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Easterns Automotive Group of Baltimore

(6,031 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,031 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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johnny mcfadden service

very good costumer service...........................................................................

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kevin Lewis Review Easterns Rosedale

I Was very satified with the service and really love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great review, Tynesha! Customer satisfaction is our top priority, and I am happy to hear that your experience with us was so positive! Enjoy your new car! We appreciate your business and look forward to serving you again. Also, be sure to visit us on Twitter and Facebook for access to exclusive content and specials.

Irving's review

I was very pleased with the service at eastern motors Irving is such a great sales person he knows how to talk to his customers and make them feel comfortable I will send all friends and family to see him mr Jentry Hobson was also a great help to me and my husband

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Joan, thank you for taking the time to share your experience! I'm glad to know that Irving made your car-buying experience a comfortable and a pleasant one. I hope that you are enjoying your new car! Thank you for the recommendations, and we look forward to doing business with you in the future!

GOOD JOB DARRELL HOPKINS

WHEN I ARRIVED I WAS GREETED BY THIS AWESOME YOUNG, HE WAS THE EPITOME OF A PERFECT 10, I WOULDNT HAVE ASKED FOR A BETTER SALESPERSON...KUDOS TO DARRELL,WHAT AN AWESOME YOUNG MAN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this great feedback! It's wonderful to know that Darrell provided you with the type of customer service that we pride ourselves on at Easterns Automotive Rosedale. I'll be sure to pass along your compliments to him. I hope that you are enjoying your new car! We appreciate your business and hope to see you again in the future! Please feel free to contact us if we can help you out in any other way.

Irving review

Irvin was the best salesman! Honest and extremely patient! I told him what I wanted on my 45min lunch break and within 3hrs, I was approved for a cadillac! Greatful n thankful! He truly blessed me in hrs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chandyce, thank you for writing this review! Irvin is a great people person, and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congrats on your new Cadillac! We appreciate your business and we look forward to seeing you again!

johnny mcfadden customer

johnny mcfadden jr. service was exceptionally awesome he answered all questions and all future questions we might have im happy i came to easterns

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new car, Olena! We strive to ensure that no question or concern goes unanswered, and it's encouraging to know that Johnny was able to show you the knowledgeable and personalized service you deserve. We look forward to working with you again! Also, remember to find us on Facebook and Twitter for dealer news and specials.

Eric Bruce review

The buying process was good and this is my 2nd car from here.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dondra, congratulations on your new car! Thank you for your loyal business and kind words. We look forward to working with you again!

Irving's review

I am very pleased with the service and help I received from Irving. He was efficient and got me the best deal. Love the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Yolanda, thank you for sharing your experience and congratulations on your new car! Irving is an asset to our team and he strives to create a positive buying experience for every customer. Welcome to the family and we look forward to doing business with you in the future! Also, be sure to follow us on Twitter and Facebook for all of our dealership updates!

johnny mcfadden service

Johnny was cool informative all around nice guy. He made this a very nice experience I would suggest that other friends and family members come here and see Johnny McFadden

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Derrick, thanks for writing this great review and congratulations on your new car! It's delightful to know that Johnny made your car-buying experience an enjoyable one. I'll be sure to pass along your compliments to him. We greatly appreciate your business as well as your recommendations! If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages.

for darrell hopkins at baltimore store

Great Sales person. Easy process. Quick service. Very knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Veronica, feedback like this is always appreciated! I'm very pleased to hear that the time spent with Darrell was a positive experience. Congrats on your new car! Please don't hesitate to reach out with any questions and please stop in and visit us again soon! Also, be sure to stay connected with us on Facebook and Twitter to stay in the loop with dealer news and specials.