My cousin from Iowa had to return a car that he'd leased. He needed to buy a car so that he could get home and have a vehicle for use there. For two days, Saturday and Sunday, we went to dealerships everywhere near Cleveland. South, East, West, and Akron. I wore my work coveralls because i wanted to get under the vehicles and the hood to inspect them. We'd walk in and no one would even say hello or move to help us. For those that did speak, I can only say how it felt. Some assumed we weren't serious customers or that we couldn't afford to buy the cars at which we were looking. Others were fine until we suggested test driving the vehicles and they were visibly uncomfortable. Some were just so very dishonest, I wish there were a way to report them. They are looking to exploit persons who are ignorant to the way buying a vehicle should proceed. It's embarrassingly ridiculous. Our intelligence was insulted so many times I literally lost count. I hated this process. I just couldn't abandon my cousin because he'd never bought a car from a dealership. They tried to take advantage of him over and over. I just sat quietly and listened until I couldn't take any more then I'd either just get up and leave, or I'd motion to him for us to go. The experience was very discouraging as each new dealership bore what seemed to be prejudice, dishonesty, and possibly profiling. Sunday, we decided to try a place that had a nice car posted online. Crown Acura. We went to other places he had found online first, but the poor experiences continued. At Crown Acura, we were dreading going through the whole motion all over again, when someone pleasantly greeted us. Matthew Dodok. We remained skeptical, waiting to see what his pitch would be. He just very simply talked to us about what we were looking for in a vehicle. No sales pitches. Just talking with us. Just treating us like normal customers. No special treatment. No disrespectful treatment either. It is sad that I must include this, but, he did nothing to insult us or rob us of our dignity. That's what was special. We felt respected like any other customer. Given a fair shot to examine and purchase a vehicle. We had a few other stops to make before making a decision. All but one were more of the same. The one dealership just had very high prices. We agreed that the only option to return to from the whole weekend's search would be Crown Acura. I told my cousin that he'd only want to form a business relationship with a dealership he felt he could at least get a straight answer and a chance at fairness. We went back to Crown, unsure of how things would go now that we'd want to test drive. He first offered to ride with us. I was thinking, here it comes. So I asked if we could test drive alone. He had us fill out some papers, even suggested a helpful route and politely left us to inspect the car. We were shocked. We checked the car from top to bottom. My cousin loved it. I was actually impressed with the car myself. I would now consider getting my wife one like it. We then told Matt we'd like to discuss a purchase. I trusted Matt enough by this point that I let him talk with my cousin alone for a while. When I came to check, I found he hadn't been getting pressured, insulted or hustled. That convinced me that we were in the right place. Matt patiently worked with him late into Sunday. In the end, my cousin drove his car home to Iowa. He and his wife love it. My only regret is that I wish we'd come to Crown Acura the day before. I went back to Crown one day after work to find Matt. To let him know I appreciated being treated like a man. My wife and I will very soon be in the market for a new vehicle. I told him that we will come to him for assistance. I'm not sure how this review process works but can someone please acknowledge Matt Dodok and dealers like him. Please. Thank you for your time.
Matthew is such a great person to work with. I did not end up purchasing due to personal reasons, but I loved the work that Matthew put into helping me. He's sweet, genuinely interested in finding the vehicle that suits your needs, and he's a friend! He goes above and beyond for the dealership, and Crown Acura is lucky to have him!
I JUST BOUGHT A NEW 2018 TLX FROM CROWN ACURA.
FROM THE MOMENT I WALKED INTO THEIR FACILITY I WAS TREATED WITH THE UP MOST RESPECT.
MY SALES CONSULTANT MATTHEW DODOK WAS VERY HELPFUL IN EXPLAINING THE PURCHASE DETAILS AS WELL AS GOING OVER THE VEHICLE FEATURES.
I HAVE SINCE BEEN BACK 2X SO THAT I COULD LEARN MORE ABOUT THE VEHICLE AND MATTHEW WAS RIGHT THERE TO ANSWER ALL MY QUESTIONS AND TOOK TIME OUT OF HIS DAY TO MAKE SURE THE CAR GOT CLEANED WHILE I WAS THERE, VERY APPRECIATIVE!
IF YOUR LOOKING FOR A NEW CAR, I HIGHLY RECOMMEND STOPPING INTO CROWN ACURA FOR AN OUTSTANDING EXPERIENCE!
I just Leased a 2018 Acura TLX from Crown Acura and my salesman was Matthew Dodok and he was very helpful and very knowledgeable I truly enjoyed my Leasing process also the way they treat veterans is remarkable, it is great to see a Dealership appreciate our service…..
After attending the auto show and hours of on line researching my husband and I walked into the Crown Acura dealership on Brookpark Rd. We were greeted by the broad smile of Matthew Dodok who proceeded to answer every question we had in regard to the MDX with an enthusiasm that never ventured into our feeling pressured. We truly appreciated how he listened and worked with us, helping us come away with a beautiful MDX as well as a confidence in a dealership who's aim is to be there for us after the sale. With this being our first new car in a while this was the package we were looking for! It speaks well of Crown Acura to have Matthew as a part of their team.
P.S. Matthew, enjoying my scarf.
Matthew Dodak was very helpful in patiently explain the car details, and test drive. Without much haggling, the price offered was a fair price for the new car, paid a good value for trade-in, arranged good loan package and the whole experience was very nice (opposite to what I dreaded walking into dealer facility)
Thank you Matthew Dodok for the best customer serv
by Wedad from Strongsville
December 3, 2018
4.8 (154 reviews)
Matthew Dodok is an Example of an Excellent sales Consultant. I have been looking for a car for over two months, Untill I was referred to Crown Accura by my brother. I am impressed by Matthew's Knowledge and thorough explanation about the TL that I came in for. I immediately fell in love with the car and decided to buy it. If you are looking for an Accura Look for Matthew, and you will find the car that you are looking for with a hassle free experience. Thank you so much Matthew
Matt is a wonderful and personable sales man.
