Skip to main content

Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

Want to share your experience with this dealership?

Write a review

They sold me a car that has issues I only had it for a

They sold me a car that has issues I only had it for a few days basically a lemon.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Very patient, kind and helpful.

Very patient, kind and helpful. Very highly recommended. Mr. Wendell Braxton listen to what I wanted and made sure I got just that. Thank you a million.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Great services!

Great services!! He didn’t stop until we was in a car I appreciate this great employee at eastern motors

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wonderful! Please let us know if you need anything, we will be happy to help. Enjoy your new ride!

Pleasurable experience.

Pleasurable experience. In and out exceptional service. Professional, patient, and accommodating. Clean and comfortable dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

Darryl is always helpful and nice energy.

Darryl is always helpful and nice energy. Very understanding and patient. Cool and Funny dude.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

I bought two cars here before and I had a good experience

I bought two cars here before and I had a good experience so I brought my girlfriend to buy her new car and she live it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

Very professional, Very Helpful!

Very professional, Very Helpful! The best customer service I had in a while. I glad she helping me because I'm having a hard time trying to make my mind up. Yet she's very knowledgeable about all things cars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

I’ve been i a few dealerships and dealt with some pretty

I’ve been i a few dealerships and dealt with some pretty good reps but Keith has out done his self thanks Keith

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

First time buyer and my experience was wonderful… Keith

First time buyer and my experience was wonderful… Keith was very efficient, professional and courteous. I am definitely going to refer people to him. One happy customer!!!! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Keith is a great person and salesman helped me get the

Keith is a great person and salesman helped me get the car I wanted ask for him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wonderful! Please let us know if you need anything, we will be happy to help. Enjoy your new ride!