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Easterns Automotive Group of Baltimore

(6,062 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,062 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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John Hill"s Review

This was my first time at Easterns and the service I received from John was excellent. He was easy to work with, knowledgeable and helpful and polite throughout this transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Marian, thanks so much for the nice review! John is a key component of our team, and it is great to hear that he provided you with excellent service. I'll be sure to pass along your compliments to him. Congrats on your new car! We appreciate your business, and don't hesitate to contact us if there's anything else we can do for you!

johnnys customer service

Mr. McFadden was extreamly professional and proficient at his job. Mr. McFadden made the process very smooth. Excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brandi, thank you very much for your five-star review and your kind words. Johnny prides himself in making the car buying process as smooth and pleasant as possible. We are honored that you came to Easterns Automotive Rosedale with your car buying needs. We appreciate your business, and look forward to working with you in the future! Don't forget to 'Like' us on Facebook and 'Follow' us on Twitter to receive exclusive online coupons and discounts!

johnnys customer service

I love that Eastern Motor Help with a car that I want it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stephanie, thank you for taking the time to write such a great review! Our entire team strives to create a positive buying experience for every customer, and they will be thrilled to hear that they've been successful at this. I'll be sure to pass along your kind words. Please let us know if there's anything else we can do for you! Also, be sure to stay connected with us on Facebook and Twitter to stay in the loop with dealer news and specials.

john hill"s review

He was very friendly. He went the extra mile. He was honest. enthusiastic. was patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this great feedback, Richard! It's wonderful to know that John provided you with the type of customer service that we pride ourselves on at Easterns Automotive Rosedale. I'll be sure to pass along your compliments to him. We appreciate your business and hope to see you again in the future! Please feel free to contact us if we can help you out in any other way.

John Hill reveiw

John was very knowledgable and a great help I would recomend him in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Latasha, thank you for taking the time to write this review. John is an asset to Easterns Automotive Rosedale and it is encouraging to hear that he impressed you by delivering our trademark helpful and knowledgeable service. We appreciate the recommendation, and let us know if there's anything else we can do for you. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers.

johnny customer service

I am very happy with service communication john McFadden I would send or tell someone about eastern a great place to get start your credit also a place to your credit and build a relationship

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Eugene, I am happy to hear that the time spent with John was a positive experience. We pride ourselves on the high level of our service excellence. Congratulations on your new car! We appreciate the recommendations, and if you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives.

Horrible

I would never recommend anyone there. Horrible nasty people did not help at all. The sales rep are too young and don't know what they are doing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

Stacey Torney's Review

my sales lady was perfic yall need to up her commision the whole exsperince was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Trimaine, thanks so much for the nice review! Stacey is a key component of our team, and it is great to hear that she provided you with excellent service. I'll be sure to pass along your compliments to her. Please don't hesitate to contact us if there's anything else we can do for you!

Staceyy Torney's Review

My sales associate Stacy was great. She worked hard to help me get a vehicle I needed and to get me financed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael, thank you for writing this review! Stacy is a great people person, and she strives to create a positive buying experience for every customer. She will be very happy to hear that she was successful in that endeavor. Congrats on your new car! We appreciate your business, and we look forward to seeing you again!

johnny customer service

Everything was quick and simple. Johnny even provided me with ways to get out of my bad car I was left stuck with. which brought me here. Couldn't be any better. Will be coming back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us Chris! I am so glad to hear the Johnny provided you with the top-notch service we pride ourselves on here at Easterns Automotive Rosedale. I will be sure to pass on your compliments to him. It's fantastic we have earned your repeat business! We are looking forward to working with you again in the future.