2020 Subaru Crosstrek consumer reviews

The 2020 Premium Crosstrek I purchased brand new has had too many problems. I’m retired and don’t drive much. First, mere months after purchase, I had to replace the battery 2-3 times, really? The HQ said I shouldn’t let it sit more than a week or 2. I was supposed to start and idle it 15 minutes every week. ARE YOU KIDDING ME? After having had the “final” battery put in it’s been fine without having to idle it. What a line of xxxx. Now I have just under 16k mi on it in February 2025. The rubber gasket” that runs under the windshield wipers came loose. Just prior to that I was having problems with the struts for the cargo door. Since I didn’t fix it in time I had to pay $100 for my warranty deductible. It was recently time to replace the battery. The guy said it would cost $700, yes $700 F’ing bucks for a battery!!! They gave me some xx like “oh, they have to recalibrate “”things after it’s changed. I’m a single female. I was fuming and RAISED xxxx so the packed waiting room and showroom could hear me. That’s a LOAD OF CRAP. The guy got the manager who I also yelled at but he did relent to the point of kindly letting me have it for free. I’m still pissed, though. NOW my windshield leaks at the top from where it joins the body. Of course this is NOT covered by my warranty so I have to use my insurance. Well, in VT it’s not a $100 deductible, it’s $500 under comprehensive. That’s the cost of the windshield cash! As small things have cropped up on such a pristine car, what’s next? The transmission? This is a rolling xxx. I’m going for a RAV 4 next. F this garbage on wheels.

I love this car. It’s comfortable and gets great gas mileage. I love the Android Auto app. The sound system is perfect. I was able to get the color I wanted.

This is a great vehicle! I find it comfortable, well designed, and loaded with safety features that would cost far more in other makes of vehicle. The mileage is great, and I enjoy the stereo upgrade that came with my vehicle. The winter hasn’t proven to be a challenge-this vehicle does great even on unplowed roads. Couldn’t be happier with my Crosstrek, and I came to Subaru after owning three Ford Escapes that I really liked. I didn’t like the new body design of the Ford Escape, and decided to check out the Subaru. Glad I did!!

I'm used to driving a Sedan, and the Crosstrek is just as if not more comfortable. Gas mileage is great leather seats are comfortable. Driven 150 miles and only used 1/4 of a tank !!!

We've owned several Outbacks but wanted something smaller - the Crosstrek was a perfect fit. We love the solid feel and the zippier (compared to our old Outback) pickup. Inside the car feels roomy, but the trunk is a little small. So far, loving it!

The car is spacious. Plenty of leg room. The controls are easy to understand and very visible. It has plenty of bells and whistles to play with. I should have owned one before.

Attractive styling with great interiors comfort. Best 4-wheel drive in its class for sure. Great reliability reputation. My Daughter loves her first car! Mom and Dad love the safety!

This car meets all our needs, has plenty of leg room, is a joy to drive. We also like all the little details we keep finding like cup holders on the doors which we have never had. I have owned several cars, and this one Is by far is my favorite in all categories!

very comfortable to drive. handles well. radio and backup system excellent. plenty of leg room. the Limited has all the bells and whistles. back seat has adequate leg room.

I have driven this car for a week, and I am impressed. Safety is important to me, and this car has a lot of advanced safety features. It doesn't have the power of my previous vehicle (VW GTI Turbo), but this car has more storage room and many more safety features.