Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

I bought my Jeep Grand Cherokee Ecodiesel at Herb Chambers May of last year. That whole process was a xxxx show. I think it was Kevin's first sale. I recently had it to their service department for 4th time in just over a year. (Not to mention another diesel garage 3 times; I'm an hour and a half away). This time my dash lights were all on, my transmission was overheating and the AC stopped working. They had it for a week and figured out the battery needed replaced. They couldn't replicate the transmission overheating even though I had a picture of it at 251°. And what AC? I had to call Rich, the service manager, to get him to drive it and confirm it was overheating. Once confirmed, they decided it needed a new transmission cooler. Not sure what diagnostics they used because it didn't fix the problem. Only increased my bill. They ordered another part and didn't tell me they were waiting on it. They just let me continue to wait without a vehicle for weeks. When I came to pick it up they had my old battery in the back on my leather seat along with my hitch cover. I don't know why they needed access to my hitch (or why their trained technician couldn't put it back on) and now my seat is damaged. 20 minutes after leaving the dealership my ACC/FWC Unavailable lights came on on the dash. I've emailed Travis and Rich multiple times with no response. The dealership has always been awful about getting someone on the phone. It's just been a nightmare since last May. I'll never buy from Herb Chambers or another CDJRF. I just want them to fix their mistakes and stop ignoring me. It feels like I'm asking too much.

Annabelle was very nice to work with. She was very fair and efficient. I would buy a car from her again.

Service was great! I felt helped with everything I needed and any questions I had were answered quickly and effectively.

Shaneilys was super helpful with getting the right car for us. The entire process was smooth and efficient. Thank you for time and patience.

Very Attentive to my services! Was a quick fix and was done the same day! Checked out at cashiers desk and was very helpful! They drove my car around front while I was looking in at a new vehicle! Sales people especially Annabel were wonderful!

Called for an oil change. They said 11am. They took me immediately and gave me great service.

I have been working with Kyle to service my jeep for a while. He has been always professional and very pleasant to work with. Highly recommend.

Worked with Darlene! This was the smoothest experience I've ever had at a car dealership! Would definitely purchase here again and look yo work with Darlene for a smooth purchase.

Love the people and the service. Long-time customer and will remain so. Plus, the new renovations look fantastic!

Exceedingly poor customer service. I called to schedule a standard oil change for my Jeep at 15K miles; the person I spoke to was very pushy (bordering on rude) and insisted I needed the 20K service. He told me someone would call me back to schedule the actual appointment; they never did. I went into the dealership a few weeks later and spoke to someone in the service department, explaining what happened, and tried to book the appointment again. They wrote down my name & phone number and promised someone would call me by the end of the day. I've never heard back from anyone. I could see this happening once as an oversight but twice shows a pattern. These two experiences with Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers were highly unprofessional; they were completely disrespectful of my time and proved themselves to be totally unreliable. My lease is coming to an end soon - this will play a major role in my decision whether or not to do business with them again.