Reviews
Write a reviewAwesome Experience!
I had a great experience buying my new car at Open Road Acura of East Brunswick. I had the pleasure of working with Sales Consultant, Raymond Lee, who is very knowledgeable, helpful, and a pleasure to work with. I felt very comfortable from the minute I walked into the dealership to the time I drove out in my new 2016 Acura MDX. Car shopping could be very stressful but the team at Open Road Acura definitely changed my mind. Not once did I felt pressured into purchasing like many other dealerships do. The whole car-buying process went on very smooth and satisfactory. I am a happy customer of Open Road Acura of East Brunswick and will definitely recommend my friends to have a visit for their car-buying needs. I definitely recommend everyone to ask for Raymond Lee!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Heather, Raymond Lee is very knowledgeable about our product. Open Road Acura of East Brunswick thanks you for coming to our dealership; we are glad to hear you had a good experience with us. Enjoy your 2016 Acura MDX!
Michael Young was magnificent!!!
Michael Young changed our view of what a car salesperson is!! My husband and I loathe buying cars. With only 1 week left on our lease, we had no choice but to start the search. As soon as we walked into Open Road Acura of East Brunswick, Michael Young greeted us professionally and enthusiastically. Outside of being the best dressed salesperson we've encountered, he was also the friendliest and thoughtful. He was beyond patient with us (I take a long time to pick out colors and options). Overall, it was a great experience. My husband and I highly recommend Michael Young and Open Road Acura of East Brunswick. P.S. We LOVE our new TLX AWD!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amanda, we are glad that Michael Young changed your view on what a car salesperson is. Michael Young is a great person and he really cares about his customers, and I think his customers can defiantly see that in him.
GREAT EXPERIENCE AT OPEN ROAD ACURA
HAD A GREAT EXPERIENCE AT OPEN ROAD ACURA OF EAST BRUNSWICK,NJ MY SALESMAN MARK HURANT WAS VERY WELL INFORMED. HE EXPLAINED THE 2016 MDX IN A VERY DETAILED MANNER WITHOUT ANY INDICATION OF SALES PRESSURE. HE ALSO SHOWED ME ON PAPER THE DIFFERENCES IN BUYING OR LEASING MY CAR AND EXPLAINED THE ADVANTAGES AND THE DISADVANTAGES OF EACH . I WOULD HIGHLY RECOMMEND ASKING FOR MARK . IT WAS THE BEST EXPERIENCE I EVER HAD BUYING A CAR. I DON'T HATE BUYING CARS NOW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Open Road Acura of East Brunswick is glad to hear that Mark Hurant made your car buying experience a good one. We all know that purchasing a car is a little scary but our sales consultants are here to make sure you are at ease with your car purchase.
OPEN ROAD ACURA OF EAST BRUNSWICK
I CURRENTLY LEASED A 2016 ILX FROM THIS DEALERSHIP AND I AM VERY PLEASED WITH MY VEHICLE AS WELL AS MY BUYING EXPERIENCE. I DEALT WITH STEVE FLASTER HE IS A MANAGER THERE AND MY SALESPERSON ANTONELLA ZUCKERMAN WAS A JOY TO DEAL WITH.THE FINANCE DEPT. WAS ALSO VERY HELPFUL WITH MY QUESTIONS.I DEALT WITH A RONALD GRAYBUSH SENIOR FINANCE AT OPEN ROAD.LOL.....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for coming all the way from Brooklyn,NY to Open Road Acura of East Brunswick. We are glad that your experience with us was a great one!
Wasn't expected this !
Needed to lease a car because my current one is up. Was skeptical when I walked in. But our salesperson Steven Tong was very understanding. I'm retired and living on a fixed income. Steven was able to accommodate us and we got the new 2016 MDX. It has top safety ratings and features we were looking for. And It's not even available on other brands. Definitely recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Bob & Mary, we are glad Steven was able to lease you a new 2016 Acura MDX at a budget you feel comfortable at! Enjoy your 2016 Acura MDX!
I am a happy customer!
I came to the service department in hopes of them fixing my car that the local Acura dealer could not. Not only did you fix it you found an additional issue that you fixed for free and you even washed my car for me. I will be seeing you again in the future when my car needs service again. Well done!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gabriella, thank you for coming to our service department. Open Road Acura of East Brunswick is happy to hear our service department was there to help you at a low cost to you. Please come back again!
love the service department
Dennis in the service department is great! He was very helpful and understanding to my needs. He should be commended for a job well done. He took his time to explain everything to me and kept me up to date during the day as to the progress of my repairs. The car was even washed when I picked it up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joanne, thank you for visiting our service department. Dennis is a new addition to our service advisors and he is doing a great job with making sure our customers fully understand the work that is being done on their car(s). Staying connected with your customers is very important as well. Thank you for your review.
5 STARS IS HIGHEST, I GIVE THEM 10 STARS AWESOME!
There should be an exception to the 5 star rule! These guys at Open Road Acura East Brunswick, deserve 10 stars!! I recently purchased a 2016 Acura RLX Tech. Now keep in mind this is My 4th Acura so you would assume that the dealer that sold me the 1st 3 cars would hook me up. Not the case. With the help of Scott Harvey the General Manager, Raymond Lee my very knowledgeable sales consultant, Mike Colavito aka Magic Mike and Ron Graybush in finance here's exactly what happened: I'm no stranger to the Acura line up, So I walked in knowing the car I wanted,just had to decide on a color and Have Raymond explain some of the many,many features this car has. . They didn't try to do the switch-a-roo and point me towards something I wasn't looking for, or something they can make more money on etc. I was also returning a leased Acura. I explained to them the deal I was looking for and also told them I was just passing by because I had an appointment and had to be somewhere. I explained to them the deal the other Acura dealer that I purchased my other 3 Acuras from offered me (which was pretty good,but not good enough), Open Road took the best deal I received, chewed it up and spit it out. They called me back about a 1/2 hour later with a better price, and overall way better deal. These guys knew I wasn't playing around or just window shopping and they did everything and beyond, to give me the best deal and then some, and earn me as a customer. They took care of everything from there (paperwork, Lease Return, Insurance stuff, you name it they did it), I just had to come in sign a few papers and roll Away in my 2016 RLX Tech. They did everything they had to do to get me the deal I wanted. Hey! Now that I think about It I should have asked them to stand on their heads and spit nickels, I don't know if thats possible, but one thing I can assure you of Is the Open Road Crew would have tried it if I asked. If your looking for a super easy, smooth, no pressure dealership, that gets the deal you want done, go to see the guys at Open Road Acura East Brunswick. You will be Happy you did. Mike B.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Mike for coming to our dealership, and with the help of our staff: Scott, Mike,Ray and Ron we made you a happy customer and part of our family. We hope you enjoy you 2016 Acura RLX Tech!
Love the service
The service department is wonderful, they always have appointments when I need them, and I love when I go in the early morning and they have a coffee bar and bagels. Great way to start my day thanks Open Road Acura of East Brunswick!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Anthony for visiting our service department, we are always here for our customers whenever they need to come in to get their car serviced.
Acura does it again and again!!
Love my Acura, i keep buying them because they are the best car brand. Open Road Acura of East Brunswick makes sure every time I lease my Acura with them, I am nothing but happy! Since I come all the way from Staten Island,NY I know that when I get there my experience is always top of the line. I love my Acura TLX!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Rangersfan for coming all the way from Staten Island, NY to buy your car from us. Open Road Acura of East Brunswick is glad to hear you always have a great experience with us. We will see you for your next Acura!