Reviews
worst car buying experience ever
I bought a car under some pressure. The odometer needed to convert from kilometers to miles. Was to be done when I went for the car. It wasn't but would take 30 minutes.I paid for the car. I waited in their showroom 8 hrs. and left without the car. The owner said hey we took $1000 off the car(part of original deal) why are you complaining. They lent me a car that had to be jumped and only had one windshield wiper. It was a week before I got the car. I was promised a full tank of gas and floor mats. Never got either one. Was in touch with salesman for 2 months and still promised a gift card. Never happened and I have given up. Late I saw them advertising 2 cars on Cargurus. Showing them available at both of their locations. Info. for the type of motor was incorrect and they had different VIN numbers for the same car. I would NOT RECOMMEND this dealer. It looks nice but is slimy. Read any reviews others will agree. I wish I had read them first.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Not true. Must be a competitor.
Excellent Service
Your awesome Marti. She did her darnest to find a place to accept me because I have bad credit. With that being said. She got me what I wanted ??
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are so pleased you enjoyed your visit to Motorcars of Lansing! Thank you, and have a fantastic day!
Word of wisdom to a buyer
Watch out. The owner is rude and will curse you out if you attempt to make any reasonable counteroffer. Over priced based on research and rude beyond belief. If they had the last car on earth I would buy a horse. Telling me when I want a refund on a deposit and am displeased with the deal that I'm a xxxxx and to go xxxx myself and then threaten me with police because I was well-enough spoken and researched deep enough to question the offer is not endearing. I sincerely hope your owner takes a lesson in real sales etiquette. In the meantime, I'll be sharing with everyone I can that this place can't even figure out how to make a pot of coffee, let alone be reasonable salespeople.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, it is disappointing for us to hear that your experience was anything less than great. Here at Motorcars of Lansing, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (517) 763-7370 to discuss ways we can better serve you in the future.
Was called a xxxxx and threatened with police.
A counteroffer that was poorly received by them had me saying no and asking for a refund. Was then cursed out and threatened. Never again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (517) 763-7370 when you have a chance. Thank you, and we look forward to hearing from you.
Communicating in spanish
When Working with marti there was no language barrier which made things easier for everyone. We always enjoy Working with marti. Everyone else was nice an polite
- Customer service —
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Quality sales and service with exceptional inventory
Marti is top notch in sales best quality cars in town this is third car I have bought from them wouldn't go anywhere else !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Greatly satisfied
Marti is very helpful and she showed me a lot of different options of a different cars. I recommend her if you’re a first time financer she’s got me exactly what I wanted at the right price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellence
I came in here looking for nice car and she made it happen I really appreciate you thank you Marti and I'll send customers your way!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent and Fast Service
I have this review because Marty was fast and had me in and out with my car. I would recommend anyone to motorcars of Lansing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome!
Very happy how I got treated and how quick it toke to get the deal done! Thanks marti! Love doing work with you and once again thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car