Skip to main content

Hi-Line Autohaus

(1,092 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(877) 822-8199 (877) 822-8199

Reviews

(1,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

Want to share your experience with this dealership?

Write a review

Rich was very professional and a pleasure to work with.

Rich was very professional and a pleasure to work with. I search for days and their car was priced fairly and the buying process was a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

10 Star Service from the best place in town

Drew and Judy were true gems and provided a seamless experience with helping me purchase my company car... a beautiful BMW X5. I'm truly thankful and will recommend them to all of my friends. If I could give them 10 stars I would.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

Drew and Judy were true gems and provided a seamless

Drew and Judy were true gems and provided a seamless experience with helping me purchase my company car... a beautiful BMW X5. I'm truly thankful and will recommend them to all of my friends. If I could give them 10 stars I would.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best in the Business.

Best in the Business. Thank Y’all. Would recommend this to all my friends and people in Charlotte

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very unprofessional

Very unprofessional. After so many years of experience in the industry they don't know what "Due diligence" is. What being proactive means. Bought the car. Two weeks later still waiting for it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

Rich at Hi-Line was wonderful!

Rich at Hi-Line was wonderful! Answered all of our question and made the purchasing process less stressful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

From start to finish, Tony Byrd was phenomenal!

From start to finish, Tony Byrd was phenomenal! Could not recommend someone better to sell you a car. He was so kind, helpful and seems to genuinely care about his customers! If you're thinking of buying a car from Hi Line Auto Haus, make sure you ask for Tony!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Satsified New Customer

I am not sure that I would have considered Hi -Lite Autohaus in a search had I not been seeking a particular luxury vehicle. I am glad that I reached out to them. No pressure, professional and personable experience, and a large array of quality vehicles to choose from --- better experience than the large franchise dealers. I purchased a lightly used BMW X5 with fair trade of my BMW 750 Li. A special shout out to my salesman, Rich Gobert, and his team leader, Matt Zelie. I also received great advice from Tony Byrd during my evaluation stage. I would recommend giving them a chance to earn your business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I am not sure that I would have considered Hi -Lite

I am not sure that I would have considered Hi -Lite Autohaus in a search had I not been seeking a particular luxury vehicle. I am glad that I reached out to them. No pressure, professional and personable experience, and a large array of quality vehicles to choose from --- better experience than the large franchise dealers. I purchased a lightly used BMW X5 with fair trade of my BMW 750 Li. A special shout out to my salesman, Rich Gobert, and his team leader, Matt Zelie. I also received great advice from Tony Byrd during my evaluation stage. I would recommend giving them a chance to earn your business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service and was very helpful and kind.

Excellent customer service and was very helpful and kind. Very easy and professional to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.