Reviews
Great customer service.
Great customer service. Derek had me in and out quickly so I could get back to work.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
I bought a new car that is Grand Cherooke L 2023 with a
I bought a new car that is Grand Cherooke L 2023 with a very nice color. Also, they have a good service and a good sales man.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mohammad, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Service department is trash.
The Service department is trash. I brought my car to their services due to a simple driving belt replacement. Since I bought the warranty I thought I'll be able to save a few dollars and go. I called my warranty and they told me to take it to the dealership since my deductible was low. Brought my car to the service and before I was able to advise my issue, A guy named Delgado asked me why didn't I take it to Volvo? I told him that I got the car from you guys and my warranty advised me to bring it to you. Well, bad idea, they hold my car for 4 days just to tell me they can't do a because of a special tool they need. What is so special to fix a serpentine belt??? So I end up fixing it myself without it and you guessed it, I'm canceling my warranty ASAP!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (281) 715-6920 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Ram maintenance
Good Costumer service. The attention was great. Installations need a little more comfort in the waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jorge, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Very solid service over the years.
Very solid service over the years. Can be pricey, but you’re getting expert service for the price.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Darnell, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The service department is horrible, they are impossible
The service department is horrible, they are impossible to reach by phone. A 3 day repair is taking 10 days thus far. I understand supply chain issues but it like they don't care how their actions effect someone..
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Second time to use dealership for routine service on my
Second time to use dealership for routine service on my vehicle. Both times vehicle was delivered on time as indicated by service rep. The most recent time the vehicle was delivered washed after the service. Nicely done! Keep up the strong service!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Crig, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Service
The parts was on backup order for 4 months ..then Rose adviced me and helped to get my truck fixed ...thank you so much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Abir, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
sEVERAL SERVICES
I took my car to have mainly a call back and oil change which was the most important thing to do. They later found out that I was suppose to change the fuel tank and I had to do it. (expensive) After I pick up my car, I noticed the car asking to change oil. Then I found out that they forgot to do it. So, now I go somewhere to do it, but do not return there anymore.
- Customer service 3.0
- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Oliver, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. If you'd like, please contact our General Manager at (281) 715-6920. We'd appreciate the chance to make your experience a positive one.
Took in for service light.
Took in for service light. Told it would be 4 to 5 days to look at. Kept in touch with me over texts. Light is off , jeep running fine. Did a good job, welcome to the new normal .. nothing fast anymore.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!