Herb Chambers Toyota of Auburn

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Reviews

Average Ratings

4.7
1352 lifetime reviews. Includes reviews of Herb Chambers Toyota of Auburn from DealerRater.com
  • Awesome customer service

    I was in for my routine service today and Lauriann (Assistant Service Manager) was awesome -as always in explaining what was done! She always goes...

    Dealer Response

    Thank you, Jack, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm...


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    I was in for my routine service today and Lauriann (Assistant Service Manager) was awesome -as always in explaining what was done! She always goes over the 'multipoint inspection and making sure I understand what was done and when it's due to come in again! She always greets you warmly and her friend persona makes coming in for service a pleasure!! When people do a great job they should be recognized and I just want to say 'thank you' Lauriann for always being helpful!! You can often feel lost in any service department but my experience thus far has always been a pleasant one!! On a separate note I just want to give a 'shout-out' to Stephane (Sales Manager) for also being helpful in so many ways and another friendly face in the crowd!!! When people take a moment and slow down to explain things or make you feel that you are important to both them and their business......then it shines through in all that they do!! Jack Bonsignore

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Jack, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with our crew. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Dan Bortolussi, General Manager


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  • most helpful sales rep I've ever dealt with.
    June 25, 2017

    My sales rep, Vicky L., was a joy to work with. Genuinely friendly and truly wanting to find what I'm looking for in a late model used vehicle. I'...

    Herb Chambers Toyota of Auburn

    Thank you for sharing your experience with us, Mia! I'm so pleased to hear that Vicky was so helpful. Please let us know if there is anything we c...


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    My sales rep, Vicky L., was a joy to work with. Genuinely friendly and truly wanting to find what I'm looking for in a late model used vehicle. I've got a definite list of "must haves" and a few "no ways", so it's not easy. Not like taking an order for a new car! Vicky was great. Always putting the customer first. I've dealt with some reps who clearly were more interested in selling off what's on their lot than doing the legwork to help you search. With 58 dealerships in Herb Chambers stable, that's alot to search through. I hope we find it, and I'm willing to wait awhile til we do, because I want to buy from someone who really cares to help me find just the right car!

    Does recommend this dealer
    Herb Chambers Toyota of Auburn

    Thank you for sharing your experience with us, Mia! I'm so pleased to hear that Vicky was so helpful. Please let us know if there is anything we can assist you with in the future. Best, Dan Bortolussi, General Manager


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  • Salesman Julio Romero
    June 23, 2017

    Throughout our Tim dealing with herb chambers Julio Romero went above and beyond to make sure we got everything we needed. Really exceeded our exp...

    Herb Chambers Toyota of Auburn

    Thank you! We appreciate you leaving such a kind review. We think Julio and Imad are great, and we're glad you did too! We value your business and...


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    Throughout our Tim dealing with herb chambers Julio Romero went above and beyond to make sure we got everything we needed. Really exceeded our expectations. Super nice man and customer satisfaction is definately at the top of his list. I would recommend him to anyone! The management team definately did everything they could of us as well. Imad was wonderful to work with too. Thanks to herb chambers and dan Bortolussi's staff!

    Does recommend this dealer
    Herb Chambers Toyota of Auburn

    Thank you! We appreciate you leaving such a kind review. We think Julio and Imad are great, and we're glad you did too! We value your business and please let us know if we can assist you in the future. Best, Dan Bortolussi, General Manager


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  • The best experience ever!
    June 22, 2017

    They helped me and gave me the new car I wanted. Thanks Issa you're the best! Don't go to Harr Toyota in Worcester, worst assistance ever. 100% s...

    Herb Chambers Toyota of Auburn

    Thank you, Jahaira! Your kind words are greatly appreciated. It is so rewarding to know that Issa was able to provide you with a pleasant experien...


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    They helped me and gave me the new car I wanted. Thanks Issa you're the best! Don't go to Harr Toyota in Worcester, worst assistance ever. 100% satisfied.

    Does recommend this dealer
    Herb Chambers Toyota of Auburn

    Thank you, Jahaira! Your kind words are greatly appreciated. It is so rewarding to know that Issa was able to provide you with a pleasant experience. Thank you for your business, and please let us know if we can ever assist you in the future! Best,Dan Bortolussi, General Manager


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  • The best ever
    June 21, 2017

    I have just purchased my fifth Camry in 20 years. I have purchased from Bernardi, Ira, Boch and now Herb Chambers. If I only knew then what I know...

    Herb Chambers Toyota of Auburn

    Thank you, Thomas, for taking the time to recognize Lissette, Jimmy and Andi. I'm so happy to know that they were able to provide you with a plea...


