Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

4.6
(510 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:00pm
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Service Sales
Monday 7:30am–6:00pm 8:30am–8:00pm
Tuesday 7:30am–6:00pm 8:30am–8:00pm
Wednesday 7:30am–6:00pm 8:30am–8:00pm
Thursday 7:30am–6:00pm 8:30am–8:00pm
Friday 7:30am–6:00pm 8:30am–6:00pm
Saturday 7:30am–4:00pm 8:30am–6:00pm
Sunday Closed 11:00am–5:00pm
(888) 550-1103 (888) 550-1103

Reviews

4.6
(510 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers from DealerRater.

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5.0

We just lease a Jeep Grand Cherokee L from John...

We just lease a Jeep Grand Cherokee L from John Karayianis. He was professional, understood the car we were looking for, and made the process extremely simply and pain free. We highly recommend going with John when in the market for a Jeep.

Dealer response

We're so happy to hear the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers team could help you find a great Grand Cherokee to lease! Thank you so much for leaving John and the team your five-star review! We hope you love your new ride and will see you again soon!

5.0

I purchased a used Jeep Compass from John Karayianis at...

I purchased a used Jeep Compass from John Karayianis at Herb Chambers Jeep on Danvers. It had been many years since I've gone through this process and I had so many questions and unknowns. John helped me through every step and was incredibly patient, knowledgeable, and understanding. He helped me find my dream car that I didn't think was going to be possible. Thank you a thousand times! Anyone looking for a new vehicle needs to go see John at Herb Chambers. They will not be let down. ~From Shelley N.

Dealer response

Thank you for stopping by, and trusting John with your purchase! We're happy to hear that he helped you throughout the entire sale of your Jeep Compass! We look forward to seeing you next time, Shelley!

5.0

I judt purchased a used 2019 keep from John Karayianis...

I judt purchased a used 2019 keep from John Karayianis and it was such a. Pleasant experience. Highly recommend this dealer and this location. Amazing

Dealer response

Thank you so much for the wonderful feedback! We're happy to hear you had a great experience working with John on the purchase of your Jeep and we'll be sure to share your kind comments with him. Thanks for trusting Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers with your business and please don't hesitate to reach out if there's anything else we can assist you with!

4.8

John Karayianis is the best! He knows his Jeeps that's...

John Karayianis is the best! He knows his Jeeps that's for sure. He understands your needs and delivers. Best if all he's a phone call away.

Dealer response

Thank you for your confidence in John at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers! We're so happy to hear that you love Jeeps as much as we do!

4.8

Petru did a great job and the whole team made this a...

Petru did a great job and the whole team made this a great process. This is my second car purchase from Herb Chambers Jeep and I will continue to do business with them

Dealer response

We appreciate the great feedback about Petru and our team! Thanks for your business, from all of us here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers and we'll see you next time!

4.5

We worked with John K on purchasing a new 2021 Compass....

We worked with John K on purchasing a new 2021 Compass. He was open and honest with us every step of the way, answered all our questions, and overall provided excellent service.

Dealer response

We are so happy that John could provide excellent service! Thank you so much for taking the time to write a review. Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers wishes you many safe travels in your new Compass!

1.6

Absolutely abysmal service department. Leased a Jeep...

Absolutely abysmal service department. Leased a Jeep (first mistake, I know). Went in because of the check engine light that all Jeeps mysteriously seem to get by the 3 month mark. Explained that I already scanned it myself. Service advisor proceeds to scan it with the Mickey Mouse bluetooth dongle and says "I can't find a code, but I cleared the light for you". Come back two months later when the light is back on and they tell me that they can't find the code again, but a mechanic will look. He looks, says "I can't do nuthin' til' you get an oil change here, looks like you did it yerself". I get rammed for $100 for a 5 quart oil change and then told to come back when the light comes on. Now, 6 months down the line from when I originally came in they finally take it in and acknowledge the engine light. Says it's an issue with the valve timing module and they need to order the part. Okay, fine. They finally get it done and call me at the end of the day to pick it up. Confirmed with the service advisor that they would be open until 6. I got there at 5:15 and it was a ghost town. Someone let me know that they actually closed an hour early for their Christmas party and that I would have to come back the next day for the car. Head doesn't know what the body is doing, to say the least. The real kicker - 6 months later the oil pan started leaking again. Gasket was a mess from the warranty work. Kelly Jeep fixed it in a matter of two days, no questions asked and not a penny spent.

