Motorcarsonline.com Lansing

DO NOT DO BUSINESS WITH MOTORCARS! I did not purchase a vehicle from them but I was in the process of doing such. After agreeing on a price, leaving a $200 deposit to hold the vehicle, and my bank receiving a bill of sale for the agreed upon price I was granted a loan. Since I reside in NY and was purchasing the vehicle online, I was going to wire them over the payment for the vehicle. The following day I gave multiple calls/texts to the salesperson to finalize the sale but she never returned my calls. The day after that, after multiple failed attempts to make contact with the salesperson- she finally called me back with bad news. She said "the boss rose the price of the vehicle $2000". They did not care of the fact that I ran my credit to acquire the loan, they did not care of the fact that I left a $200 deposit on the vehicle, and they did not care that I was given the run around. Horrible way to do business! They don't answer questions, they keep you in the dark, and literally lie to you about the process of purchasing the vehicle through them. Also if you're gonna do business with them, make sure they have a valid title of whatever vehicle you're looking to purchase on their hands. EXTREMELY UNETHICAL!

Will was an amazing person to work with. He helped us from start to finish in finding a car that would fit our budget. I would highly recommend him to anyone.

Read the reviews carefully folks. Many similar issues as to what I experienced. Tried to initially call to test drive a vehicle as I was to be driving across the state to do so. Left messages to different salespersons and even the owner to coordinate this. Three days later I got a call back from the owner, John, and was told he would call back. Never happened. Finally after a barrage of calls I was in contact with a salesman and came the same day to drive and put a deposit down. Had a mechanical issue that they signed a "We Owe Form" in the agreement as a repair needed to complete the agreement. Have been back three times across the state to wait all day to find out they could not fix it. The last time I even had a dealership diagnostic to pinpoint the fix. Motorcars did not have the proper equipment to fix it. Turns out the professional dealership will charge $150 to fix the problem that Motorcars will not stand behind. The owner John refused to reimburse the $150 repair. His loss of future business over this will far exceed the cost. Not a good business decision John. When we picked up the vehicle upon sale there were very few stone chips on it. After a couple car washes the chips stood out like a sore thumb. The review of someone witnessing a sharpie touchup makes sense as a poor job of a coverup. Take your hard earned money and time elsewhere. You will be better off in the long run.

Read the reviews carefully folks. Many similar issues as to what I experienced. Tried to initially call to test drive a vehicle as I was to be driving across the state to do so. Left messages to different salespersons and even the owner to coordinate this. Three days later I got a call back from the owner, John, and was told he would call back. Never happened. Finally after a barrage of calls I was in contact with a salesman and came the same day to drive and put a deposit down. Had a mechanical issue that they signed a "We Owe Form" in the agreement as a repair needed to complete the agreement. Have been back three times across the state to wait all day to find out they could not fix it. The last time I even had a dealership diagnostic to pinpoint the fix. Motorcars did not have the proper equipment to fix it. Turns out the professional dealership will charge $150 to fix the problem that Motorcars will not stand behind. The owner John refused to reimburse the $150 repair. His loss of future business over this will far exceed the cost. Not a good business decision John. When we picked up the vehicle upon sale there were very few stone chips on it. After a couple car washes the chips stood out like a sore thumb. The review of someone witnessing a sharpie touchup makes sense as a poor job of a coverup. Take your hard earned money and time elsewhere. You will be better off in the long run.

Got the car I needed and it was a great deal all the way around! Easy and simple process working with Heather! Thanks again. 5 Stars!

When I visited the dealership to purchase a budget friendly vehicle, they were helpful and got the process underway before i even got there to speed things up. Purchased a budget minded vehicle, that needed some work, it did not run great. Needed a tune up and a valve cover gasket, but overall it was still a good deal at the price point. However it was clear there was no inspection on the vehicle.

It was a very good experience fast in and out ... The staff where all great I would highly recommend this dealership to friends and family

Marti, what an great person and team member to have on your staff she did everything so said she would and never lead me in the wrong direction or made me feel like I need to go elsewhere love what she have done for me. Thank you once again Motorcars and Marti for doing one xxxx of a job.

Randy was awesome! He was very straight forward and honest with us. Never pressured us into anything. The facility was so clean and kept up. Everyone was very friendly. The car buying process was made very easy!

Great 1 owner used car. Optioned well and priced right. Dealership was easy to deal with and delivered our car 300 miles away. I would recommend them.