Easterns Automotive Group of Baltimore

Mr. Pacheco was very helpful and very kind he made us feel right at home. We need more dealers like home. Thank you for the new car.

The buying process so far been long and challenging, due to financing intricacies. However I am of the view that sales staff have been engaged and been helpful whenever they could, and that make me overall excited that I have been in good hands. My general attitude is thus positive.

The process here was easy, honest, and fast! They work with me and made me feel comfortable through the whole process. We had Rashaad help us, and his service was excellent! Thanks again to him!!

good job the service was good picked out a nice car

Other than the fact that I was here a long time (not their fault), I am very pleased with everything and am glad to keep my business in this neighborhood; I live right up the street. The car looks brand new, and I am excited to take it home in a few minutes and have it for many years to come.

Johnny did an excellent job with helping us purchase our new car.

Mr. Lewis was very pleasant and professional to work with. He helped me to get exactly the car I wanted! He was patient and excellent with my son while we waited. I was shocked that he was a recent addition to the Easterns Group, he knew exactly what I needed to get through what could have been a lengthy process. I felt comfortable knowing that he worked hard to assist me with leaving with a car. I wish more car dealers had sales persons that were so personable and accommodating. I will definitely refer my friends and family to come see Mr. Lewis. I can see Mr. Lewis going far with your dealership! I look forward to working with him on my next purchase!

Irving made the process smooth and quick as possiable i will send all friends and family members to see Irving. I can see Irving being a manager in the future.

Stacey greeted me as soon as I walked in and welcomed us over to her desk. We gave her the run down and she went back and worked her magic with the magic maker and in the meantime she was fun and good with conversation. She has a great personality and made the 6 hours of waiting not as painful as it could've been. The car was brought right up to me for the test drive which we did in the rain. If it wasn't raining I would've liked to have went on a longer drive just to get a better feel for the car. Only thing I had the slightest negative feeling towards was how I wasn't given a selection that I could make my own decision from... the first car they brought up ended up being the car I purchased. The next day I asked about more options (because the way the car drove, I wasn't used to and wanted something with more power). When I arrived I was simply told it would just bring me up another hundred dollars on monthly payments. They knew I was worried about my payments though so I settled for that answer. The only other thing is I had wanted to get the old stereo out of my car and replace it with the previous one but by the time I got here to try and have someone meet me here to remove it the person taking it from the lot was already here to take the car. I had mentioned at the point of sale that was a concern of mine, something I really wanted to do, but in the end I didn't have time to retrieve the stereo from the old vehicle. (My boyfriend is going to be pretty mad about that.) But all in all it wasn't a horrible buying experience and if I could keep Stacey as my salesman forever, I totally would!

Great at his job kept me informed off everything.The next time I buy another vehicle I will return back and ask for Mr.Hopkins