Reviews
Rich was very professional and a pleasure to work with.
Rich was very professional and a pleasure to work with. I search for days and their car was priced fairly and the buying process was a pleasure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
10 Star Service from the best place in town
Drew and Judy were true gems and provided a seamless experience with helping me purchase my company car... a beautiful BMW X5. I'm truly thankful and will recommend them to all of my friends. If I could give them 10 stars I would.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Drew and Judy were true gems and provided a seamless
Drew and Judy were true gems and provided a seamless experience with helping me purchase my company car... a beautiful BMW X5. I'm truly thankful and will recommend them to all of my friends. If I could give them 10 stars I would.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best in the Business.
Best in the Business. Thank Y’all. Would recommend this to all my friends and people in Charlotte
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very unprofessional
Very unprofessional. After so many years of experience in the industry they don't know what "Due diligence" is. What being proactive means. Bought the car. Two weeks later still waiting for it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Rich at Hi-Line was wonderful!
Rich at Hi-Line was wonderful! Answered all of our question and made the purchasing process less stressful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
From start to finish, Tony Byrd was phenomenal!
From start to finish, Tony Byrd was phenomenal! Could not recommend someone better to sell you a car. He was so kind, helpful and seems to genuinely care about his customers! If you're thinking of buying a car from Hi Line Auto Haus, make sure you ask for Tony!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Satsified New Customer
I am not sure that I would have considered Hi -Lite Autohaus in a search had I not been seeking a particular luxury vehicle. I am glad that I reached out to them. No pressure, professional and personable experience, and a large array of quality vehicles to choose from --- better experience than the large franchise dealers. I purchased a lightly used BMW X5 with fair trade of my BMW 750 Li. A special shout out to my salesman, Rich Gobert, and his team leader, Matt Zelie. I also received great advice from Tony Byrd during my evaluation stage. I would recommend giving them a chance to earn your business.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am not sure that I would have considered Hi -Lite
I am not sure that I would have considered Hi -Lite Autohaus in a search had I not been seeking a particular luxury vehicle. I am glad that I reached out to them. No pressure, professional and personable experience, and a large array of quality vehicles to choose from --- better experience than the large franchise dealers. I purchased a lightly used BMW X5 with fair trade of my BMW 750 Li. A special shout out to my salesman, Rich Gobert, and his team leader, Matt Zelie. I also received great advice from Tony Byrd during my evaluation stage. I would recommend giving them a chance to earn your business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer service and was very helpful and kind.
Excellent customer service and was very helpful and kind. Very easy and professional to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car