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AutoNation Chrysler Dodge Jeep Ram Katy

(2,020 reviews)
Visit AutoNation Chrysler Dodge Jeep Ram Katy
Sales hours:
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
New (877) 974-3569 (877) 974-3569
Used (877) 873-3526 (877) 873-3526
Service (877) 461-8479 (877) 461-8479

Reviews

(2,020 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Chrysler Dodge Jeep Ram Katy from DealerRater.

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Service department

quick and efficient and got my truck out when they said they would

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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good service bad waiting room

service was good. had my car done faster than they originally said. it was a recall. but the waiting room was really bad. On the ceiling & walls by the AC was mold &/or mildew. Glad i did not have to stay there longer than one hour. Room felt very damp.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 1.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Inspection sticker

Thank you for the quality service during my inspection sticker renewal. Your staff was very helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service. Will be back

Took my 07 Jeep Commander in as I was having problems, had tried fixing myself, but just couldn't find the problem. Adam Foote took in my vehicle & they were able to trouble shoot the problem & order parts on the first day. Jack called me and explained everything thoroughly, and I was satisfied. Ive had my Jeep back for about a week & it's running like a top. Quick and friendly service, and the price was less than I expected. Will definately be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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CHRYSLER 300 L-2016 Transmission + 10,000 ml srvc

CHRYSLER Repair center I-10 / Katy, Texas CHRYSLER Service Center tried to correct issue with Transmission. Hard shift from gear 2 to 1 when slowing down coming to a stop. CHRYSLER Repair Center Downloaded new software to eliminate Transmission issue. *partially corrected - Issue with Transmission still exists. I was assured by CHRYSLER service center, the issue is completely resolved. what will be the next appropriate step to take on persisting Transmission issue?

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Stefen breeding

Good job. Quick turnaround. Appreciate shuttle. Car wash washed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Getting better but still needs improvement

The process still confusing when you arrive, sometimes they come to you, something you get out of the car and make a line, sometimes you just stand there. Picked up my car with red dirty rags on the seats, door open, plastic on seat and wet paper mats. Waited 1 1/2 hrs for the service, not sure if it should of taken that long, but it is getting better. Keep improving please.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Jeep Renegade- AutoNation Katy, TX- WONDERFUL

We found exactly the vehicle our daughter wanted and at a great price. Our salesman, Jim Hinson was wonderful to work with and we are so glad we made the drive to Katy to purchase this vehicle. If you are in the market for a new vehicle, check out AutoNation in Katy....it will be worth your time and they treat you right!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good service

Service writer, Jesus, took care of my harmonic balancer problem within 2 days. Fixed everything except for a small nick on the radiator fan wiring (minor). Also the service writer promised Dodge would pay for the rental car but I was charged. Not a big deal since the rental company only charged me for 1 day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service department

Joe in the service department was great. Very helpful answering all my questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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