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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

(844 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(844 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers from DealerRater.

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The service department has been outstanding!

The service department has been outstanding! They had my jeep in for service they took there time made sure everything was great ! I just had surgery so Kyle from Service and his team have been wonderful to work with. My Jeep had another issue ,Kyle texted me to keep me updated Excellent Service would Highly recommend!!.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Netty, we hope you are recovering well from your surgery! Thank you for bringing your Jeep to Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. It is great to hear that Kyle and the team took such great care of you!

Had a great experience buying my dream car.

Had a great experience buying my dream car. Staff were always extremely attentive and respectful to provide exactly what I wanted. Overall, I am beyond satisfied with this experience and especially my new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car, Joao! Thank you for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers and for sharing your experience! Safe travels!

We traded in our 2022 GMC Arcadia for a left over (zero

We traded in our 2022 GMC Arcadia for a left over (zero miles)2024 Jeep Grand Cherokee L Outlander . My wife and I did a lot of research to find this vehicle and we narrowed the dealerships down to Kelly Jeep, Herb Chambers Jeep or Quirk Jeep due to their high volume of car sales and service departments. So far the Jeep has 2,600 miles on it . We took it on our first trip to Killington Vermont and the windshield whispers died mid ride home while it was down pouring , that was our first trip back to Herb Chambers . Since then the vehicle has failed to start multiple times (drained battery) . I have had to jump start our brand new car more than once. We have since brought the car back to Herb Chambers to have this problem looked at, we where told it was a battery issue and that they would replace the batteries and keep the car over night to make sure nothing was drawing off the battery. I was told there were no loaner cars available, we dropped the car off at the service department after hours and there was a line of cars with stickers on the back of the windows that say courtesy car of Herb Chambers. Batteries replaced just before the 4th of July and wouldn’t you know it car won’t start again this morning . Another day of work missed and another day of daycare paid for with no car to drop the kids off. I spoke to a gentleman at the service department and explained our situation, I was told I would get a call right back to see if we could get the car there and have a vehicle ready for us to take home until they could figure out the problem. No call back at all, I guess another day of work missed with my brand new vehicle. The salesman was an absolute gentleman and help us through the whole process. None of this review should be reflected on him. I understand every car has their issues but it is totally unacceptable for a business as large as Herb chambers to disregard a customers issues with their brand new vehicle. They had no problem taking my money up front and taking my monthly payment but can’t even return a phone call for a lemon vehicle that was purchased 3 months ago . Shame on Herb chambers Thaddeus & Lindsay Kur

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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We traded in our 2022 GMC Arcadia for a left over (zero

We traded in our 2022 GMC Arcadia for a left over (zero miles)2024 Jeep Grand Cherokee L Outlander . My wife and I did a lot of research to find this vehicle and we narrowed the dealerships down to Kelly Jeep, Herb Chambers Jeep or Quirk Jeep due to their high volume of car sales and service departments. So far the Jeep has 2,600 miles on it . We took it on our first trip to Killington Vermont and the windshield whispers died mid ride home while it was down pouring , that was our first trip back to Herb Chambers . Since then the vehicle has failed to start multiple times (drained battery) . I have had to jump start our brand new car more than once. We have since brought the car back to Herb Chambers to have this problem looked at, we where told it was a battery issue and that they would replace the batteries and keep the car over night to make sure nothing was drawing off the battery. I was told there were no loaner cars available, we dropped the car off at the service department after hours and there was a line of cars with stickers on the back of the windows that say courtesy car of Herb Chambers. Batteries replaced just before the 4th of July and wouldn’t you know it car won’t start again this morning . Another day of work missed and another day of daycare paid for with no car to drop the kids off. I spoke to a gentleman at the service department and explained our situation, I was told I would get a call right back to see if we could get the car there and have a vehicle ready for us to take home until they could figure out the problem. No call back at all, I guess another day of work missed with my brand new vehicle. The salesman was an absolute gentleman and help us through the whole process. None of this review should be reflected on him. I understand every car has their issues but it is totally unacceptable for a business as large as Herb chambers to disregard a customers issues with their brand new vehicle. They had no problem taking my money up front and taking my monthly payment but can’t even return a phone call for a lemon vehicle that was purchased 3 months ago . Shame on Herb chambers Thaddeus & Lindsay Kur

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thaddeus, I'm disappointed to hear about the ongoing issues with your new vehicle and the lack of communication from our service department. This is not the level of service we strive for, especially after such a significant purchase. Please reach out so we can address these concerns promptly and find a resolution that works for you. Thank you, Eduart Lela - General Manager - 978-774-8840

Really good customer service and very accommodating.

Really good customer service and very accommodating. Kevin and Lucas were great to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Colin, Your support shines as bright as five stars! See you again soon! Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

Went in looking for a specific car and left with papers

Went in looking for a specific car and left with papers signed. Easy to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Olissa! Thank you for leaving us this five-star review and kind words about our sales team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers! We'll see you next time!

Our experience at Herb Chambers Chrysler Dodge Jeep Ram

Our experience at Herb Chambers Chrysler Dodge Jeep Ram Fiat of Danvers was a great experience due to the help of Jason and Anabel. They both helped us through the whole experience. We would highly recommend anyone looking to get a vehicle to check out Herb Chambers Chrysler Dodge jeep Ram Fiat of Danvers and ask for Jason.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Shann, we're delighted to hear that Jason and Anabel made your experience at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers a memorable one. Thank you for recommending us! Enjoy your new vehicle!

They’re friendly and honest, work hard to resolve the

They’re friendly and honest, work hard to resolve the problem on my car. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers Team

Service was great.

Service was great. John was thorough and helped make it an easy and seamless process. So happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We take pride in our customer service and are glad we could make your experience great! Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

I'm still in the evaluation process.

I'm still in the evaluation process. Wheel alignment was totally wrong. Almost drove off the rode. They eventually corrected it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. We're sorry to hear about the initial wheel alignment issue but glad it was corrected. If there's anything else we can do to assist, please let us know!