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2020 Toyota Prius Prime consumer reviews

$27,900 starting MSRP
side view of 2020 Prius Prime Toyota
95% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.8
  • Interior 4.5
  • Performance 4.7
  • Value 4.6
  • Exterior 4.5
  • Reliability 4.8
Explore the 2020 Toyota Prius Prime
Shop the 2020 Toyota Prius Prime

Fantastic potential for value...too early to tell

Great drivability! Great room! Unfortunately, not confident in expertise at service center for plug in hybrid issues. No one has seen enough issues to understand how they can malfunction... they are totally dependent on computer codes and what the manual says.... haven’t really studied the tecnology and engineering enough to be able to anticipate and or respond to technical questions and circumstances.... sales people are completely oblivious to the technology!!! Cannot answer simple engineering questions about car! Service department seems only modestly more experienced, and have no passion or desire to really know or understand.... so their ability to inform and guide the customer is basically non existent. They call “ experts” elsewhere in the country... don’t appear to care to become experts themselves. This means that the customer has little to no confidence that their car is actually going to be fixed properly because they are completely reliant on manual and mechanics located elsewhere to solve issues.... fully expect that any upcoming repairs will be “ out of the box” repairs.... computer says that EGR valve is malfunctioning, so it needs a new one! When all it needs is a vacuum hose reconnected.... or something down these lines. This is really bad that the customer will need to understand their own car better than dealership mechanics, and will mean that extremely expensive parts will be seen as the solution to “ fixing” the, I won’t be surprised if we own the vehicle for 10 plus years, that a new computer control module will be found to be needed because the code said it was malfunctioning.... when a small gasket waterproofing the compartment has failed and causes it to work improperly when it wet outside... The customer is left feeling uncared about, or cared for... and that Toyota hires fundamentally unprofessional or lazy service mechanics, and dont properly expect expertise or mastery about their products...


Great car

I would purchase it again also would tell people just to test drive it you will want one after that. I think it also rides smooth


Great Car

I was surprised at how much room the Prius Prime has. Gas mileage is unreal. I am averaging in the 90's MPG even with longer trips. It was priced well and had a nice rebate and tax credit, as well. I drove 500 miles to get it at Basil Toyota in Lockport, NY and it was well worth the drive.


Favorite Car

This is my second Prius Prime and I appreciate its energy efficiency. I am happy with the comfort of the seating and quality of construction.


third prius owned

have owned three prius cars; this one is a little disappointing; no factory sun roof, smaller trunk compartment, it does handle very well; quick responsive handling


Green is Great!

I love this car. I’ve had it for 6 months, and it still has the original full tank of gas. With covid 19, I only drive around town. It’s a nice comfortable and quiet ride. Plenty of zoom to merge onto freeway in the power mode. During the winter I got 22 miles from a charge. This summer I’m getting 30, with the ac on. It feels good knowing I am helping the planet. Love the music system with Bluetooth.


It is "All THAT"

I have owned three Prius, non-plugin and Plug in. On my third, it is a Prius Prime LE, I am averaging 75 MPG, the last 1000 miles have been to work and back and I am averaging 116 mpg. Styling, comfort, ride and tech, it is by far the best for that combination. The dealer is fantastic.


Love my new Prius

It’s a great car. Very roomy, I have a long commute every day and the car fits me just fine. I’m 6’-1”, it’s a very roomy cabin. Trim is fantastic With the leather seats and all. Performance suits me just fine, quick enough when necessary, and the ride is smooth. Mileage is fantastic. No complaints. Highly recommend.


super gas saver

Powerful and quiet when using EV mode. Weak and noisy when using gas mode. Road noise, need more sound proof insulation. NYC traffic rush hours expressway driving, jam and slow... it get 35 to 40 miles per charge. NYC to boston 220 miles get above 55 to 60mpg.



really a great vehicle. seats five. getting ridiculous mileage by charging the battery from a regular outlet almost every night. up to 94 mpg so far. very comfortable seating and layout. couldn't be more pleased.