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Reviews

Average Ratings

5.0
660 lifetime reviews.
  • Professionalism and Class

    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the...

    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a gre...


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    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the correct balance of information and not pressured into a decision. The service quality and customer focus is top notch too. All the service advisors are courteous, knowledgeable, and results oriented, particularly Saad Mubarak who is one of the top professionals in a multitude of businesses I have encountered. I recommend this dealership highly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a great experience and continue trusting us with your vehicle purchases and service. We will be sure to let Saad know of your kind words as well.


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  • First BMW

    Purchased my first BMW from Jason Field, i did not know what to expect, but he was exceptional and the car is amazing!


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    Purchased my first BMW from Jason Field, i did not know what to expect, but he was exceptional and the car is amazing!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Jeff Shinn is the best

    Just purchased my seventh BMW from Jeff Shinn at Hendrick BMW. Each time is a smooth easy experience. Jeff has always given sound unbiased advise...

    Dealer Response

    Thank you for your continued support and faith in the team at Hendrick BMW. We are very grateful for customers such as yourself that continue to g...


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    Just purchased my seventh BMW from Jeff Shinn at Hendrick BMW. Each time is a smooth easy experience. Jeff has always given sound unbiased advise, and takes the time to understand our needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your continued support and faith in the team at Hendrick BMW. We are very grateful for customers such as yourself that continue to give us an opportunity to earn their business. We are very happy that Jeff has been such a help to you. Please do not hesitate to let us know if there is anything else we can do for you in the future and thanks again for the kind words and great review.


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  • Frank King sales support at Hendrick BMW Charlotte

    Frank did an excellent job as did the entire staff. If you are missing old school classy customer service with a smile, go to Hendrick Charlotte...

    Dealer Response

    Thank you for giving the team at Hendrick BMW an opportunity to earn your business. We are glad to hear that you had such a great experience with ...


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    Frank did an excellent job as did the entire staff. If you are missing old school classy customer service with a smile, go to Hendrick Charlotte and enjoy how it is supposed to be done. The buying experience could not hav been better.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving the team at Hendrick BMW an opportunity to earn your business. We are glad to hear that you had such a great experience with us, and that Frank was great help to you. We look forward to assisting you with all your vehicular needs in the future.


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  • Great Customer Service

    Jeff Shinn was great in the car buying process and also with taking care of a issue I had... Love my car and the customer service

    Dealer Response

    Kim, that is so great to hear. Thank you for the kind review. We are always here to help!


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    Jeff Shinn was great in the car buying process and also with taking care of a issue I had... Love my car and the customer service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kim, that is so great to hear. Thank you for the kind review. We are always here to help!


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  • Hendrick BMW-Michael Dugan sales

    Recently transitioned into a new lease on a 2017 320I. Salesman Michael Dugan was extremely helpful, VERY knowledgeable on the entire BMW model po...

    Dealer Response

    Jim, thank you so much for the kind review. We are always so glad to hear when someone leaves our dealership happy. I'll be sure to let Michael kn...


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    Recently transitioned into a new lease on a 2017 320I. Salesman Michael Dugan was extremely helpful, VERY knowledgeable on the entire BMW model portfolio. From A-Z Michael engaged all dealer functions and made the move into a new vehicle very painless. I'd highly recommend both him and this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim, thank you so much for the kind review. We are always so glad to hear when someone leaves our dealership happy. I'll be sure to let Michael know he did a great job! Thank you again and please don't hesitate to let us help you with any further vehicle needs.


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  • Account managers

    One of the best car buying experiences I have ever had.

    Dealer Response

    Thank you for the review! We appreciate your business and value your opinion.


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    One of the best car buying experiences I have ever had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! We appreciate your business and value your opinion.


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  • Outstanding Customer Service!!!

    I have bought many cars in my time and have never had treatment like I received from Jeff Shinn at Hendrick BMW. He was informative, kind and prof...

    Dealer Response

    Suzana, thank you for the kind words about your purchase experience at Hendrick BMW! We hope that in the future we can help you with all of your c...


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    I have bought many cars in my time and have never had treatment like I received from Jeff Shinn at Hendrick BMW. He was informative, kind and professional from start to finish. I had a wonderful easy experience on the day I bought my car and that professional customer service has continued even 9 months later. I'm looking forward to working with Jeff Shinn on my next purchase in the near future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Suzana, thank you for the kind words about your purchase experience at Hendrick BMW! We hope that in the future we can help you with all of your car needs.


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  • Awesome Experience

    I was introduced to Frank King by a member of the Porsche sales team who walked me through every model and option available. After contemplating ...

    Dealer Response

    Thank you for trusting the team at Hendrick BMW with your BMW purchase. We are pleased to hear that you had such a great experience in our Pre-own...


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    I was introduced to Frank King by a member of the Porsche sales team who walked me through every model and option available. After contemplating a purchase for a few months since I really did not "need" another car, I finally decided on a great CPO 328i and Frank made this transaction painless. There was zero sales pressure and Frank found me the perfect car from a different location. The finance process was also great and took no time at all. I would highly recommend purchasing a car from Frank King.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for trusting the team at Hendrick BMW with your BMW purchase. We are pleased to hear that you had such a great experience in our Pre-owned department and with Frank. Thank you again for giving us an opportunity to earn your business and for the kind review.


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  • Great customer service

    It was a great pleasure working with Jeff Shinn on the purchase of my BMW. This was by far the best car buying experience I have ever had. I will ...

    Dealer Response

    Michelle, thank you for the kind review! We appreciate your business and value your opinion.


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    It was a great pleasure working with Jeff Shinn on the purchase of my BMW. This was by far the best car buying experience I have ever had. I will be sure to return to Hendrick BMW for my next car purchase and look forward to working with Jeff again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michelle, thank you for the kind review! We appreciate your business and value your opinion.


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