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2023 Ford Mustang Mach-E consumer reviews

$39,895–$42,895 MSRP range
side view of 2023 Mustang Mach-E Ford
71% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.4
  • Interior 4.4
  • Performance 5.0
  • Value 3.4
  • Exterior 4.7
  • Reliability 3.7
Explore the 2023 Ford Mustang Mach-E
Shop the 2023 Ford Mustang Mach-E
5.0

I have owned it for 3 months now and gone 10,000 miles.

I have owned it for 3 months now and gone 10,000 miles. I have driven it in Indiana, Illinois, Michigan, Ohio and Ontario. I have easily found charging stations and just line it up with lunch or dinner. Car has a few quirks but it is to be expected for the first EV model. Car rides beautifully and Blue Cruise is awesome (had a few times where it would make me keep the hands on the wheel when I didn't think it should). I haven't had range anxiety because most Targets, Meijers and Walmarts have fast charging. Almost all dealerships do as well. Ford is also sending a free Tesla converter which will just add to the availability of charging stations. My only drawbacks on the car so far is the back windshield is hard to keep clean and the windshield wiper is too small. I also wish the car recorded with all the cameras it has on it like the Teslas. Lastly, the plastic on the B Pillars look crazy with the oils from people's hands. Really hard to clean.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Does recommend this car
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3.0

Don’t buy it!

We’ve owned our Mach-E for about three months now and put about 2,000 miles on it. Long enough to know we wouldn’t buy it again or recommend it. I’ll start with the things we like: * When it works, BlueCruise works well * It handles great. It’s a solid feeling car with plenty of torque * Good visibility * Comfortable seats What we hate: * Do you like breathing diesel exhaust? If so, you’ll love the fact that the air system won’t stay on recycled air for more than a couple minutes. * Do you like taking your eyes off the road to navigate through a touchscreen menu just to change the climate controls? Great! You’ll love the fact that to just adjust the speed of the fan, you need to press at least three buttons while the screen options change after each button press. (Same for changing back to air recycling… multiple screens and button pushes). * Within the first three months, it broke down and wouldn’t even let us open the doors. It was charged at 65% at the time, but the 12v standard car battery needed a jump start. WFT? * There is no such thing as fast charging. If you’re on a trip, at the fastest chargers, still expect to spend about 45 minutes charging for every two hours of driving (less than two hours if you’re using the heat or A/C on your drive). But who doesn’t love making a long distance drive 30% longer? * Charging network isn’t “there” yet. Before you can start charging you’ll first have to wait in line to access a charger. That 45 minute charge will happen after you wait 30+ minutes for your turn to charge. This may get better when Ford gains access to the Tesla network. But on a 300 mile trip this past weekend, we bundled up because we knew we’d need to keep the heat off, stopped every two hours, and spent an average of 75 minutes waiting/charging for each stop. * BlueCruise only works about 10% of the time. To work, the weather needs to be clear and dry, it has to be on the freeway, lines must be well-marked, and only works on straight or predominately straight stretches (no curves). * There is no physical key. (As noted above, it turns into quite a problem if the car is dead. You can’t even get inside to put it in neutral to be towed without getting a jump start.) * The backup camera is “meh.” It’s really hard to use at night. * It has those blinding blue headlights. Great if you’re behind the wheel, but you’re now the jerk who is blinding everybody else. * EVERYTHING is screen-based. There is a significant lack of physical buttons. Climate, radio, and other cabin settings that are commonly adjusted during a drive are buried in touchscreen menus. Bottom Line: They over-engineered some things that didn’t need to be and they got some really basic things wrong. I really want to love this car but literally every time I drive it, even for short distances, I hate it a bit more.

Rating breakdown (out of 5):
  • Comfort 4.0
  • Interior 4.0
  • Performance 5.0
  • Value 2.0
  • Exterior 4.0
  • Reliability 1.0
  • Purchased a New car
  • Used for Commuting
  • Does not recommend this car
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3.0

I like it when it is LIT up

I purchased a 2023 Mach-e GT in Feb' 2023. I liked the way it drove & the design. The dealership did charge me $500 over MSRP which I was willing to live with. Picked the car up & drove it home about 28 miles. Next morning the car was dead, the screen was blank & non responsive. Dealership sent tow truck the following day. After 2 days they said that they were able to diagnose the problem as a faulty module & that it would be 3-4 days before a new module would come in. I got my car back 8 days after they picked it up from my home. Everything was good but then on day 26 at 890 miles on the odometer the screen went blank again. They towed the same day but said they were busy & won't be able to look at it for 5 days. After 6 days I called them for an update & the service advisor said that they hadn't looked at it yet. At this point I expressed my ire & he offered me a loaner vehicle whilst the Mach-e was in service. (I should have asked for one sooner but I work from home). I picked up the loaner a Ford Explorer. On day 12 after the dealer towed the Mach-e from my home they called & said my car was ready. Went there the next day to pick up the car & after returning my rental vehicle the advisor informed me that it will be a few more minutes before they pull up my car. 30 minutes later the advisor told me that my car's screen is not lighting up & he is having a tech look at it. Wait! You called me & said it was ready to pick up !!! So after another 30 minutes they told me that they will need me to take the loaner vehicle again as they need to investigate further what is going on. Long story cut short after day 18 I asked for my money back. To my suprise they agreed. It took 4 days but they wrapped up the paperwork & my loan with FMCC was paid in full. I ended up buying a 2023 Tesla Model 3 in the summer &I would say I like the car more than the Mach-e.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 3.0
  • Exterior 5.0
  • Reliability 2.0
  • Purchased a New car
  • Used for Commuting
  • Does not recommend this car
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4.0

