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Motorcarsonline.com Lansing

(880 reviews)
Visit Motorcarsonline.com Lansing
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–6:00pm
Tuesday 9:00am–6:00pm 9:00am–6:00pm
Wednesday 9:00am–6:00pm 9:00am–6:00pm
Thursday 9:00am–7:00pm 9:00am–6:00pm
Friday 9:00am–6:00pm 9:00am–6:00pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(517) 507-5246 (517) 507-5246

Reviews

(880 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motorcarsonline.com Lansing from DealerRater.

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Fast and easy!

I worked with Michael B on a vehicle purchase and after coming back a few times. He was able give me an affordable price for the vehicle I wanted. He was excellent to deal with answering any questions I had! Would definitely come back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy-Peasy

I found a vehicle of theirs on-line that was almost exactly what I wanted and had been looking for. Called to make sure that it wasn't a former smoker's car before I made the 1 hour drive to check it out, Keith was super helpful from the bat and told me it was not, so I knew I had to check it out. Once I got there, the vehicle was spiffed up and out front, ready for me to drive. Liked it right away, and once I made my choice the buying process was quick (except for those printers, eh Keith??). Less then 10 days after buying I received my title and registration, super convenient to not have to worry about either of those. Was worried about the vehicle being Canadian, but I had it checked out by a third party after purchase and they couldn't believe how nicely it was kept. Would definitely recommend Motorcars to anyone looking fo a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They definitely changed my mind!

I had originally posted a bad review but the dealership stepped up and went above and beyond to make things right! A dealership that will stand behind what they sell by fixing any issues is a good one in my book! I appreciate John and Simone for being so amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Exceptional Experience

I called Marty and inquired about a vehicle they had listed online. Marty was very pleasant and helpful. She took my info over the phone and submitted my financing application to the credit union I had requested. She called me back less than 10 minutes later with my approval. She got the car all ready for me and when I showed up for the test drive, she had the paperwork all filled out and ready to go. I was in and out on less than 30 minutes after returning from my test drive. The experience was smooth, fast, and painless - exactly how buying a car should be. In addition, the owner of the dealership followed up to personally thank me for my business and even sent me some free oil change vouchures at their service center. That’s top notch customer service. Thanks guys, I’ll be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

New brake pads and rotors purchased and installed.

I love new BMW... I went to pick up my new car and Motorcars of LANSING had replaced my brake pads and rotors. THANK YOU SIMONE BADIWA ! Motorcars of Lansing went beyond my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Motorcars of Lansing!

Great Day at Motorcars!!

I been dealing with Motor cars, But by far my best experience yet, Marty has got to be the hardest working Employee she goes up and beyond to make sure she gets you together!! Finally I am riding all on my own????

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Been coming here for years

I’d like to start off by saying thanks to Marti, for the great service she’s always given me throughout the years. The quickness, knowledge, years of service, and over all great person to work with. I recommend her to anyone wether it’s your first time buying a car, trading in or looking for a new one. Marti is there for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Warm & friendly

I was welcomed with open arms & I would recommend Motorcars to all of my friends. There isn’t many businesses that sincerely help you & get it done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome Job!!!

Marti is by far the best person I know!! Thank you for a good job! Great person to work with!! Krystal is fantastic as well!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Guaranteed financing

Marti was very helpful and put into the car I wanted. She also got me a deal that I was looking for especially considering my credit bind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.