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Five Star Ford

(8,666 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 22 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Reviews

(8,666 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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happy

i am very please with my 2019 Cruize, Eddie Laguana was my sell person and he was very good at showing me this suv. i would tell my friends and family about him. i rate him a good and friendly sell man. love my suv thianks Eddie Laguana,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

John was great to work with again!He has excellent...

John was great to work with again! He has excellent product knowledge and pays amazing attention to detail. I always look forward to working with John.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Always very helpful

We've bought our last 3 trucks from Five Star Ford and everyone there is very friend and helpful. They take their time to help you find the right vehicle for you or find what you want! They have a great atmosphere in the lobby and you always feel welcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

This was a great experience and very enjoyable with the help of our sales team, Dillion & Eddie, as well as Tut in finance. We purchased a Ford Mustang for my son and it was very easy, smooth, and he is so excited about his new vehicle. Thanks to the entire team at Five Star.....outstanding job!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First pickup in 20 years

I research the vehicle I wanted after driving mine for 20 years. Located 4 or 5 that were comparable and then contacted the dealers. Negotiated with several and settled on five star. My wife and I applied one line and when we showed up the next day at five star everything was ready to go. A clean nice place. Smooth paper signing and we were off. Nice people. Harrold was welcoming, courteous and informative. No problems.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Wonderful Sales

We have purchased numerous vehicles from Rick Dike. We would never go to any other dealership or any other salesperson! Five Star Ford NRH Rocks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Crystal And John the greatest!!!!!!

I purchased a 2019 Ford F-150 STX and the experience was awesome. Crystal and John was very knowledgeable and professional. But at the same very down to earth people. They listened to what I was wanting and did not try to hurry me into a vehicle to make a sale. If your looking for a dealership with people who care about the customer Five Star Ford in North Richland Hills is the place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people, straight shooters

I looked online and researched for a couple months for what I wanted. Test drove a few but nothing really hit. I accidentally entered my info into a database when filling out an online questionnaire and got 4 separate offers from other dealerships in the area, only 2 of them had competitive offers but to be honest the connection I made with 5star staff and their reputation in the metroplex was invaluable so I declined the other offers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

What a Friend in the Car Business!!!

Rick is top shelf. Dealer for life, 2nd vehicle Rick has sold me in 2-1/2 years! Works to get the deal done efficiently, professional top tier service, looks out for his customers to find the best deal and quality service! As far as I’m concerned I’ll only buy from Rick & Five Star!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank you Drew!

Drew worked very hard to help my sister and me find the perfect truck to fit our requirements. The truck had to be able to pull a heavy RV trailer, had to fit in the garage, and had to be comfortable for two semi-old retired ladies. He searched far and wide for a used truck with the right motor, tow package and body type but none were to be found. I decided to order a new vehicle. Drew guided me through the process, kept me posted during the wait for the truck to be manufactured and called me immediately when it was ready. The walk through was done very well, all systems were set up for my use, and the paperwork was completed without a problem. Thank you Drew! You made buying a truck an entertaining, educational and stress-free event.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.