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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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Wendell was a very knowledgeable salesman. He had a...

Wendell was a very knowledgeable salesman. He had a professional attitude. When they did not have the vehicle I wanted at this store, he had one brought over from another store. Thanks you Wendell!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

Darryl was very professional, clear, and supportive...

Darryl was very professional, clear, and supportive throughout my vehicle purchase. He left no question unanswered and accompanied me while I test drove the vehicle. It was a pleasure to work with him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

Darryl was quick and clear, went above & beyond —...

Darryl was quick and clear, went above & beyond — locating a specific vehicle, and staying after hours and professional and polite salesperson. I would definitely recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit with Darryl. Thank you for taking your time to share this!

I came in to look for a vehicle and Wendell was very...

I came in to look for a vehicle and Wendell was very knowledgeable and polite. He made my car buying experience very informative and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Our Rep George did his thing!!! Highly recommend!!!...

Our Rep George did his thing!!! Highly recommend!!! Eastern Motors work with all types of credit!!!! They will get you in a ride that you will be satisfied with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wonderful! Please let us know if you need anything, we will be happy to help.

Jared was informed, polite, and patient. He answered...

Jared was informed, polite, and patient. He answered every question we had with our car purchase and made the experience effortless. We would definitely work with Jared again. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear our very own Jared made your visit wonderful! Looking forward to seeing you again soon!

Mr Braxton was Patient with me and he made it possible...

Mr Braxton was Patient with me and he made it possible for me to drive off the lot with a car I am so grateful for him looking out for me. I appreciate the time and effort he put into helping me. I know I was a little hard but he was with me every step of the way

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Wendell was an excellent salesman. He offered great...

Wendell was an excellent salesman. He offered great insight and was straight forward. He made sure all of my options were explained to me clearly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit with Wendell. Thank you for taking your time to share this!

Ms. Jay is the bomb.com. Very friendly. When getting car...

Ms. Jay is the bomb.com. Very friendly. When getting car from there ask for Ms. Jay. She was very good explaining the information. She was just a all around good person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

Mr Preston was really helpful in finding a reliable...

Mr Preston was really helpful in finding a reliable vehicle for my family would Recommend clean and kid friendly vine here now now now ! Now

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!