle. Awesome customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Came in not expecting to drive out with a car but low and

Came in not expecting to drive out with a car but low and behold Jared Gos went above and beyond to help me get a car that day and it was exactly what i wanted. Bad credit or no credit they will get the job done and you driving out in a car. Thanks Eastern Automotive Group and ask for Jared Gos.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

Darryl was amazing looking all day trying to find a car

Darryl was amazing looking all day trying to find a car that would work with the lender. He went above and beyond to get me my 2018 Hyundai Elantra

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

A’Jasia did a very good job was very comfortable with her

A’Jasia did a very good job was very comfortable with her service. Excellent job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

First time buyer, set me quick with just what I’m looking

First time buyer, set me quick with just what I’m looking for. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

Wendell was very smart and knowledgeable when he helped

Wendell was very smart and knowledgeable when he helped me with my purchase. He handled us very well and made us feel happy and comfortable with our purchase. This is my second time here and you guys always offer effortless help. Thank you I’ll definitely be recommending!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.