New paradigm

My first EV. I was ready to purchase a Ford Edge (internal combustion engine or "ICE") until I test drove the Mach-e on a whim. The quiet and smooth ride, power, ergonomics, and battery range immediately hooked me. I went home and researched EV and Mach-e's for a few days until I was sure that an EV was the correct choice and would work for my situation as well, or better than, a combustion engine. The dealer allowed me to test drive a loaner Mach-e for an entire weekend. Model purchased: California Route 1. This model has the longest range battery of all of the current model Mach-e's (312 miles) and is AWD (dual-motor). The Rt 1 is only one trim line up from the bottom, so it does not have ALL of the options in a Premium or GT, but it is still very nicely equipped for my needs. Pros: Power, fun to drive, quiet, lots of tech and safety equipment, well equipped, comfortable, consistently get claimed range or better, ease of charging at home and on the road with public charging, low cost of ownership (my home electricity cost is lower than the national average), enough storage space in the rear hatch and front trunk ("frunk") for my needs. Cons: Some rattles from trim pieces that need to be addressed, not a fan of EVERYTHING being controlled by the large tablet screen, relatively high purchase price compared to ICE cars, still less range than ICE cars, subscriptions to continue with all of the initial included options (SiriusXM, mapping and route planning with charging stops, Blue-Cruise hands-free driving, etc...), rear seats good for kids but tight for adults. Overall: I would recommend the Mach-e to anyone that asked me. You need to determine for yourself if the EV range and charging prices will work for your situation. It is by far the most comfortable and fun to drive car that I have ever owned after driving for 30+ years. If the Mach-e was an ICE, I would still recommend it. The EV aspect is just a cool add-on for me that makes the overall cost of ownership much better than an ICE car. Long distance and small road-trips have so far been easy. The DC fast charging network will be even better starting in spring 2024. I feel comfortable taking my Mach-e on any road trip using the built in mapping software and planning my charge stops to also be my restroom and eating stops. For me, there really is no substantial increase in time or inconvenience compared to travelling in an ICE car. If you do regular commuting and "around town" driving, the Mach-e is vastly superior to an ICE car. The home charging, especially in my location, makes the cost of ownership superior to any ICE and allows me to have a solid fun to drive car. Once all of the trial subscriptions expire, most can be replaced with apps available on my Android phone that connects wirelessly with Android Auto. This includes music streaming, mapping and charging stops, etc. The only subscription that can't be replaced by a phone is the BlueCruise handsfree cruise control. The BlueCruise is an initial 3yr trial that works only in certain areas. When it is available, I use it, and I love it. Still to be determined if I love it enough to subscribe in 3 years when the trial ends. Watch for dealer incentives and 0% loan rates to make the math of ownership work even better in your favor. Bottom line: Take it for a test drive. You'll probably love it and switch to your first EV too.

Rating breakdown (out of 5):
  • Comfort 4.0
  • Interior 4.0
  • Performance 5.0
  • Value 3.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Transporting family
  • Does recommend this car
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4.0

My EV

Special order took 10 months for build and delivery. Still very new. First time EV owner but so far very pleased. Only time will tell what the future holds.

Rating breakdown (out of 5):
  • Comfort 4.0
  • Interior 4.0
  • Performance 5.0
  • Value 3.0
  • Exterior 5.0
  • Reliability 4.0
  • Purchased a New car
  • Used for Having fun
  • Does recommend this car
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3.0

Really fun, feels premium, just hate subscriptions

I would generally recommend the Mach-E. I have been driving the Select (lowest model with minimum features) for a week, and it has performed very well. Pros: - It's fun to drive, with powerful acceleration. Every passenger lets out a "wow" when you floor it (Yes, even the Select RWD is more powerful than you could possibly need!). - The interior is superb even at the Select trim level. It gives a luxurious feel. - The included safety features a quite good- including several that cost extra on the Chevy Bolt & EUV. - I'm glad that Ford finally changed pricing on the Mach-E's to require dealerships to stop hidden dealer markups. They still tried to sneak in garbage markups, but as always if you prepare well, you can eventually fight off all the insidious hidden cost tricks of the dealership. - It was Tax credit eligible when I purchased, and may still be. Cons: - It requires at least 6 paid subscriptions if you want to keep all services after the trial - 9 if you count warranties. They say Ford Connect is free, and it is. But the Connected Navigation, Data Streaming, Alexa, Sirius XM, Blue Oval Charging, BlueCruise self-driving and advanced FordPass features are all extra. I tried so hard to learn about all these subscriptions before buying, but the dealership either was really uninformed or intentionally misleading. I'm still digging through it a week later. Some like mobile data are reasonable to charge for, but others like charging to keep Navigation running are a spiteful poke in the eye. It's frustrating to watch my car have less features every month :-/. - The charging is indeed a little extra work, especially if you can't charge at home. I'm getting just under the estimated miles in normal temperatures, but hopefully I can learn to be more efficient. If you can charge at home do great for all but the longest trips.

Rating breakdown (out of 5):
  • Comfort 4.0
  • Interior 5.0
  • Performance 5.0
  • Value 4.0
  • Exterior 5.0
  • Reliability 4.0
  • Purchased a New car
  • Used for Commuting
  • Does recommend this car
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5.0

My first EV

Have only had the car for a month but it is a very comfortable and enjoyable drive. Smooth, fast and handles well. I like the fact that I can choose between two pedal or one pedal driving (unlike some competitors that only offer one pedal). It could use some improvements in interior storage capacity and display features.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 4.0
  • Performance 5.0
  • Value 4.0
  • Exterior 4.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Commuting
  • Does recommend this car
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