Reviews
Best in the Business.
Best in the Business. Thank Y’all. Would recommend this to all my friends and people in Charlotte
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very unprofessional
Very unprofessional. After so many years of experience in the industry they don't know what "Due diligence" is. What being proactive means. Bought the car. Two weeks later still waiting for it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Rich at Hi-Line was wonderful!
Rich at Hi-Line was wonderful! Answered all of our question and made the purchasing process less stressful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
From start to finish, Tony Byrd was phenomenal!
From start to finish, Tony Byrd was phenomenal! Could not recommend someone better to sell you a car. He was so kind, helpful and seems to genuinely care about his customers! If you're thinking of buying a car from Hi Line Auto Haus, make sure you ask for Tony!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am not sure that I would have considered Hi -Lite
I am not sure that I would have considered Hi -Lite Autohaus in a search had I not been seeking a particular luxury vehicle. I am glad that I reached out to them. No pressure, professional and personable experience, and a large array of quality vehicles to choose from --- better experience than the large franchise dealers. I purchased a lightly used BMW X5 with fair trade of my BMW 750 Li. A special shout out to my salesman, Rich Gobert, and his team leader, Matt Zelie. I also received great advice from Tony Byrd during my evaluation stage. I would recommend giving them a chance to earn your business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Satsified New Customer
I am not sure that I would have considered Hi -Lite Autohaus in a search had I not been seeking a particular luxury vehicle. I am glad that I reached out to them. No pressure, professional and personable experience, and a large array of quality vehicles to choose from --- better experience than the large franchise dealers. I purchased a lightly used BMW X5 with fair trade of my BMW 750 Li. A special shout out to my salesman, Rich Gobert, and his team leader, Matt Zelie. I also received great advice from Tony Byrd during my evaluation stage. I would recommend giving them a chance to earn your business.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service and was very helpful and kind.
Excellent customer service and was very helpful and kind. Very easy and professional to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience.
Great experience. Rich and Hi-Line made this an easy process, and followed through on everything promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rich was easy to work with and he and the staff were very
Rich was easy to work with and he and the staff were very helpful in making sure that everything was ok with the car, even after the purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great quality Jeep and excellent customer service
We had a wonderful experience thanks to Rich’s assistance. He answered all of our questions about the vehicle and purchasing options. The best price for a “like new” Jeep in the Charlotte area!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase