Reviews
Very concerned with my satisfaction - never any pressure.
I will continue to buy cars from Honda of Concord. Great Staff / always a smile and a genuine desire to help. I never feel rushed. The staff makes me feel special.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Larry- Thank you so much for your kind words. They are very much appreciated. Our guests are always family here at Honda of Concord and we look forward to making you feel special for years to come!
Great experience, from difficult people.
Going into two brand new Hondas at the same time is quite an experience, especially going from one car payment to two. We had a rough experience at another dealership the night before, so we went into this visit with our boxing gloves. TimBo was quick to become down to earth and straight forward with us. He was great to our kids, knowing they weren't enjoying the experience. We had a lot of demands and he listened. Left out of there a little over budget, but because we went with all the protective extras Hendrick offers, and we believe in the Hendrick name. Honda's are also a great investment, and we wanted to protect that investment. Giving 4 stars as the only complaint was a lot of waiting. The dealership is huge, and they weren't well staffed enough for handling the paperwork and number work. Brian in Finance was incredible. He was on point and very patient as we decided on the extras. Will definitely be back when it's time to trade.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're so glad that those boxing gloves weren't needed! TimBo and Brian are wonderful and we are so glad they were able to turn your car buying experience into a positive one. Thank you so much for your recommendation and we welcome you to the Honda of Concord family!
Honda of Concord is Incredible!
Extremely please with my experience purchasing a new Honda Pilot at Honda of Concord. This was the third Honda I purchased from this Honda dealership and the fifth I have purchased from a Rick Hendrick dealership. New car buying can be a stressful experience, but the folks at Honda of Concord are great at minimizing that stress!. Ask for Rosalee Hix when you get there. She is very knowledgeable of the cars they sell and very nice to work with. The exact Pilot that we wanted actually sold just prior to our arrival. However, we were told that another Hendrick Honda dealership had exactly what we wanted and they had it delivered to Concord for us! I will be back!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi MacA! Thanks so much for being such a loyal Hendrick and Honda of Concord customer. Great choice with the Pilot by the way! We appreciate you taking the time to tell us about your experience and we will see you soon!
Amazing
It was a very pleasant visit Chris was great and Ted Johnson if you are in the market for a vehicle I recommend to go see them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to review our dealership! We're so glad that Chris and Ted were able to make your visit a pleasant one. We look forward to seeing you again soon!
Marcos Santana is Awesome
We recently visited Honda of Concord and met with Marcos Santana. We were interested in flipping from a finance of our 2015 Honda Odyssey to a lease. Marcos worked with us and got us in a 2016 Odyssey EXL for a lower monthly payment. Between Marcos, David Fogg and Ted J in finance, we had an amazing experience. It was a perfect car buying experience. Highly recommend Marcos Santana as a Salesman if you are interested in a wonderful, pressure free, car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kimberly- A new Odyssey, a lower monthly payment, and a great experience with Marcos and the team at Honda of Concord? Sounds like a triple bonus to us! Thank you so much for sharing your experience and for your recommendation.
Great Salesmen, Great Deals
I had an awesome experience at Honda of Concord. They were fast, friendly, and got me a great new car car. My salesman was Larry Fowler and he was very nice, professional, helpful, and got me the color car and price I was looking for. The building was also nice and clean. Larry was very nice about answering any questions I had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear about your experience with Larry and Honda of Concord.We appreciate the review and thank you for your purchase! Welcome to the HOC family!
Leased a new 2016 CRV
I couldn't have asked for better service. Larry Fowler was wonderful to work with. He's extremely knowledgeable and couldn't have been more accommodating. He found the car I was looking for and was able to help me remain within my budget. I would never hesitate to recommend him. Thank you again Larry for all your kindness. Dianne DeFelice
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dianne- thank you so much for your review! Larry is wonderful and we are so happy to have him here at Honda of Concord. Please enjoy your new CR-V and we look forward to seeing you soon!
Chris Cook is the man.
Chris helped us with our daughters Hyundai Accent. He was honest, fair, willing to work with you. I would definitely recommend Chris and Honda of Concord to anyone in the car market.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mama K! We are so glad we were able to get you into the Hyundai Accent. Thanks so much for your recommendation and Chris, Brian and the entire Honda of Concord family look forward to seeing you soon!
Excellent Customer Service by Joy Spencer
We recently purchased a new Honda Civic Sedan. We were able to speak with Joy prior to us coming down. She was highly personable and friendly. I also was impressed when we posed a question she did not readily know the answer to, she exhibited honesty and a willingness to find out. I have had other sales people in the past flat out lie rather than say they didn't know. It inspired confidence in dealing with her. She went above and beyond to ensure we were as comfortable as possible at the dealership as well as with the process. She also showed concern for my two children that came with us to see the new car. It was very evident she wanted us to be happy with the deal and did all she could to get the deal we wanted. I would highly recommend Joy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great choice with the Civic Sedan, Jenna! Joy certainly does bring joy to the car buying process! We are so happy to hear about your experience and hope you and your family enjoy the Civic!
Superior Customer Service!
Rosalee is an asset to Honda of Concord. It was the best experience getting a new car that exceeded my expectations. The approach of giving space to look, but yet being right there when needed with the knowledge, courtesy, and professionalism was awesome! Diego was also great when came time to seal the deal in financing. I highly recommend Honda of Concord!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rosalee and Diego are certainly great assets to our Honda of Concord family! Thank you so much for taking the time to tell us about your experience. We look forward to seeing you soon!