The best crew ever.. excellent customer care
December 3, 2018
I want to express how happy I am with Acura Montclair DCH sales department. I was lucky to work with Harry Jones, he really knew all the answers to my questions. I test drove an Acura TL Aspec with Harry. I love that he actually gave me the chance to experience the car on the road. He made me aware of all the features and when to use them before and while I was on the road. It turned out because I had negative equity with my current TL that I was trading in, my payment were above my preferred price range. Harry was able to show me alternatives that I also was in love with (minus the fact that I really wanted red seats.. not his fault). Harry was able to get me into the Acura TLX and explained I would be happy with a 4 Cylinder over a 6 Cylinder. He explained it???s really all about the money and how much I would be saving gas wise. He also explained the very little I would be missing if I decided to go with the technology package over the advance. I didn???t feel bamboozled with Harry. He really broke everything down for me and took my price range into consideration every step of the way. Because my car had to be transferred from another dealer, I went the following weekend to pick it up. I sat with Hamad who knew his sh**! He was extremely welcoming and managed to have friendly conversation while multitasking. He was quick and efficient. My night became extremely long???When I went to transfer my belongings I locked both my old car keys into the trunk of my old car..ughhhhhhh! Frustrating! But no worries??? the family came out to help right away and they did not leave until we were able to open the car. I couldn???t thank the team enough, Harry, Hamad, Richard, John, and lovely Lora, for doing some over time on my behalf! (Sorry Guys!!) I was glad for my night to be over and I felt extremely bad but they didn???t shed any sign of frustration. I truly appreciate the quality care and sales service that everyone at Acura Montclair DCH has shown me from the moment I stepped through those doors. I will be back in due time! Thank you all!