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Motorcarsonline.com Lansing

(880 reviews)
Visit Motorcarsonline.com Lansing
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–6:00pm
Tuesday 9:00am–6:00pm 9:00am–6:00pm
Wednesday 9:00am–6:00pm 9:00am–6:00pm
Thursday 9:00am–7:00pm 9:00am–6:00pm
Friday 9:00am–6:00pm 9:00am–6:00pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(517) 507-5246 (517) 507-5246

Reviews

(880 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motorcarsonline.com Lansing from DealerRater.

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worst car buying experience ever

I bought a car under some pressure. The odometer needed to convert from kilometers to miles. Was to be done when I went for the car. It wasn't but would take 30 minutes.I paid for the car. I waited in their showroom 8 hrs. and left without the car. The owner said hey we took $1000 off the car(part of original deal) why are you complaining. They lent me a car that had to be jumped and only had one windshield wiper. It was a week before I got the car. I was promised a full tank of gas and floor mats. Never got either one. Was in touch with salesman for 2 months and still promised a gift card. Never happened and I have given up. Late I saw them advertising 2 cars on Cargurus. Showing them available at both of their locations. Info. for the type of motor was incorrect and they had different VIN numbers for the same car. I would NOT RECOMMEND this dealer. It looks nice but is slimy. Read any reviews others will agree. I wish I had read them first.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Not true. Must be a competitor.

Excellent Service

Your awesome Marti. She did her darnest to find a place to accept me because I have bad credit. With that being said. She got me what I wanted ??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are so pleased you enjoyed your visit to Motorcars of Lansing! Thank you, and have a fantastic day!

Word of wisdom to a buyer

Watch out. The owner is rude and will curse you out if you attempt to make any reasonable counteroffer. Over priced based on research and rude beyond belief. If they had the last car on earth I would buy a horse. Telling me when I want a refund on a deposit and am displeased with the deal that I'm a xxxxx and to go xxxx myself and then threaten me with police because I was well-enough spoken and researched deep enough to question the offer is not endearing. I sincerely hope your owner takes a lesson in real sales etiquette. In the meantime, I'll be sharing with everyone I can that this place can't even figure out how to make a pot of coffee, let alone be reasonable salespeople.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hi, it is disappointing for us to hear that your experience was anything less than great. Here at Motorcars of Lansing, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (517) 763-7370 to discuss ways we can better serve you in the future.

Was called a xxxxx and threatened with police.

A counteroffer that was poorly received by them had me saying no and asking for a refund. Was then cursed out and threatened. Never again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (517) 763-7370 when you have a chance. Thank you, and we look forward to hearing from you.

Communicating in spanish

When Working with marti there was no language barrier which made things easier for everyone. We always enjoy Working with marti. Everyone else was nice an polite

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Quality sales and service with exceptional inventory

Marti is top notch in sales best quality cars in town this is third car I have bought from them wouldn't go anywhere else !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Greatly satisfied

Marti is very helpful and she showed me a lot of different options of a different cars. I recommend her if you’re a first time financer she’s got me exactly what I wanted at the right price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellence

I came in here looking for nice car and she made it happen I really appreciate you thank you Marti and I'll send customers your way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent and Fast Service

I have this review because Marty was fast and had me in and out with my car. I would recommend anyone to motorcars of Lansing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome!

Very happy how I got treated and how quick it toke to get the deal done! Thanks marti! Love doing work with you and once again thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.