Reviews
great
Rick was easy to work with. Did everything we asked of him. Truck has been excellent so far. No fuss no muss. Will be a repeat customer
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad you are happy with your purchase. Rick will be pleased to know you are enjoying your new vehicle and had a easy experience.
Great Customer Experience
From my first phone interaction with Marti to finalizing the sale with Michael I was very impressed with Motor Cars of Lansing. They treated me very fairly and made the car buying experience a fun one! They even treated me to pizza late one night! Motor car's of Lansing cares about their customers and their staff and you can feel it right from the start.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much Kevin. It was a pleasure to do business with you!
He was awesome!! He is patient and so nice. He would...
He was awesome!! He is patient and so nice. He would never let you down. He is selfless and a awesome worker! He always makes sure you leave with a smile on your face!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your comment! We try to handle all of customers in a timely and professional manner. We enjoy hearing from all of our customers.
Great dealership and salesman, Randy Blackwell. Our only...
Great dealership and salesman, Randy Blackwell. Our only complaint is the issues we have been having with getting the payoff for our trade-in taken care of. It has been nearly 3 weeks since we traded in and our old truck has still not been paid off. We were told the check was sent to the wrong location and it has been a waiting game ever since with no communication regarding updates, etc. We would probably go back again, but a little more cautious if we had another trade-in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
2011 Navigator
I was very impressed with Keith and Simone, they made the process seamless and were both a pleasure to deal with. I went out on a horrible day of snow and rain, Keith called to confirm a test drive and upon pulling up there was the specific vehicle I was looking for warming up in front of the dealership. Keith walked out to greet me and we got started. He was an excellent sales rep and took great care of me. The dealership was clean and comfortable, I was very happy and would absolutely recommend Motorcars of Lansing to anyone looking for a beautiful ride.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your comment! Keith and Simone are great at what they do, and they will love to hear you had an enjoyable experience with them. We appreciate you taking the time to leave a comment!
I would recommend this dealer Kieth was great and got me...
I would recommend this dealer Kieth was great and got me the car I wanted to drive and showed me another one also for the same price with better mileage! The only negative part of my review is that he also gave me two key fobs that were broken and stuck together with gum... I mean come on. I would have expected that if I was going to be given a key fob that it would work or I would have Ben told they didn’t work. Not a great experience with that as they didn’t even act like they cared that they gave me them broken. Crazy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Very friendly and accommodating goes the extra mile would...
Very friendly and accommodating goes the extra mile would highly recommend this dealership for your next vehicle. Will definetly be going back in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your comment! We love to hear our customers are happy and would definitely come back to our dealership. Again, thank you for taking time to leave such a kind remark.
We had a good experience overall. They brought the car to...
We had a good experience overall. They brought the car to our house on a Sunday for a test drive. Randy was very helpful with the purchase of the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your comment Randy will really appreciate it! All of salesman go the extra mile to make sure all of our customers are satisfied.
The Car & Price I wanted and Detailed to a Brilliant Shine!
I visited Motorcars of Lansing over the holiday season looking for a new to me vehicle to kick-off the new year. I tested a few different models and had one driven up from Kalamazoo location last minute for me to drive that I had found online. Randy and Michael were very accommodating. Open to negotiating and getting details of the Focus ST fixed and sorted. They were professional and cordial througout the entire process. I'd also like to give a shout-out to the detailing crew in the back. The Focus ST was shining brilliantly, waiting for my arrival to drive her home. All in all, two thumbs up for Randy and the whole Motorcars crew!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave a comment for us. We try to make sure each and every customer leaves happy and wanting to come back the next time they want to purchase a vehicle. Again, thank you for your comment.
Fantastic Dealership!!!
I highly recommend buying a car from these guys. We worked with Randy Blackwell and he made the experience fast and easy, no issues at all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We thank you so much for taking the time to leave such a kind comment. Randy will be pleased to know you had such a wonderful experience.