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Motorcarsonline.com Lansing

(880 reviews)
Visit Motorcarsonline.com Lansing
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–6:00pm
Tuesday 9:00am–6:00pm 9:00am–6:00pm
Wednesday 9:00am–6:00pm 9:00am–6:00pm
Thursday 9:00am–7:00pm 9:00am–6:00pm
Friday 9:00am–6:00pm 9:00am–6:00pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(517) 507-5246 (517) 507-5246

Reviews

(880 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motorcarsonline.com Lansing from DealerRater.

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I have had horrible experiences with dealerships. My last...

I have had horrible experiences with dealerships. My last experience was so bad, that I swore I would never buy from a dealer again. For whatever reason I was drawn to Motorcars of Lansing. I decided to give it a try. I am so glad I did! Simone is awesome. She is easy to get along with, helpful and no pressure salesperson, which is just what I needed. I am so happy with my vehicle purchase, and plan to use Motorcars of Lansing for future purchases as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They have overall great cars to choose from with good...

They have overall great cars to choose from with good prices.. good deals if u ask me. Traveled a long way to get the car they have that i love

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I purchased a black 2004 cadillac escalade and have never...

I purchased a black 2004 cadillac escalade and have never been more satisfied with a vehicle purchase. John was really professional and curteous to me and the entire process was relatively seemless. I would recommend Motor Cars of Lansing to anyone who is looking for quality and fairness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I walked in and told them exactly what I was looking for;...

I walked in and told them exactly what I was looking for; color, year, interior color, and features and within 20 minutes they found me exactly what I was looking for but better. I couldn't be more happy with there service so far!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lots of good cars to choose from and good prices staff...

Lots of good cars to choose from and good prices staff was friendly and helpfull their work is good haven't had any problems cars are clean and run great

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was a great experience from beginning to end. Walked...

This was a great experience from beginning to end. Walked in the door on the high recommendation of someone and walked out with vehicle of our choice. Keith was wonderful to deal with, in fact, all of the staff were wonderful, including Rags :) Thank you Motor Cars of Lansing! We are very pleased with your service and highly recommend you as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Keith was great to work with. Very caring, goes out of...

Keith was great to work with. Very caring, goes out of the way to make sure things are great kind of guy! I highly recommend this dealership! Great prices, over all great customer service! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This place was awesome. I really didnt think that a used...

This place was awesome. I really didnt think that a used car lot would have the type of cars they did. Kieth was very knowledgable of the BMW that I purchased and made the financing very simple and easy. Really the best car buying experience I've had for the simple fact that I live in Kalamazoo and there was a BMW out here for almost $6000 more then what I bought this one for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Seems shady

A while back I was looking for a Mercury Mountaineer, that a decent plain 2004 one posted on the website, so I drove there to check it out, well I get there and I could not test drive the vehicle for some reason the one day, there was obvious things about the truck wrong, and the mileage came back from Carfax wrong! Then I called on the truck, they told me to come check it out, get there again (60 miles) and its been sold, waste of my time, and for months kept calling me asking if I had found anything,which I actually did,,A newer 2007 Mountaineer Premier with same amount of mileage but has everything for close to what they were asking for that peice of junk. And now I look on here and they have a 2005 Colorado Z71, seems like a good buy until you look thru the foggy pics and it says in big letters on the window sticker 2007,,when you get there, trust me, it wont be the same truck you thought it was. They overpriced and shady!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Customer did not leave a deposit and the vehicle sold.We apoligize for the inconvience.He called on the 2005 Colorado for 10995 which had the wrong year and was actually a 2007 for the same price although we told him that was also sold.Customer stated "wow thats a great deal for a 2007" and seemed very upset that that one sold too. The review was left in minutes. With over 8000 vehicles sold ACT FAST SO YOU WONT BE UPSET YOU DIDNT BUY...BETTER CARS,BETTER PRICES @www.motorcarsoflansing.com

This is something that i should have done a long time...

This is something that i should have done a long time ago, as well as taken to court because I do have everything in writing by Jon. Jon comes off as a really great guy that will do anything to help you and tell and write any thing down on paper. I purchased an Avalanche off of him and had a bad shake no key fob and missing some plastic pieces o the inside. I would not have bought the vehicle from him because of it but he put down in writing that what ever the problem was in the front end he would fix, he would get a new key fob replace the missing plastic and have it cleaned. He did take the truck back 3 different times on the last time he said he was done with this truck and tossed the keys to me and said that he had done more then enough. Really nothing I could do at that point got in the truck and went home and then noticed what I thought was tree sap on the windshield. It was actually over spray from the body shop at his place that also cost me another 300 to a detail shop take of. Bottom line do not trust this dealership. All he sells is a bunch of lies. I have read a lot of other complaints very similar to mine, I just wish I would have read them before I went to his dealership

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.