Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

I had an awful experience with another dealership and was not only going to turn my lease in early, but also completely wash my hands of the Jeep brand. The folks over at Herb Chambers were phenomenal and turned my opinion of the brand around. I knew when I was ready for a new car, that is where I would go. And I was so happy I did. Service is top notch. I didn't feel like I was being sold. I was not pressured to make a decision. I drove off in a brand new vehicle, had zero buyers remorse and they called to check up on me. 10/10 recommend.

I had an excellent experience working with Jason and Lukas to lease a new Wrangler 4xe - because of them, I will be a loyal customer!

Matt the service manager was great. He took really good care of my car. Everything was fixed and all my questions were answered l.

They are very knowledgeable and professional and gotbme the exact truck I wanted and a good price

Everyone at this dealership is exceptional. Travis McCarthy the general manager is outstanding! The whole experience was wonderful.

Third time purchasing a car from here and the experience has been great each time.

Matt was outstanding! Your phone, communications and ability to make an appointment is a -10. Just awful, had to wait on hold for over 20 minutes, that was after leaving two messages the previous week with no call back.

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers is a complete joke of a car dealership. Their staff is unhelpful and their prices are ridiculous. I submitted my contact information to the dealership letting them know that I was interested in the vehicle. When I submitted my information, the dealership’s website showed a $12,000 discount to the MSRP. Soniayh from the dealership contacted me back the next day saying that the vehicle is “available and ready for immediate delivery”. I pointed out to her that the website shows that the vehicle is currently in transit to their dealership and asked her to confirm. She replied letting me know that I was correct, and that she would let me know once the vehicle is available. It seems that I, as a customer, know more about what vehicles are on their lot than they do. It’s a good thing I knew this because if I had taken her up on her offer to come in, I would have wasted my time going there only to discover that they didn’t have it yet. Eight days later (which seems like a long time for a vehicle to be in transit), Soniayh from the dealership contacted me again saying that the vehicle is now available and asked if I would like to come in for a test drive. Coincidentally, the $12,000 discount was now not mentioned anywhere on their website. Nonetheless, I scheduled a time to go into the dealership to see the vehicle in person and test drive it. When I arrived at the dealership, despite having an appointment scheduled, it seemed like nobody was expecting me. People included on the meeting invite were Steve, Lucas, Corey, and Soniayh, but I was set up with salesperson Joe when I got there, who is quite honestly the most low-energy car salesperson I’ve ever met. During the initial intake, he asked me several questions more than once, as if he had forgotten that he already asked. Joe then took me on the test drive, during which he didn’t seem to know much about the vehicle I was testing because many of his answers to my questions were “I don’t know” or “I think so but I’m not sure”. Also, during the test drive, he was sitting in the back seat and he appeared to be watching videos on his phone during at least part of the drive because I could hear the audio coming from his phone. My father was also with me on the test drive, and when he asked Joe a question, he took about two minutes to answer, likely because he was distracted by whatever he was watching on his phone. Back at the dealership, Joe brought over Will (presumably the finance manager) to discuss pricing. When I asked him about the $12,000 discount that had mysteriously disappeared from their website the day before they invited me in for the test drive, he knew nothing about it, and made many excuses placing the blame on me, saying things like maybe I was looking at a different vehicle, or a used vehicle, or that I was looking at a different dealership altogether, none of which were true. It’s truly sad that the finance manager wasn’t familiar with the dealership’s own incentives. When I explained to him that I was counting on that discount, which was clearly advertised on their website, the most he was willing to come down was $3,000, which is practically nothing off a vehicle that costs over $118,000, and a small fraction of the discount I was expecting. I’ve done my research on Jeep and I know their vehicles are not selling. I also know that Jeep is an unreliable brand and that I can get an actual luxury vehicle (Lincoln, Lexus, Cadillac, BMW, Mercedes, etc.) for the same price as they are asking for a Jeep. It’s a shame that Will was not willing to budge on the price (which is already overpriced compared to the competition). I would have liked to buy their vehicle, but if I’m going to spend well over $100 grand on a new car, I’ll just stick stick with an actual luxury car brand, and one that has a history of being more reliable than Jeep.

Had service done on jeep today. Service was done quickly drive in. Service desk Matthew was very helpful.

I commute more than 30,000 miles a year and work with a lot of different people at service centers. Matt Chretien is the best service coordinator I’ve worked with by far. I recently had a scare with what another service center told me could have been a major and time consuming repair. I made the choice to bring it to Herb Chambers for the repair, and Matt kept an open line of communication with me the entire time. The repair ended up being minor, and Matt and the Herb Chambers team had my vehicle back to me in no time. I’ll be asking for Matt by name moving forward for all of my service needs.