Reviews
Alex M.
Alex M. The sales manager with a million dollar smile was a pleasure to work with. He answered all my questions and helped me get a vehicle that I love. I would recommend this dealership and him to anyone in the market for a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review of Alex and our team! We are thrilled to hear your experience was a successful one. Safe travels in your new vehicle from your friends at Herb Chambers Toyota of Auburn!
Walter es el mejor vendedor en tantos años comprando
Walter es el mejor vendedor en tantos años comprando vehículos quien mejor me ha tratado es Walter, y lo más importante es que cumple su palabra y te mantiene al tanto de todo proceso en tu compra
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gracias por su comentario tan positivo sobre Walter! Estamos felices de que se sienta tan bien atendido por nuestro equipo. Gracias por elegir Herb Chambers Toyota of Auburn.
I’m had an awful experience here.
I’m had an awful experience here. We scheduled for a diagnostic, made sure it would cover figuring out the problem with my car. It’s nice we got there the man helping us Dat or le (Brian) on his name tag, started by talking to me because it was my car. Once he noticed my boyfriend he asked his name. After that he only would look at my boyfriend and addressed my boyfriend before me (the owner of the car) EVERY TIME. Once we got the car in there waited about 2 hours we where called back and surprise they have to charge us even more to pull out a spark plug, and again this hole time Dat is only looking at my boyfriend and talking to him but it is ONLY MY CAR. After agreeing to pay another $300+ to pull out a spark plug we went and waited during this time when Dat would pass my and my boyfriend he only talked to my bf even though he passed us both and said his car would be ready soon. I found this to be sexist and rude, I am the soul owner of that car and at the very least he should let us both know. After another 2 hour wait we were called back again and told my car is done for (I know it was coming and was ready for that) he only addressed by boyfriend again. Once we where done I asked why he was only refuting to my boyfriend he said he had no idea what I was talking about and where these actuations where coming from. He couldn’t tell me what was wrong with my car at all I asked for specifics like what part is broke and no where was I able to get that information not the paper work given or from Dat. I was told my car was dead but not what was actually wrong with him. I had my hopes on getting a new Prius since mine was done for but after that awful sexist and rude experience I left and got a Jeep. Do not go here if you are a woman or don’t want to be discriminated against. And on top of all of that all the lace played was Fox News showing purely propaganda nonsense. Don’t go here. Jeep was much nicer to deal with.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing your feedback. Allow me to sincerely apologize for the sexist and unprofessional impression left by our team. Since you purchased a vehicle elsewhere, detailing the specifics of your prior service visit may not be timely. However, I'd still like the opportunity to gain further insight from you. Please feel free to reach out to me if there's anything you'd like to discuss. Best, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com
Service has always been great.
Service has always been great. Wait time is very reasonable. Scheduling an appointment is easy. Amy was great checking me in. Like the special offers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Herb Chambers Toyota of Auburn and sharing your experience with Amy! We’re happy to hear you've always been impressed with our service team. We hope to serve you again! Safe travels!
Organized Professional Team Work Respectful
Organized Professional Team Work Respectful Dedicated Clean Environment Great Energy Variety in Cars Helpful Determined
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sange! Thank you for highlighting so many aspects of our team and environment here at Herb Chambers Toyota of Auburn! We appreciate your business and hope to see you again down the road. Safe travels!
Worked with Inmer through the whole sales process he was
Worked with Inmer through the whole sales process he was great. Highly recommend him if you have the option.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for recommending Inmer and the team! We are thrilled you had an excellent experience at Herb Chambers Toyota of Auburn, and we hope to see you again down the road. Take care!
Nick was awesome to work with!
Nick was awesome to work with! He was friendly, honest, and made the car-buying process easy and stress-free. No pressure, just great service and clear communication. Highly recommend asking for Nick if you’re shopping for a car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tina, we're pleased to hear such good things about Nick! Thank you from all of us at Herb Chambers Toyota of Auburn. We wish you many safe and happy miles ahead!
Nick F was super helpful and knowledgeable but most
Nick F was super helpful and knowledgeable but most importantly, he was very efficient making my total transaction 3 hours including the test drive, financing/lease options, trade-in, the works!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dan, we are thrilled to hear Nick made the experience so seamless and efficient! We appreciate your business and we hope to see you again at Herb Chambers Toyota of Auburn. Enjoy your new ride!
My car was taken in right away and returned in fabulous
My car was taken in right away and returned in fabulous condition. Julian was wonderful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Julian & the Herb Chambers Toyota of Auburn team with your vehicle! We hope you won't hesitate to reach out if we can be of service again in the future!
This is a very professionally run dealership that clearly
This is a very professionally run dealership that clearly is focused on customer satisfaction. I was very impressed with the communication and turnaround time of service appointment
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steve, we love hearing the feedback! Thanks from all of us at Herb Chambers Toyota of Auburn!