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Open Road Acura of East Brunswick

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Steven Tong was a great help

Went in just to look at various models. Steven Tong came up and assisted us. Showed us a few different vehicles and we ended up driving a new Acura TLX home. Wasn't expected to buy but the deal was great and was comfortable with the process. Salesperson Steven Tong was not pushy. Very informative and caring. A totally different experience that's rare in the car business. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

James C, thank you for sharing those kind words about Steven Tong with us. Steven is very patient and wants to know what his customers are happy with their purchase before buying a new car. We hope you enjoy your new Acura TLX!

Great deal for a new car

I went to my local dealer to purchase a new Acura and they were not very helpful and did not offer me the price I could pay. I then went to Open Road and not only did they meet my price but I got to take the car home that day. I was in and out in about an hour with my new car. How great is that!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Stephanie for those kind words. We try to make our customers 100% happy from the moment they walk in to the moment they leave our dealership with their Acura!

sales was good and service is great!

I bought a car and they were great and very fair. And then I had an opportunity to use the service department, they were even better. Not the typical car dealer. Go there and see for yourself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, we are glad that you enjoyed buying and servicing with us. Please come back soon!

Great Car

Been buying Acura's from Open Road East Brunswick, since 1988. Love the car and very pleased with all aspects of Open Road Acura. Their sales person, Antonella was very helpful and knowledgeable. We spent about an hour deciding on which car we wanted and she put us in that car. This was such a pleasure, since I can't deal with sales pressure. Got no pressure at all from Antonella. Always had success with the cars and their service area took care of all our needs since we got our first Acura. Now we are onto our next Acura and have 2 cars from Open Road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for staying loyal to us Jack, Open Road Acura of East Brunswick is proud to serve you since 1988, we hope to see you for your next Acura!

Truly a great experience

Was in the dealership looking for a CPO Acura. Met Steven Tong and he showed me a few MDX. Test drove one and worked the deal. Took it home the same day. Very honest and caring salesman. Would buy from him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Carlton, we are glad Steven Tong made your CPO Acura buying experience a good one.

Honest !!

I was looking for a new or c.p.o mid-size suv...... So i stopped by one day after work just to take a look ... When i arrived . The sales person Amr Hashem greeted me with a nice smile and he wasn't pushy at all ... in fact he was very friendly and he didn't bother me with all sales boring questions ! But what i really couldn't believe how honest the sales person was . HIS HONESTY IS NOT NORMAL IN THIS BUSINESS ! My experience was totally unexpected and it was like a sweet dream :) .... i bought a beautiful R.D.X ....very very happy !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amy, Amr H is a very honest person, sojust by being his self he makes his customers happy. Enjoy your Acura RDX!

Great car and great experience !

I went in to OpenRoad Acura and was greeted by Steven Tong - our salesperson. We test drove the TLX AWD. Came back and worked out the numbers and drove home in a Brand New TLX AWD. The whole process was smooth and not pushy. Great experience. Definitely recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Eric, we are glad to hear that we were able to add you to our long lost of satisfied customers; thanks to Steven Tong. Enjoy your Acura TLX AWD!

new car purchase

I Recently purchased a 2016 Acura MDX from OPEN ROAD ACURA of EAST BRUNSWICK I had a fantastic experience from start to finish. My salesperson was Michael Messina he was very professional and and knowledgeable and made the whole process pleasurable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

John, we are glad Michael Messina was part of you fantastic experience you had with us. Enjoy your 2016 Acura MDX!

All around BEST EXPERIENCE ever at a car dealer

I came on a Saturday in early Nov 2015 taking a look at the Acura TLX with no intention to buy. Just to look. Lawrence had been my salesperson who greeted me. He showed me the car in and out and I fell in love with it. He had me drive it and get a good feel for it. After that we came inside, worked out some numbers and got me to where I needed to be without any haggle or typical back and forth negotiation. With that said, I had no reason not to buy that same Day. Lawrence also went over the whole car with me and set my up my first oil change appt with the service department. Best and Easiest Dealership would not want to buy anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Andrea, we are glad with the help of Lawrence you fell in love with your car inside and out. We will see you soon in our service department! Enjoy your 2015 Acura TLX!

HIGH CLASS OPERATION

Melvin Morales is a stand up example of what a true salesperson should be. He promised me that no car was off limits and unattainable and he delivered on that promise. I am now the proud owner of a 2014 Maserati Ghibli. As far as I am concerned, not one friend or family member of mine will buy a car if not with Melvin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Juan, we are happy to hear that Melvin made your car buying experience a good one.