He made sure all my questions were answered.
He allotted the correct amount of time to ensure I was not rushed during my buying process.
I'm sure when it's time to buy my next car I would love to have him be my sales person .
We found additional vehicles that are close to your year range.
My cousin from Iowa had to return a car that he'd leased. He needed to buy a car so that he could get home and have a vehicle for use there. For two days, Saturday and Sunday, we went to dealerships everywhere near Cleveland. South, East, West, and Akron. I wore my work coveralls because i wanted to get under the vehicles and the hood to inspect them. We'd walk in and no one would even say hello or move to help us. For those that did speak, I can only say how it felt. Some assumed we weren't serious customers or that we couldn't afford to buy the cars at which we were looking. Others were fine until we suggested test driving the vehicles and they were visibly uncomfortable. Some were just so very dishonest, I wish there were a way to report them. They are looking to exploit persons who are ignorant to the way buying a vehicle should proceed. It's embarrassingly ridiculous. Our intelligence was insulted so many times I literally lost count. I hated this process. I just couldn't abandon my cousin because he'd never bought a car from a dealership. They tried to take advantage of him over and over. I just sat quietly and listened until I couldn't take any more then I'd either just get up and leave, or I'd motion to him for us to go. The experience was very discouraging as each new dealership bore what seemed to be prejudice, dishonesty, and possibly profiling. Sunday, we decided to try a place that had a nice car posted online. Crown Acura. We went to other places he had found online first, but the poor experiences continued. At Crown Acura, we were dreading going through the whole motion all over again, when someone pleasantly greeted us. Matthew Dodok. We remained skeptical, waiting to see what his pitch would be. He just very simply talked to us about what we were looking for in a vehicle. No sales pitches. Just talking with us. Just treating us like normal customers. No special treatment. No disrespectful treatment either. It is sad that I must include this, but, he did nothing to insult us or rob us of our dignity. That's what was special. We felt respected like any other customer. Given a fair shot to examine and purchase a vehicle. We had a few other stops to make before making a decision. All but one were more of the same. The one dealership just had very high prices. We agreed that the only option to return to from the whole weekend's search would be Crown Acura. I told my cousin that he'd only want to form a business relationship with a dealership he felt he could at least get a straight answer and a chance at fairness. We went back to Crown, unsure of how things would go now that we'd want to test drive. He first offered to ride with us. I was thinking, here it comes. So I asked if we could test drive alone. He had us fill out some papers, even suggested a helpful route and politely left us to inspect the car. We were shocked. We checked the car from top to bottom. My cousin loved it. I was actually impressed with the car myself. I would now consider getting my wife one like it. We then told Matt we'd like to discuss a purchase. I trusted Matt enough by this point that I let him talk with my cousin alone for a while. When I came to check, I found he hadn't been getting pressured, insulted or hustled. That convinced me that we were in the right place. Matt patiently worked with him late into Sunday. In the end, my cousin drove his car home to Iowa. He and his wife love it. My only regret is that I wish we'd come to Crown Acura the day before. I went back to Crown one day after work to find Matt. To let him know I appreciated being treated like a man. My wife and I will very soon be in the market for a new vehicle. I told him that we will come to him for assistance. I'm not sure how this review process works but can someone please acknowledge Matt Dodok and dealers like him. Please. Thank you for your time.
2019 Acura ILX Technology & A-Spec Review
This is my second Acura ILX
by NDRASSAS from Peoria, AZ
May 14, 2019
5
My second ILX leased from Acurra of Peoria. It meets my needs and expectation. Style features, comfort and economical. And the team at Acura of Peoria did an amazing job as they have always.
Great place to buy a car! Trustworthy and honest! Highly recommendable and stop in and see Julie, she’s the best! You won’t be disappointed shopping here
2018 Acura ILX Technology Plus Package Review
Best site
by Chicago cubs from Tinleypark
March 13, 2019
5
Very good at a low price excellent for work or any activity strongly recommended it very nice and luxurious dependable at a great value price
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom (Online Dealer) Review
Great experience!
by jwerth from DealerRater.com
December 3, 2018
3.8 (1906 reviews)
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
2018 Acura ILX FWD Review
Very friendly staff
by Maureen Mitchell from California
March 11, 2019
5
Very friendly staff they understand life happens and will work with you as long as you communicate. Jonathan and his
team have definitely earned my business and will continue to have it !
Matthew is such a great person to work with. I did not end up purchasing due to personal reasons, but I loved the work that Matthew put into helping me. He's sweet, genuinely interested in finding the vehicle that suits your needs, and he's a friend! He goes above and beyond for the dealership, and Crown Acura is lucky to have him!
2018 Acura ILX Premium & A-SPEC Packages Review
Acura never disappoints
by 70119 from New Orleans, LA
March 2, 2019
5
This is my third Acura in a row. I’ll never buy another make again. They’re incredibly reliable and almost maintenance free for the first three years.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2019 Acura ILX Base Review
Proven engine should last a very long time.
by Derek from CA
April 30, 2019
5
I leased a 2019 Aspec and so far it’s very reliable with 10k miles.
I would’ve paid more for a faster powertrain option for sure. Like putting the 2liter turbo in this car would be amazing! However it has a good ratio of power and MPG.
My biggest complaint on the car is the range per tank. I’m getting 300 per tank but I’m not driving with a light foot to get the best mpg possible. Averaging 30 mpg.
Another thing I would like them to update is the ACC stop and go that is on the RDX. This system turns off around 35 mph.
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