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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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Jay was mad xxx kool! She really came through for me! I...

Jay was mad xxx kool! She really came through for me! I wish l would've came here first as she got me done with 0 issues. I first went to carmax who seriously put me through the ringer! I went all the way down to Virginia to get a car and got stunted on!! It was terrible!! But Jay did her thang and l could not complain!!!! Go see her y'all and say Devin sent you, she goin look out for you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Very friendly everything went smooth. Definitely would...

Very friendly everything went smooth. Definitely would come back and recommend to others. Wasn’t expecting to leave with anything today but I did happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wonderful! Please let us know if you need anything, we will be happy to help. Enjoy your new ride!

Was very honest during the process, broke everything...

Was very honest during the process, broke everything thing down to help make the transition easy. I would recommend this dealership for those who need to rebuild their credit

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us.

He is very well knowledgeable. He is optimistic and...

He is very well knowledgeable. He is optimistic and helpful from the very beginning. I would recommend going to Darryl.He has excellent customer service. This is my second time buying a car with his help of course.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

He's very professional, courteous and helpful He...

He's very professional, courteous and helpful He explained the entire process and answered any questions i had. i will recommend him to all my friends thumbs up to Mr. Preston very good guy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are glad to have you as an Easterns customer! Our team is devoted to providing an exceptional service experience for customers and it's great to hear that Preston hit the mark. Thank you for your business!

This was my first time buying a car & Preston helped me...

This was my first time buying a car & Preston helped me out a lot. he made sure he stuck with me until I had everything I needed to drive away with a nice vehicle, I highly recommend getting him to help you out with a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear our very own Preston made your visit wonderful! Looking forward to seeing you again soon!

This my first time buying from a dealer and this was a...

This my first time buying from a dealer and this was a good experience thanks to him..I will be back to get something else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

My salesperson was Preston he and Mike really worked to...

My salesperson was Preston he and Mike really worked to get me the best rate and low payments that i can afford. Great experience overall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

Preston was very persistent and wonderful helping me...

Preston was very persistent and wonderful helping me purchase the car I wanted. I asked and he delivered with all the features I wanted in a car. He’s lifted a major wait off my shoulder with this truck. I am truly grateful !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

Jared was good at finding what i wanted. He was able to...

Jared was good at finding what i wanted. He was able to give me a good deal and a low monthly rate. He did a good job

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!