1.0

They let me drive an unsafe car for years. I purchased my...

They let me drive an unsafe car for years. I purchased my current jeep here it wasn't a great experience the service is even more lacking. But let me tell you how I found out that I was driving an unsafe jeep. It was time to purchase a new car so I run down to herb chambers and what happens like most people no one greeted me and it seemed a challenge to get anyone to see you. Finally I stand and stare at a sales person until he finally decides to get up. There were no other customers it seemed pure laziness. I had checked the inventory so I knew that they had the jeep I wanted to see but they didn't seem to know anything about it and showed me a different one that I did not want. I went home and strangely there it was still listed in the inventory. I send a picture to him and he gives me a half hearted apology and says it's there. So I make an appointment to see the car, is it pulled around and waiting, no I have to sit there and wait while he does all the prep work. Fine I finally drive the jeep cherokee and it's ok nothing special but it is an upgrade from my current jeep but again strangely when I returned from my test drive this car was sold. Shady, shady and more shady. But of course they already found me another one it's just a little more expensive. Of course it is so I put down a deposit huge mistake I regretted this before I left the dealership driveway and had already determined to find something else. Does the sales person ever call me with the car details. If you think the answer is yes you have not been following along. No, of course he doesn't I text and it takes him more than two hours to get back to me and he still will not give me the mileage of the car. Shady!! So I tell him I'm done how can I get my deposit back he says he'll call and let me know, so we all know how that went add to this at least three other employees who for some unfathomable reason couldn't tell me how to get my deposit back. You should know that jeep did a trade in assessment and had serviced the vehicle a few months before. So you can by now understand my frustration level. But lets side step and look at how I learned my car was unsafe. So I find a different car that I love with one of Jeeps biggest competitors and I'm working with the dealership (very pleasant) and the man who assesses trade comes back and asks me about a noise the car has been making forever and I mentioned to jeep service on multiple occasion was a safety issue with my power steering. Great right if I hadn't been done before, this would have been insane to me. He basically tells me not to take it there and have it fixed and I could tell he didn't want them touching a car that they were going to have to deal with but asked me to be careful. Insane. Back to the original problem so still no one calls me about the check but even though I put a stop payment on the check it went through and now my hair is on fire. I call the dealership and finally talk to someone in charge who finally tells me they will cut me a check after I respond to everything he said with "Give me my money back" and he did to give this man who's name I didn't even care to know his credit. Was he polite or in anyway sorry or want to do anything to better the situation absolutely not. I've never seen a company work so hard to make you go elsewhere. I would never shop here have service here or buy another jeep. Please learn from my mistake avoid this place like it's a public bathroom, from sales to service it's all SHADY!!!!

5.0

Herb Chambers Danvers (Dodge Ram Trucks) is our...

Herb Chambers Danvers (Dodge Ram Trucks) is our home-away-from-home for our pick-up fleet. Darlene Butt is our go-to sales host. We can text or email Darlene and our questions are resolved. Darlene finds the trucks we need with the accessories we demand.

Dealer response

marygildea - Thank you for taking the time to write this review. We appreciate your business and your loyalty! Darlene is a true asset to our team and thank you for recognizing that! We can’t wait to see you again, and please let us know if there is anything else we can do for you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

1.8

They only care to sell the cars. Once you get the car...

They only care to sell the cars. Once you get the car their customer service is xxxx. I (a woman) go there to get the oil changes on my challenger and they make jokes that it’s my husbands car or when they saw scratches on the wheels which my husband made they didn’t believe me and joked about it and they schedule you for service when specialists are not there and promise a rental and don’t deliver.

Dealer response

ipaiva, Thank you for taking the time to post your review. It is disappointing to hear your thoughts about our dealership. The experiences you described are certainly not what we expect. We are fortunate to have a team of folks who really understand what excellent service is and it appears we could have done better to accommodate and meet your needs. I would like to discuss this further. Please reach out to me at your earliest convenience so we can work together to restore your faith in our dealership. Thank you, Paul Santosusso - General Manager psantosusso@herbchambers.com