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Volkswagen of South Charlotte

(2,444 reviews)
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,444 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of South Charlotte from DealerRater.

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Awesome Dealership!

Volkswagen Of South Charlotte is the only dealership I would recommend. They let you take your time selecting your vehicle, and do not try to persuade you into something different. They value their customers and it shows. The showroom is very clean and everyone is so friendly. Even during construction, there still was nothing I could complain about. The waiting area is always stocked with refreshments to make you more comfortable during your visit! I love these guys and girls! They are absolutely the best around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your kind words. We are glad to hear you had a positive experience with our staff and with Volkswagen of South Charlotte. We appreciate your business and look forward to serving your automotive and service needs in the future.

Awesome Car Buying Experience!

The entire experience changed my view of purchasing a new car. Once I was helped by Jonathon Duworsky and Hazen Tuta, the process was honest and easy. Patrick the sales manager made sure I stayed in budget. I highly recommend this dealership and make sure you ask for Jonathon and Hazen, they'll take good care of you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to provide us with feedback. We are glad to hear that you enjoyed working with our staff at Volkswagen of South Charlotte. Come back and see us!

LOVE VW of South Charlotte

Everyone take great pride in assisting their clients and making them feel special. I love driving my CC and having people ask me about my car. I am in my car A LOT and it is great to feel comfortable and know that the sales and service department are going to take great care of me and my car whenever there is a need. I recommend them to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lynda, thank you for your support! We are so glad you enjoy your CC. Thank you for visiting Volkswagen of South Charlotte for your automotive and service needs!

Awesome Service!

Our experience was wonderful! We needed a new car for our family and they provided us with much information. Would purchase definitely purchase from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tyler, thank you for the positive feedback. We appreciate your business and we hope you and your family enjoy your new car.

Kwasi is awesome. He went far beyond what was expected...

Kwasi is awesome. He went far beyond what was expected to find our dream car. He stayed in communication with us every step of the way. He gave us a personal tutorial of the car that was most helpful. Everyone at the dealership was very friendly and personable. The personal communication after the car purchase has been very thoughtful and appreciated. Overall our experience was, in one word, awesome! Thanks again for making our dream come true!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Wonderful Experience

I was greeted with courtesy - every questions was answered - the car I wanted was made available and I left with the car the same day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback. We are happy we were able to meet your needs and appreciate your business!

I visited 10 dealerships representing 9 different car...

I visited 10 dealerships representing 9 different car makers as I worked through my car options. I visited this particular dealership three separate times prior to negotiating my purchase. In all my interactions with this dealership their behavior was friendly, professional, and without evidence of pressure. While I was well prepared for the negotiation, their demeanor throughout was courteous and again without pressure to complete a deal. My sense was that they were genuinely concerned that each of us was satisfied with the final contract. I was very pleased with the conduct and knowledge of my primary salesperson (David Brown) and with the management personnel that I came into contact with. I would definitely recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Awesome

Kwasi is awesome. He went far beyond what was expected of him to find us the vehicle we wanted. Everyone at the dealership was helpful, friendly and all around wonderful. We couldn't have been treated better. Mr. Holt in the financial office was great. He was very informative about the warranties that we needed to purchase and the information about service. We couldn't have done this without Kwasi. He is by far the best car salesman we have ever dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to provide us with feedback about your experience; we are glad you enjoyed working with our staff. We appreciate your business. Enjoy your new car!

I have never had such a pleasurable experience shopping...

I have never had such a pleasurable experience shopping for a vehicle than at Volkswagen of South Charlotte with Kwasi Asante-Ansong. He was by far the most friendly, straight-forward, considerate sales associate I have ever dealt with. He made absolute sure I was completely knowledgeable of the product I was considering (Touareg) and genuinely gave me as much of his time as I needed. I couldn't recommend anyone better to purchase a car from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you so much for taking the time to write and tell us about your experience! We will be sure to pass along your kind words to Kwasi; we know that it will make his day. We are so glad you had a great experience with us and look forward to serving you in the future.

Happy with Service Department

John Schmidt in Service did a good job getting my vehicle repaired at a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mike, thank you for your support. We appreciate you choosing Volkswagen of South Charlotte for your service needs.