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    I have just purchased my fifth Camry in 20 years. I have purchased from Bernardi, Ira, Boch and now Herb Chambers. If I only knew then what I know now! My latest experience was beyond outstanding, nothing short of a New England favorite " Awesome". Many buyers may enjoy haggling but l'm not one. I just want a fair price and a quick and painless transaction. What I got was that plus enjoyable! I contacted Lissette Leon by email. She was straightforward and patient, as my wife changed her mind twice. Lissette set me up with sales consultant Jimmy Eldean which resulted in far and away the most pleasant vehicle experience ever, car, truck, you name it. Jimmy is the consummate professional. The transaction took an hour and fifteen minutes and the vehicle was ready for delivery in less than three days. Jimmy and Lissette have converted me to a Herb Chambers customer for life. I may even consider buying a Toyota truck because of their professionalism (although I am a Ford truck guy and Herb Chambers does have a Ford dealership). As far as cars go, we're a Camry family and Jimmy is my guy. Thank you to everyone and by the way, the finance guy was great too. Sincerely, Thomas Jones

    Does recommend this dealer
    Herb Chambers Toyota of Auburn

    Thank you, Thomas, for taking the time to recognize Lissette, Jimmy and Andi. I'm so happy to know that they were able to provide you with a pleasant time purchasing your 5th Camry. It's great that we were able to gain your trust in our business. Thank you for your business and we look forward to assisting you with your future sales and service needs. Best, Dan Bortolussi, General Manager


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  • Great deal
    June 16, 2017

    I got a great deal on my new car from Herb Chambers of Auburn. I worked with Yusef Thomas who knew exactly what I was looking for and helped me pi...

    Herb Chambers Toyota of Auburn

    Thank you for sharing feedback from your recent visit to our dealership! I'm thrilled to know that you had such a wonderful visit and that our tea...


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    I got a great deal on my new car from Herb Chambers of Auburn. I worked with Yusef Thomas who knew exactly what I was looking for and helped me pick the right car. I got more than expected for my trade in value and they worked with me to get everything in my budget. When I turned in my car, I accidentally left something in it and Yusef made sure I got it back by even offering to drop it off at my house.

    Does recommend this dealer
    Herb Chambers Toyota of Auburn

    Thank you for sharing feedback from your recent visit to our dealership! I'm thrilled to know that you had such a wonderful visit and that our team, specifically Yusef, provided you with excellent service. We hope to have the opportunity to assist you again in the future. Best, Dan Bortolussi, General Manager


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  • Awsome experience!
    June 14, 2017

    Thanks to everyone who assisted in helping me with my new car .it was a very nice of experience socializing with all of you I love my car all t...

    Herb Chambers Toyota of Auburn

    Thank you, Clara, for the kind words about our team. We are truly lucky to have such wonderful people working here like Stephanie, Fouad, Issa and...


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    Thanks to everyone who assisted in helping me with my new car .it was a very nice of experience socializing with all of you I love my car all the features were explain to me to my understanding. I would like to say thanks to all from the bottom of my heart to Stephane,Fouad,Issa and lastly Lissette Leon.

    Does recommend this dealer
    Herb Chambers Toyota of Auburn

    Thank you, Clara, for the kind words about our team. We are truly lucky to have such wonderful people working here like Stephanie, Fouad, Issa and Lissette. We are thankful for your business and we look forward to the opportunity to assist you with your automotive needs again in the future. Best, Dan Bortolussi, General Manager


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  • Excellent... only need one word !
    June 13, 2017

    Marque is real, he's to the point. he listened to exactly what I wanted and delivered exactly that.. And was so professional, polite and fun too.....

    Herb Chambers Toyota of Auburn

    Thank you for sharing your feedback with us! I'm so happy to hear that Marque was great to work with, and earned your 5-Star rating. If any questi...


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    Marque is real, he's to the point. he listened to exactly what I wanted and delivered exactly that.. And was so professional, polite and fun too.... Thank you Marque...

    Does recommend this dealer
    Herb Chambers Toyota of Auburn

    Thank you for sharing your feedback with us! I'm so happy to hear that Marque was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Dan Bortolussi, General Manager


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  • great service!

    My experience at Toyota of Auburn was very successful thanks to the team they had working with me. Imad, Dan, and Samantha worked the best deals w...

    Dealer Response

    Thank you for taking the time to write this review! We value your business and we look forward to doing business with you again! Best, Dan Bortolu...


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    My experience at Toyota of Auburn was very successful thanks to the team they had working with me. Imad, Dan, and Samantha worked the best deals with me and they were very understanding. Eddie the sales man was extremely knowledgeable and made sure i knew everything about my lease car and made sure that it suited me well. They made me feel like their priority there at Herb Chambers Toyota of Auburn and i greatly recommend this dealership to my family and friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this review! We value your business and we look forward to doing business with you again! Best, Dan Bortolussi, General Manager


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  • Excellent buying experience
    June 12, 2017

    Outstanding people to deal with!! Kennedy Lidonde and Tomi Tsitsos were AWESOME!! Wouldn't want to work with anyone else. Thank you for such a gre...

    Herb Chambers Toyota of Auburn

    Thank you for your wonderful remarks, Mary! We are so happy to know that Kennedy and Tomi provided exceptional service, and that you found a vehic...


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    Outstanding people to deal with!! Kennedy Lidonde and Tomi Tsitsos were AWESOME!! Wouldn't want to work with anyone else. Thank you for such a great experience purchasing my Highlander XLE! I love the car and look forward to having my services done at Herb Chambers Toyota of Auburn Thank you!!

    Does recommend this dealer
    Herb Chambers Toyota of Auburn

    Thank you for your wonderful remarks, Mary! We are so happy to know that Kennedy and Tomi provided exceptional service, and that you found a vehicle you love. The Highlander XLE is a great vehicle! We appreciate your recommendation and we hope to see you again in the future. Best, Dan Bortolussi, General Manager


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