Reviews
Brought my 2016 Ram in for service.
Brought my 2016 Ram in for service. I had three issues. Carl Krocker was the service writer. He understood my issues and communicated the solutions to me as they came to him from mechanics and FCA. I I am happy with results and Carl letting me know what to expect. All I ask.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us regarding the service on your 2016 RAM. We're glad to hear that Carl provided excellent communication throughout the process. We appreciate your feedback and look forward to serving you again in the future. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
Excellent, take care of customer.
Excellent, take care of customer. Efficient, clean , friendly. Good keeping scheduled appointments. A convenient location.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. Our team works hard to provide top-notch service and maintain a clean and friendly environment. We appreciate your kind words and look forward to serving you again soon. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
The service techs were the won’t I have ever had in my 70
The service techs were the won’t I have ever had in my 70 years
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're discouraged to see you're dissatisfied with the level of service you received here. At your convenience, I'd like the opportunity to speak with you and learn more about where we fell short. Please contact me when you have a moment. I look forward to hearing from you soon. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
As busy as the dealership is,60 appointments average per
As busy as the dealership is,60 appointments average per day,not counting the hundreds of cars on the lot just for service,this dealership does a very good job and Dana is the best there in service! Thanks..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us! We're thrilled to hear that Dana provided you with top-notch service. Your feedback is greatly appreciated and we look forward to serving you again in the future. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
Great service today at Ontario Jeep .
Great service today at Ontario Jeep . Oil change was a little less time than quoted and I went in without an appointment
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Denise, thank you for sharing your positive experience with us! We're glad to hear that your oil change was completed in less time than expected, even without an appointment. We appreciate your business and look forward to serving you again in the future. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
Cordial Efficient Service department was outstanding ,
Cordial Efficient Service department was outstanding , I received my vehicle much sooner that expected, they took care the Me . Very pleased Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jack, thank you for sharing your positive experience with our service department! We're thrilled to hear that you found our team cordial and efficient. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. We appreciate your feedback and look forward to serving you again! Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
Daniel Zarco was my service advisor.
Daniel Zarco was my service advisor. I was there for an oil change and He got me in and out of there quickly and was super nice and friendly! Advised me about things I need to do for my vehicle in the future and gave me a good discount.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi snlimon, thank you for sharing your positive experience with us! We're thrilled to hear that Daniel provided excellent service during your visit. It's great to know that he was able to assist you efficiently and offer helpful advice for your vehicle. We appreciate your feedback! Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
The service rep was extremely helpful, and made sure the
The service rep was extremely helpful, and made sure the recall work was done on time.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike, thank you for sharing your positive experience with us! We're thrilled to hear that our service rep was able to assist you efficiently. Ensuring timely recall work is completed is a top priority for us. We appreciate your feedback and hope to assist you again in the future. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
My wife and I were travelling to So.
My wife and I were travelling to So. CA from Washington state to attend my grandson's graduation. The A/C in our Fiat stopped working at the Oregon/ CA border on the hottest June day on record in Central CA. 108 in Sacramento. Called or tried to stop at over 20 quick service/ dealers/ repair shops between Redding and Bakersfield. No one had the refrigerant or time to service my Fiat. When we got to Ontario, I decided to try Ontario Chrysler. Drove in and was helped by Karina, a service writer. She explained they were backed up in service, but would try to have the unit looked at the next morning. She offered to have me driven to a rental car facility where I was able to get a great rate on a rental for a couple days. Karina texted and called and were happy to report the unit had been re-charged and was working well. Picked up the car the next day. Although it was a little more than I thought it might be, we needed the A/C for the drive back. Great service by Karina, the service crew, and everyone at Ontario Chrysler.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dennis, thank you for sharing your positive experience with us! We're thrilled to hear that Karina and our service crew were able to assist you promptly and get your Fiat's A/C up and running smoothly. We appreciate your feedback and look forward to serving you again in the future. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
They have excellent customer service.
They have excellent customer service. I recommend them to anyone who wants service your vehicles
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi tono.moran, thank you so much for recommending our services! We strive to provide excellent customer service to all of our clients. We appreciate your feedback and look forward to serving you again in the future. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com