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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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This manager at this dealership are great and helpful.

This manager at this dealership are great and helpful. They won't try to scam you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Keith was awesome today and its was a pleasure working

Keith was awesome today and its was a pleasure working with him today. He made buying an car much easier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

I came into Easterns Automotive Group super nervous.

I came into Easterns Automotive Group super nervous. But when I tell you all of that went away with the presence of Keith. He made sure I got what I wanted and more. His customer service is out of this world just EXCELLENT! I wasted my time at other dealerships but Keith worked with me and on top of that helped me get my dream car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wonderful! Please let us know if you need anything, we will be happy to help. Enjoy your new ride!

This was my first used car purchase.

This was my first used car purchase. I didn't know what to expect. Keith was instrumental in my feeling more at ease and comfortable with my purchase after some unforeseen issues. The dealership showed transparency and was very apologetic for their part in it. Keith, through his easy-going and professional attitude, helped guide my husband and I through the process, even on his day off!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your feedback.

Justin is the best we had him bless us with truly number

Justin is the best we had him bless us with truly number 1 service best ever

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Justin was very helpful throughout the entire process

Justin was very helpful throughout the entire process from picking a vechicle to the final signatures on the purchase contract, he was at our side and even took the time to answer calls on his day off .Thanks Justin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

This was my first time buying a car and this man made it

This was my first time buying a car and this man made it worth my wild. I really appreciate him helping me pick my car for me and my little family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We value your feedback! We are delighted that you reached out to share your Easterns experience.

This is my 2nd car purchase with Justin, and as usual, he

This is my 2nd car purchase with Justin, and as usual, he never disappoints. He is always courteous, knowledgeable and willing to go the extra mile. My second purchase was for my son, in which Justin talked hun through the entire process. Thank you Justin!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Great work man got me approve did awesome jobs thanks

Great work man got me approve did awesome jobs thanks again for your help bro

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Keith is a good dude and great salesmen the guy goes

Keith is a good dude and great salesmen the guy goes above and beyond for his customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for taking your time to share this!