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Hi-Line Autohaus

(1,074 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 5:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(888) 695-8614 (888) 695-8614

Reviews

(1,074 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

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Great experience

Very knowledgeable about all vehicles. No pressure . Best experience when buying a car. Your NOT kept in a dealership all day waiting and playing games . Everyone very courteous. Would recommend to everyone .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Joe Scarpino !!

Joe did a great job and we will be sure to tell all of our friends and family about Hi Line. Very easy and quick to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your feedback!! We greatly appreciate your business!

Good Experience!

Lots of inventory to choose from, they had exactly what we were looking for and priced similar to dealers in the area. Bryan was very knowledgeable about the car and answered most, if not all, our questions. They do not negotiate on prices, which seems to be what most everyone is going to anyways. Overall, a good experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Car Buying Experience

I had the pleasure or having Mr. Tony assist me in my car buying experience. He went above and beyond to ensure my comfort and made the buy process very easy for me! The prices are amazing and the car is spectacular!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

One And Done!

Absolutely the best car buying experience I've ever had and I am not a spring chicken when our car got totaled in an accident and a deal we had to buy from an individual fell through we were forced to go to the dealerships to find a car of course I started online by doing a search for the cars that we were interested in and found one at Hiline Garage we set an appointment and went to see the BMW 428i when we got there they were already busy even though it was early Saturday morning the staff was very friendly and courteous we got a salesperson and immediately went to the car that we were interested in after a lengthy test drive we came back and breezed through the paperwork the car was already price 5000 below average retail so that wasn't a problem the finance paperwork went through without a hitch and in a couple of hours we left with our BMW very happy I highly recommend the staff and the inventory which is outstanding at Highline garage

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Jack, for providing us with your valuable feedback. It pleases us to hear that from top to bottom, our entire team assisted in making your buying experience a great one. Hope you are enjoying the new ride and we look forward to doing business with you again in the future!!

Pleasant Experience!!

I would like to thank Will Martin for excellent customer service when i brought my car. He was he made buying a car pleasant and easy. Thank you for staying with me and my husband through the whole process. So if you want a dedicated car sales please ask for Will Martin you will not be disappointed. Love my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

Matt was great! I would highly recommend this dealership. He made it so easy and we absolutely love our new car! Matt’s the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pleased Black Mountain customer

Fantastic buying experience, courteous/professional staff, total transparency during the entire process, all questions answered efficiently. The second key to my new vehicle was missing and I was promised a new key would be ordered, but as I drove away, I thought ?I?ll probably never see that happen? but a new key was HAND DELIVERED to my front door by the general manager. ( I don?t even live in the same city). So believe me when I say customer service is alive and well at Hi Line Garage in Charlotte NC. Ask for Bryan Armbruster or general mgr Phil for A+ service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for providing us with your valuable feedback! We strive on making our customers experience the best possible. It pleases us to hear that Bryan and the rest of our team were able to assist you in every aspect of your buying experience! Hope you are enjoying the new ride!

Impressive sales staff and inventory!

I originally came to Hi-Line garage with the intention of buying a Mercedes C300. I drove from out of state (3 hours) and had an appointment with Erick Cover. Mr. Cover was outstanding! He is extremely knowledgeable about the cars on the lot and was gracious when I asked to drive 3 other cars. Every car that I drove was immaculate - very hard to make a choice! All in all, I had a great experience, no pressure, great financing and left with the car of my dreams! Hi-Line Garage will always be my first choice with automobile purchases in the future!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business! We are happy to hear you had a great experience with us. We appreciate that you shared it here. We look forward to assisting you with your vehicle needs in the future. Thanks again!

Great experience!

Just wanted to express my total satisfaction for the service at Hi- line garage. Ja Ja is the epitome of customer service and satisfaction. I visited 7 dealerships over the past 3 days and I wish I would have just started at this location and saved a lot of time. Ja Ja along with Mr. Adler and the manager provided excellent customer service from the time we arrived until we left and made the car buying process seamless. Great service, friendly staff, knowledgeable and low pressure sales. Overall great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.